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All reviews circa restaurant walking distance sm mall budget hotel internet speed the ground floor clean rooms major malls parking space no frills lim ket kai soap and shampoo pleasant stay place to stay short stay laguindingan airport water pressure
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Reviewed May 29, 2018

This hotel is perfect for a quick overnight stay. I have also stayed for a few days and it works fine with me. The best feature is its convenient location. The mall located adjacent to it has been completed and is now fully operational which makes its very convenient to shop for groceries and personal items as it is literally just beside the hotel. In my last stay, I was pleasantly surprised to know that an airport shuttle service is available also in the mall with its receiving area just almost beside the entrance of the hotel. I did not have to go to another location for the airport shuttle service as I did before.
At the ground floor of the hotel is one of the best restaurant in the city. A special breakfast coupon for hotel guests is available. I find this a really good bargain and a convenient option. Of course, there are many breakfast options in the mall too.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cris-Rollo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathrina m, Front Office Supervisor at Red Planet Cagayan de Oro, responded to this reviewResponded July 3, 2018

Dear Cris-Rollo,

Greetings from Red Planet Hotels Cagayan de Oro!

Thank you for taking the time to write this wonderful review about your most recent stay with us. We are very pleased that you had the most enjoyable stay with us. We also pride ourselves of our location advantages giving guests endless options for leisurely activities.

What a delight to know that you consider our partner restaurant the best in the city, will surely share your review to them.

We look forward to welcoming you back to Red Planet Cagayan de Oro.

Truly yours,
Kathrina Mae Mabelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2018

Rooms are clean but quite small. Staff are efficient. Hotel is near everything. Breakfast is ok, but extra rice is too expensive at P54 per cup. There's taxi ready to fetch client to bring you anywhere.

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ernestoa356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathrina m, Front Office Supervisor at Red Planet Cagayan de Oro, responded to this reviewResponded July 3, 2018

Dear ernestoa356

Greetings from Red Planet Hotels Cagayan de Oro!

Thank you for taking the time to write this wonderful review about your most recent stay with us. We are very pleased that you had the most enjoyable stay with us. We also pride ourselves of our location advantages giving guests endless options for leisurely activities.

Our apologies if the price of the extra rice did not fit to your expectation, rest assured these concerns will be looked into and that we will continually look for ways to serve you better.

We look forward to welcoming you back to Red Planet Cagayan de Oro.

Truly yours,
Kathrina Mae Mabelin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2018

Very nice hotel. Their rooms are small but its clean. It has a nice restaurant. It is just beside SM Donwtown and a block away from Centrio Ayala Mall and KetKai. Its also near to some bars for night out. Very affordable and convenient!

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mau5winmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathrina m, Front Office Supervisor at Red Planet Cagayan de Oro, responded to this reviewResponded July 3, 2018

Dear mau5winmh,

Greetings from Red Planet Hotels Cagayan de Oro!

Thank you for taking the time to write this wonderful review about your most recent stay with us. We are very pleased that you had the most enjoyable stay with us. We also pride ourselves of our location advantages giving guests endless options for leisurely activities.

We look forward to welcoming you back to Red Planet Cagayan de Oro.

Truly yours,
Kathrina Mae Mabelin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2018

there are much better hotels in the area for just a little more. I have stayed at this hotel sometimes over the last 5 years it has surely went down hill I will not stay here anymore , toni,micheal and some of the staff are very good but some are very rude the cleaning staff are very nice first of all the guest you get many who think just because they stay in a hotel 1 time a year they should be treated like king or queen so you have many idiots there and they bring there undisciplined kids that run up and down the halls screaming I have experienced this more then once and the hall ways echo so loud and when the doors shut sounds like a gun shot they let the taxi drivers hang out in front of the hotel they are so obnoxious and they try and cheat you especially going to the airport they are all supposed to have meters but not all do they all get away with this because they are friends with the security in the front they stand around staring at the women the restaurant circa the food is decent the service sucks take the time find another oh and they are always changing the rates its crazy

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank dana j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathrina m, Front Office Supervisor at Red Planet Cagayan de Oro, responded to this reviewResponded July 3, 2018

Dear dana j,

Thank you for taking the time to share us the issues that you have encountered following your recent stay in our hotel.

We sincerely regret to learn about your experience as this is not the high level of service that we usually pride ourselves with.

Please accept our apology for any inconvenience that we have caused you. We hope that you will grant us another opportunity to provide you with a better lodging experience.

Truly yours,
Kathrina Mabelin
Front Office Supervisor

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Reviewed May 16, 2018

request to change the bedding and blanket to make sure your using the clean one
the location is very good near to sm mall
but we did not sleep well because it so itchy, and because we are tired already to go to the lobby we did not request to change the blanket BECAUSE there is no telephone in the room so inconvenient

Date of stay: May 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank melbdevera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kathrina m, Front Office Supervisor at Red Planet Cagayan de Oro, responded to this reviewResponded July 3, 2018

Dear melbdevera,

Thank you for taking the time to share us the issues that you have encountered following your recent stay in our hotel.

We sincerely regret to learn about your experience as this is not the high level of service that we usually pride ourselves with.

Please accept our apology for any inconvenience that we have caused you. We hope that you will grant us another opportunity to provide you with a better lodging experience.

Truly yours,
Kathrina Mabelin
Front Office Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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