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“Hampton Cd del Carmen” 5 of 5 bubbles
Review of Hampton Inn Ciudad del Carmen Campeche

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Hampton Inn Ciudad del Carmen Campeche
Ranked #1 of 19 Hotels in Ciudad del Carmen
Certificate of Excellence
tuxtla gtz, Mexico
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hampton Cd del Carmen”
5 of 5 bubbles Reviewed May 8, 2013

It is a nice hotel because its new. Not the most expensive in the city but is an excelent hotel. Honestly I got lost I couldn´t find the hotel so I have to call them and ask for references. the Iphone map was sending me to a different location. Breaksfast is good. Nice staff. They allowed me to check in before the check in time.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Mguel Alberto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn_CME, Manager at Hampton Inn Ciudad del Carmen Campeche, responded to this review, July 20, 2013
I appreciate the time you took to share your comments with us.
Thank you for your feedback and I am glad to know that you had a positive stay at our hotel.
Your suggestion of shuttle service to the Downtown area will be certainly taken into consideration for future decision making.
Again, thank you for your comments that motivate us to continue offering you our best service.

Kindest regards,

Domingo Esquivel
General Manager
Hampton Inn Cd. del Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 reviews from our community

Traveler rating
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    17
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
London, United Kingdom
Level Contributor
114 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
3 of 5 bubbles Reviewed April 24, 2013

The best hotel in town…….. well maybe but this is Cuidad de Carmen not Cuidad de Los Angeles.

New, so charmless but clean and ….… just new. It doesn't claim to be 5 star and it's not. Rooms were reasonable and had a good shower room. The two queen beds were comfortable enough and took up most of the space – my abiding memory of the room is however the freezing floor as the air-con had been set rather low when I arrived. Also memorable was the amazing view of the city – but unfortunately the window didn’t open and that did not make for a good night’s sleep.

Breakfast was abysmal, one small pot of cereal – which I ate but was told was for all to share – a small plate of fruit (enough for a family) and a few other unappetising things including an avoidable selection of lukewarm food. Had the breakfast been better I would have rated it a 4 – there is absolutely no way I would ever rate this kind of budget chain hotel higher – as it is it gets a 3.

Overall fine – you come to Carmen for a reason (to work) but it was a long way out, if I had to come back I would look for somewhere more central to see how it compared.

Room Tip: Rooms at the back have a wonderful view
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  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LeBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn_CME, General Manager at Hampton Inn Ciudad del Carmen Campeche, responded to this review, May 7, 2013
On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am disappointed to learn of your experience with us lacked what you typically expect from us. We typically get a lot of positive comments so I’m quite surprised to hear the about the issues you encountered. In order for us to continuously improve upon our products and services, we do take your comments very seriously. Thank you for sharing this with us and I will take your feedback into consideration to improve our in-property experience.

Thank you again for your review and I sincerely hope we have the opportunity to welcome you back so you may enjoy a more favorable stay.

Yours sincerely,

Domingo Esquivel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed April 12, 2013

A few years ago, there weren't as many options in Ciudad del Carmen, but that has changed and this hotel is a step up from the typical Hampton Inns you'd find in the US.

I happened to be there on a Wednesday night and they had a manager's reception with free finger food and drinks. And what surprised me the most is the staff circulated through the room chatting with you, not just a quick impassive ..hi.. but really chatting you up.

The beds are great and had the best night of sleep I've had in a long time.
The breakfast has all the things you'd expect and was clean and well maintained.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tory K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 23, 2013 via mobile

The hotel (as all the Hilton's) is great. Beautiful rooms, the pool is magnificent, the beds are gorgeous. It's a bit far from downtown, but most certainly worth it.

Como todos los Hilton, el hotel está perfecto. Cuartos hermosos, la alberca preciosa, las camas comodísas. Un poco lejos del centro, pero vale la pena.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DanEspinosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 18, 2013

This is a reasonably new hotel that is just a little out of the city centre. It was the first time there. The staff are overall helpfull. Only issue was the walls are very thing and when the alarm was going off at 5.30am in the room next to me and the idiot did not hear it, it kept me awake. Other than that everything else was good. There is a Chilis diner within 100 yards on the same complex which is handy and there are 2 other good diners within 1/4 mile plus a mall. I will most likely use it next trip to Carmen hoping the next door neighbour is not a drunk that can't waken to an early alarm

Room Tip: I have no tips as I have only been once so far
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kenny2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
3 of 5 bubbles Reviewed February 6, 2013

i stay here on business trips to carmen, often two weeks at a time. having stayed at the other two major hotels in town i'd say if you are looking for good rooms and peace and quiet. stay here. service is non existant. its a fairly new hotel and the staff does sometime try to help you but they are not professional enough to the standards we see in the states. i guess they are still learning. there is a supermarket in walking distance ( ~ 5 mins) for water and other supplies if necessary. chilli's is close by (~ 2 min by walk) but the food isn't that great. 10 mins down the road is a mall with bostons and food is much better there. Taxis are a major problem. its hard to flag one down sometimes. there is a laundry room that is always broken. i dont know what is the point in having it then. the kicker is these machines only take USA quarter coins to operate. so good luck if you dont have any. breakfast is adequate, but on weekends they have local families coming in for brunch and its like a fish market inside the hotel.

all in all...new hotel ....good rooms....."OK" service....but if they know you are a regular there you get treated very well.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Meher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn_CME, General Manager at Hampton Inn Ciudad del Carmen Campeche, responded to this review, February 8, 2013
Thank you for your feedback regarding your stay at our hotel. While we are delighted that you enjoyed our rooms and our new hotel, we are sorry that you are disappointed with some aspects of your stay with us.

I truly apologize if you were disappointed with the level of service you received from our staff. Our guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I will make sure that I personally speak to our staff regarding your comments so that we can improve our guests’ experience.

Please accept our sincere apologies and we hope that next time you are in town; you consider staying with us again.

Domingo Esquivel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merida, Mexico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed November 2, 2012

God is in the details said Einstein. He would not stay in this hotel. Rooms are good but things just don't work here. No one met us at the door. We had to take our bags in. Sure, a little thing . No one to tell us where the complicated parking is. Booked two queens, got one queen...my fault that, I changed rooms.

Found man to carry bags. Stayed for his tip but did not show how to work complicated air conditioner or computer. There was no water. Had to call twice because reception forgot. No restaurant. Had to go to chilies a long block away. No banks. Had to go three blocks to shopping center for cash and water.

Qlo baby is dead feeling. Folks are busy chatting in corners. Shameful.

  • Stayed November 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Garry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInn_CME, General Manager at Hampton Inn Ciudad del Carmen Campeche, responded to this review, January 25, 2013
Thank you for taking the time to write a review about your experience at our hotel. The issues you encountered with absent staff and items not working in your room have been addressed. We appreciate you bringing this to us and we hope you will give our property a second chance if you return to the area. We know that the details make the difference in a stay and we would really love to have you back so we can show you that we care about our guests.

kindest regards,
Domingo Esquivel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Ciudad del Carmen Campeche

Property: Hampton Inn Ciudad del Carmen Campeche
Address: Av. Isla de Tris 28-A, Km 5, Esq. B, Ciudad del Carmen 24157, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Campeche > Ciudad del Carmen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 19 Hotels in Ciudad del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Ciudad del Carmen Campeche 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in the northern sector of the city, our Hampton Inn by Hilton Ciudad del Carmen Campeche hotel offers amenities designed to help you relax and rejuvenate. Located ten minutes from the airport, we're close to sightseeing, restaurants, shopping and businesses such as Pemex. We're in Takin Corporate Park, a multi-service development with an exceptional location. Discover the variety of culture, history and entertainment this charming town has to offer. Bask in the sun at Tortugueros, San Julian, Bahamitas or Norte beaches. Take a trip back in time as you marvel at the Parish of the Virgen del Carmen, one of the most popular Ciudad del Carmen tourist spots. Take a ferry tour around Terminos Lagoon and view nature at its best in this tranquil sanctuary for dolphins, Carey turtles and manatees. ... more   less 
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