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“Waste of Money”

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Hotel San Marco Gensan
Ranked #3 of 15 Hotels in General Santos
Reviewed September 13, 2013

Pros: Location
Cons:
1. No Elevator
2. Your room card key is only valid up to 11 AM or earlier. When you're out and get back past 11AM to fix your stuff prior to checking out, you're doomed to go back down to get your card updated so you can open your room and get your things.
3. You will pay P1,980 with supposed to be having compli (actually PAID) plated breakfast for two, but the café will tell you that their records show only one person.
4. Despite telling the front desk officers on duty to make up your room when you're out, but when you get back past 2PM, the room is still not made up.
5. You don't get towels replenished that quick when the room is made up. Maybe they only have 1 set waiting for it to be laundered and dried.
6. Poor sheets. Not even a comforter.
7. Your bathroom will be a mess after you take a shower because there's no shower door

  • Stayed: September 2013, traveled on business
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2  Thank Francis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 - 38 of 38 reviews

Reviewed August 26, 2013

The thing we like the most about Hotel San Marco is its central location. Almost everything is just a short tricycle ride away. It's just few minutes away from shopping and dining establishments such as SM City GenSan and Veranza Mall. If you need to take a trip to nearby towns, the Bulaong Bus Terminal and the KCC van terminal are very accessible from the hotel.

The clean and comfortable beds are also a welcoming treat after a day of business or exploration. The warm lights and the elegant interiors add to the relaxing stay. Water pressure inside each room's private shower room is excellent. Towels are clean and fresh.

It is also worth mentining that hotel staff provides superb customer service. We felt the personal and welcoming touch everytime we would enter the hotel lobby. The room rate already includes breakfast and the hotel offers a wide range of choices of Filipino and western cuisine.

We will defnitely stay again at Hotel San Marco in our future trips to General Santos City.

Room Tip: Request a room at the second floor since the four-storey building does not have an elevator.
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  • Stayed: July 2013, traveled with friends
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3  Thank desroix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

Was able to stay here during official trip in the city. Nice hotel staff. Nice ambiance. Clean rooms. Clean towels (hope they could maintain this, as a rug-colored towel is really a turn-off). SM is just a walking distance for those who have walkathon while enjoying the smell of durian being sold along the side walk. Or just take a tricycle and you'll be in SM in just 3 minutes.

One important thing that this hotel should have is elevator. Family rooms are in 4th floor, very inconvenient for kids and elderly.

  • Stayed: November 2012, traveled on business
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3  Thank Myer0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013 via mobile

The hotel looks old from the outside and even inside, but thats how they wanted it to be. It is one of the new hotels in the city that has a touch of italian architecture. Walking through the hallway may be a bit eerie but the whole italian theme was rather unique and awesome.

  • Stayed: February 2013
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Thank iamatopmodel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

Great prices all around, Room and food were nice and reasonable. The staff was nice. The rooms were fine. I'll stay here again next visit. Only thing I would like to see is better furniture to sit on up on the big balcony instead of just the marble table and stools.

  • Stayed: October 2012, traveled as a couple
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6  Thank Asa_Whitewing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

The hotel is very new, with a strong Italian influence in the decor in its lobby and rooms. It is very strategically located near the just opened SM mall in the City, it's a 5 minute walk from the hotel!

The rooms are a bit on the expensive side - we got a family room of 2 double beds that easily accommodates 4 people, but the rooms are quite small, there is little moving space for that many people. The bathroom continues the Mediterranean theme with warm red tiles and gold taps, stone sinks, but the shower has no door that will protect the rest of the floor from splashes, so it's a bit messy.

The rooms come with free breakfast which is okay, nothing impressive, although they have a good Italian menu (make your own pizza, pasta, meat dishes) that looks delicious, though we haven't ordered any (we chose to eat in the food court of the SM mall).

Overall, it is a good hotel - service is fast and efficient and the kitchen staff are accommodating enough to store the fresh fish we bought in their freezer, and even helped us pack it for our return trip back to Davao City.

Can recommend this, especially if the other accommodations in GenSan have already been filled up.

  • Stayed: August 2012, traveled with family
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8  Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2015
Google Translation

Room Tip: Le camere ai piani alti sono più silenziose
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  • Stayed: August 2015, traveled as a couple
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Thank Luigi522014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Marco Gensan

Address: Hotel San Marco Gensan Laurel East Ave., General Santos, Mindanao 9500, Philippines
Phone Number:
Location: Philippines > Mindanao > South Cotabato Province > General Santos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #3 of 15 Hotels in General Santos
Price Range: $34 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel San Marco Gensan 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Hotel San Marco Gensan General Santos, Asia - Philippines

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