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Marriott Tuxtla Gutierrez Hotel
Ranked #1 of 33 Hotels in Tuxtla Gutierrez
Certificate of Excellence
Reviewed December 25, 2011

Stayed here in November 2011 for a conference. I suppose for the area it is a nice hotel but there are newer ones close by that were probably more comfortable. The air conditioning barely worked. It was also very loud at night. You could hear people at the bar and restaurant because of the open courtyard. On two occasions we were met with a giant cockroach in the bathroom. The food was mediocre. Nothing really stood out. If I return to Tuxtla I will probably choose an alternate hotel.

  • Stayed: November 2011, traveled on business
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Thank melkruse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 - 53 of 499 reviews

Reviewed September 5, 2011

On our recent car trip to San Cristobal from Oaxaca we stopped first in Tuxtla for two nights. I choose this hotel based on what I know of the magnificent Camino Real here in Oaxaca and, it offered a spa where I was going to surprise my wife with its services. It was a great disappointment. First, the bathrooms had mold all along the grout in the tub area. Street noise from bars, discos and heavy trucks filtered into our room because the hallways are open to the street. My wife and I went down to the spa to schedule her massage and after she looked over the place she decided not to do so. She said the area not only was dark and musty but more mold was easily seen. The night before we were to leave I tried calling the front desk several times for almost a half an hour before anyone answered. I called to confirm our departure in the morning and to find out the check out time. Around midnight we get a knock on the door and the porter said: “here is your bill, sign here”. I never had anyone anywhere bring a bill to my room much less at midnight. When we checked out I noticed that they charged us for the 1 bottle of water they had left when the serviced the room. We would have really liked to have had stayed at a B&B but unfortunately there isn’t one in Tuxtla. On our next to that area we will seek out another location or drive the extra 45 minutes to San Cristobal.

Room Tip: Open hall ways to inner pool area and street makes this hotel not a place to stay if you plan to sle...
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  • Stayed: August 2011, traveled as a couple
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2  Thank Chatomorgan1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2011

Was just in the hotel for one evening - arrived pretty late, then went out right away for dinner, and left in the morning. Was able to form some opinions, though. Overall, seems like an ok place - room pretty modern and well furnished, decent internet. Some of the things that were off or could use improvement included:
- there were no bath towels in the room, and when I called to request, it took them a good 15 minutes to deliver. Generally this wouldn't be a big deal, but when you're in a rush in the morning, it is less than ideal.
- there was no bottled water provided in the room
- the sheets smelled of perfume - not sure if it's what they use for the laundry soap, but it was quite noticeable.
- overall, it can be pretty noisy in the rooms - thanks in no small part to all the tiled floors, sup-par windows, and concrete bunker-like construction.
- gym was pretty lousy, with no treadmill, and very squeaky machines.

Breakfast buffet was quite good, and staff were quick and efficient in general. I would return, but keep my expectations pretty low.

  • Stayed: May 2011, traveled on business
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3  Thank tourismspecialist88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2011

We weren't expecting much and actually it was not a bad experience. Nothing special about the place but we slept well and the service overall was ok, except at the restaurant where we waited for a very long time for our food when we were actually the only one there...
Quite far away from the airport so not so convenient.

Stayed: December 2010, traveled with family
Thank voyagistablog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2009

We stayed here twice and were very well treated both times, actually the second time, the manager upgraded us to a nicer room at no charge. The only difficulty was very few employees spoke any English and our Spanish was minimal. But it all worked out and the management helped us arrange a van to Chiapas. The hotel is stylish and well-maintained. We didn't spend any time in Tuxtla and the airport is a very long way from town, even with the scary rapido cab rideit still took 45 minutes.

  • Stayed: November 2008, traveled as a couple
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Thank ricardo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2009

Excellent hotel, brilliant, clean, comfy rooms. The porters were really good.

Staff were friendly and helpful. Good parking.

Restaurant La Mansion is within the same complex and serves nice steak at fair prices.

The pool is too cold in winter.

  • Stayed: January 2009, traveled with friends
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1  Thank alexfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2009

Sadly, this hotel really lacks. Service (front desk and any in-room requests) were almost non-existent. Restaurant service and cab service was very good. We expected a big generic hotel, but thought the service would be a bit better. Just really blah. I’d stay at one of the smaller, local “less fancy” hotels next time for sure.

Stayed: December 2008
Thank crwolff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Tuxtla Gutierrez Hotel

Address: Boulevard Belisario Dominquez 1195 | Col. Santa Elena, Tuxtla Gutierrez 29060, Mexico (Formerly Camino Real Tuxtla Gutierrez)
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 33 Hotels in Tuxtla Gutierrez
Price Range: $60 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Tuxtla Gutierrez Hotel 4.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Marriott Tuxtla Gutierrez Hotel has been totally renovated with elegant facilities and the highest standards of service. Areas for conferences and meetings with a capacity for as many as 800 guests. Ideal for business appointments, congresses, social events and weddings. Swimming pool, fitness center, business center, high speed Internet, Executive lounge, Spa, Beauty Salon. Tuxtla Gutierrez, the capital of the state of Chiapas, combines modern features and traditions to captivate visitors with the best that Mexico and the world can offer. In this city emerge Hotel Marriott Tuxtla Gutierrez, located on Belisario Dominguez Blvd., just 30 min from International Airport, and a few meters from Downtown and the Cathedral. This Hotel in Tuxtla Gutierrez has been totally renovated with elegant facilities and the highest standards of service. It has areas for conferences and meetings with a capacity for as many as 800 guests. Our banqueting service, cutting edge technology and professional advisors guarantee the success of all your events, from business appointments to social events and weddings.This elegant hotel in Chiapas offers guest easy access to explore a wonderful natural territory, from the Sumidero Canyon, to Palenque archeological zone, San Cristobal de las Casas and San Juan Chamula magical towns, the Agua Azul Waterfalls, Montebello Lagoon and the Lacandona Jungle. ... more   less 
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Also Known As:
Camino Real Hotel Tuxtla Gutierrez
Marriott Tuxtla Gutierrez Hotel Mexico - Chiapas

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