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Reviewed August 4, 2016

My wife arrived from out of state on a long ride and wanted to take a shower before going to bed. She let the water run for about 10 mins and it never got hot. It was less than lukewarm. She called the main desk and was advised to make sure she had the handle on hot, not cold. She assured the young lady that she knew how to turn on the handle with red being hot and blue being cold. The young lady sent up a man anyway. My wife cracked open the door because I was already asleep and did not want to let the man in. He left and said he would check the boiler and we never heard anything else. In the morning, we both wanted to take a shower before leaving, but again, there WAS NO HOT WATER. My husband called the front desk and a gentleman answered and said that the maintenance man would not be in until 0900. We left around 0800.
Awhile ago, the front desk charged us for 2 rooms and never gave us back our monies. We complained then and nothing has come of it.
Please make this right because bad publicity is bad for business. They should have given us another room that night. Man at the desk said noone had complained, but us. If others don't care about taking a shower in less than lukewarm water, that is their business. We like hot water.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2016

Main reason for me to choose this hotel is location. It's the only hotel close to hospitals. Close to Walmart too. And close the shopping center. So location couldn't be better. Banks in the area too.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 273edenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago
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Date of stay: December 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cityjunior Tuxt... G, Gerente at City Express Junior Tuxtla Gutierrez Poliforum, responded to this reviewResponded yesterday
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Reviewed 3 weeks ago
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Date of stay: November 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cityjunior Tuxt... G, Gerente at City Express Junior Tuxtla Gutierrez Poliforum, responded to this reviewResponded 2 weeks ago
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Reviewed 4 weeks ago
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Room tip: En las habitaciones de los ultimos pisos se puede visualizar vistas parciales del cañon del sumidero, impresionante
Date of stay: November 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cityjunior Tuxt... G, Manager at City Express Junior Tuxtla Gutierrez Poliforum, responded to this reviewResponded 4 weeks ago
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