When the hot water didn't show for the shower and we called and asked, we were told to let the water run for 20 minutes and then it would be hot. After 30 minutes, my father went down to let them know. they gave him a key to a room downstairs but by the time he got back, the water was hot. They told him the water was working on the floor below us but they had been having problems on our floor. I asked about making a reservation for the ferry to Ambergris, so the front desk sent an email for me. Why couldn't they book it. The staff was not helpful in any way and if the girl was new would be the only reason we got a blank stare every time we asked for something. Breakfast was not included. The location was fair for the most part. There were plenty of places to eat around the hotel. Just would not recommend. There are plenty of places for the same price around that must have better service.
- Official Description (provided by the hotel):
- Hotel & Suites Arges is a charming hotel with 18 years of experience offering the best comfort, located strategically at the heart of Chetumal. We are pleased to give you a friendly service and the most comfortable facilities for your stay. ... more less
- Reservation Options:
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- Also Known As:
- Hotel & Suites Arges Chetumal, Mexico - Quintana Roo