I decided to get this hotel on my vacation because of the reviews here. Unfortunately, I think I expected too much. When I arrived at the airport (Sep15), the hotel driver welcomed us (but never talked to us during the entire transfer trip) though the receptionists were also friendly. very accommodating. Though we arrived at 9:30 am and our check-in was not until 2pm, we left our bags and just went to the nearby Robinson's Mall until 2pm. (They do not serve welcome drinks). When we got in our room Room 111. It wasn't what I expected. The bathroom was really small, ants were on the sink. and worst, there were stains (disgusting ones on the bed sheet). I actually took a photo of the stains but unfortunately, my camera got stolen while I was in the city. (sad) They obviously didn't change the beddings. I swear. I then called up the front desk and requested that they change the sheets. After a few minutes, 2 housekeeping staff knocked, came in, changed our bedding, AND DIDN'T EVEN APOLOGIZE to us, they just left and didn't even bother closing the door. The girl came back after noticing that we didn't close the door and closed the door. SO UNPROFESSIONAL!
Breakfast was just set. Not appetizing. You have choices of tapsilog, tocilog etc. (your choice of type of rice, type of egg and choice of drink) or American breakfast. When I requested for an orange juice and pineapple juice, they didn't inform me that I had to pay for it. I was just shocked that they billed me 110 pesos (2 drinks +10 pesos service charge). I was really disappointed. Pool view was amazing but yeah, it's sometimes noisy because the room windows are just surrounding the pool. you can hear the swimmers' conversation. Blackout happened and there were times that the cable tv weren't working.
Overall, I can say, I was disappointed in this hotel. The staff are either too nice or too unprofessional. Cleanliness should be one of their priorities.
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- Also Known As:
- Tierra Montana Hotel General Santos, Asia - Philippines