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“overall positive experience”
Review of Seda Centrio

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Seda Centrio
Ranked #1 of 31 Hotels in Cagayan de Oro
Certificate of Excellence
Reviewed October 17, 2013

for the last day of our holidays - actually, it was a sort of stop-over - we choose a nice treatment and we tried the Seda Centrio hotel.
Unspectacular entrance from the side of Centrio mall but with very accommodating staff to help you up the the 4th floor reception area where also the Misto restaurant is located. As the prices of this hotel are relatively elevated, we were happy to be able to book (in advance) a weekend treat promo-package which included dinner buffet upon arrival and breakfast buffet in the morning - both unfortunately not completely at the height of our expectations...
The room (818) was ample, the flat screen TV big, the bed eccellent (!) but the bathroom small and showing already not deniable signs of utilization. The view over the city and down on the 4th floor outdoor pool was nice; the centralized aircon efficient and silent.
The error that we found the buffet dinner (included in the package) on our bill upon check-out was quickly and friendly corrected.
Finding again a special promo-offer, this time maybe without dinner buffet, we might consider to stay at this absolutely centrally located hotel again....

  • Stayed: October 2013, traveled as a couple
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Thank Patsada_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded October 18, 2013

Dear Patsada_11,

Warmest greetings from Seda Centrio!
Thank you for choosing our hotel for the last day of your holiday! We hope you have had an overall pleasant vacation.
We would like to thank you for your review and for the constructive feedback: we are glad to learn the room was up to your expectations. However with regret we acknowledge your comment in regards to the Buffet, which has been promptly addressed to our Culinary Team for further improvement.
Our apologies for the inconveniences encountered upon check out.

We do hope to welcome you back in the near future.


Our Warmest Regards!

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465 - 471 of 526 reviews

Reviewed October 9, 2013

I find this place to be too expensive. We booked a club room (really just a room) which was clean and JUST BASIC. The room was clean but on the small side.

Breakfast in the Club lounge was below par. Too small a selection.

All in all I find this JUST-BASIC-looking Club room is overpriced but a good choice to spend a night.

  • Stayed: September 2013, traveled as a couple
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2  Thank Wacky E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded October 10, 2013

Dear Wacky E,

Warmest greetings from Seda Centrio!

Thank you very much for making us your choice of accommodation and for your review.
We appreciate your comment in regards to the breakfast in the Club Lounge, which is duly noted. Unfortunately, due to some space limitations in the buffet counter, the selection is not as extensive as we would like, but rest assured we will work on that.
In regards to the room category, we have even our top category, the Premier Room, which is much more spacious and Club Benefits are inclusive as well.
The Club and Premier Rooms, aside of the access to our Club Lounge, offer a different range of additional benefits, such as larger size of amenties, turndown service and all the benefits pertaining to these categories, listed on the Club Letter given upon arrival.
Anyway, we really appreciate your comments, which give us the chance to further improve the quality of service and product, tendered to all our guests.

We look forward to welcoming you back soon to Seda Centrio!


Our Warmest Regards!

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Reviewed October 7, 2013

Very nice hotel with modern interiors. Service was also great. The big downside is the food. It is bad, sorry to say. Whether it's in their dining area or that Oktoberfest they had in the pool area which my friend and I were excited about but were so disappointed. I do not have normally the habit of communicating bad feedback, but in this case, i think the management needs to see, that they have a nice hotel. Dont ruin it by not taking care of what goes out of your kitchen. Your menu does not tell the truth about the dish to be served and the taste really needs a hell lot of improvement. But the rooms are nice, the staff are nice. THe location is also perfect. I am still thankful to my friend for recommending to stay in this hotel, at least a good night's sleep is guaranteed.

  • Stayed: October 2013, traveled as a couple
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2  Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded October 9, 2013

Dear Steven H,

Warmest greetings from Seda Centrio!
We are glad to hear that you had a pleasant stay in our hotel.
Thank you for the time spent to write the review, which is very much appreciated.
In regards to the concerns you have raised about the food, this is something we are aware of and rest assured, you are working on.
Our Culinary Team is doing the best to cater different types of cuisine, however we are working on leverage the level, quality and presentation of our offerings.
We would like to apologize if the food during our recent Oktoberfest, was not up to your expectations; rest assured our Culinary Team has been informed and prompt actions will be taken at once.

Again, thank you very much for your constructive feedback and we look forward to welcoming you back soon, in order to delight you with new delicacies, up to your expectations.


Our Warmest Regards!

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Reviewed October 5, 2013 via mobile

We stayed the first time in Seda and didnt reserved ahead. The hotel was nearly fully booked but we got an executive floor room with a special package at php 5900 per night. This included a one hour free massage in the room for 2 ppl and free breakfast and use of the executive floor lounge. The lounge had all day free drinks n snacks, the massage was good and the breakfast better than other hotels in CDO. The rooms are modern and surely the best you can find this moment in CDO. The location is nearly perfect on top of Ayala mall even there is no direct access to the mall from the hotel. A little negative is that you can see the hotel was build in a rush and some little details already look used n damaged. They could as well decorate the pool area and lobby restaurant more nicely, as it looks too cold. There was as well no porter service when we checked in, only on checking out ;-) all in all a good stay but pricy if you are not on buisiness trip.

Stayed: October 2013, traveled as a couple
1  Thank Pirrot27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded October 8, 2013

Dear Pirrot27,

Warmest Greetigs from Seda Centrio!

We would like to thank you for choosing our hotel for your latest visit in town.
We are glad to learn, you have enjoyed our Serenity Package and the Club Lounge as well.
In relations to the little negative comments, rest assured that our Engineering Team is actively working on a daily basis to rectify the small issues inside rooms and in public areas.
The hotel opened this year and refurbishments are still on-going to make it more appealing. We agree, some areas need more attention, which we are aware of and rest assured, shall you keep visiting us, you will notice differences and changing.
Thank you very much again for staying with us and we on behalf of Seda Centrio Team, we all look forward to welcome you back soon in the near future.


Our Warmest Regards!

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Reviewed October 4, 2013

Seda Centrio is attached to one of the newest and largest malls in the area. I had business meetings, but my wife was able to get some shopping in without wandering away from the hotel. The hotel itself is a modern facility with a contemporary design. I found the rooms spacious (not like some of the other reviews). The rooms had all of the amenities we wanted. The lounge had live music on Friday nights and was a great place to unwind. The food was excellent. The best experience at this hotel was the staff. They went out of their way to make us feel welcomed. Their enthusiastic service really made a difference in our visit. I would recommend this hotel to anyone going to Cagayan de Oro.

  • Stayed: August 2013, traveled on business
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Thank I3putt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded October 5, 2013

Dear I3putt2,

Warmest greetings from Seda Centrio Hotel in Cagayan de Oro.

On behalf of all the Staff Members, we are pleased to come to learn of your positive experience during your stay, last August, in our Hotel.
It was a pleasure indeed to be at your service and we appreciate the kind words, spent towards our service, team members and facilities.
Thank you very much for your appreciation and we all look forward to welcoming you back soon in the near future.

Our Warmest Regards!

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Reviewed October 1, 2013

our family booked an overnight stay here in early september 2013. I found the room to be a little compact. we have a 9 yr old, an 8 yr old and a toddler but we fit comfortably anyhow. the staff were very courteous and accomodating. i especially appreciated the computer and printer in the lobby for guests to use as we had to purchase addditional baggage for the trip home on-line. my kids said it's the best hotel ever. they had breakfast, took a dip in the in pool then had second breakfast after. as we were checking out, they saw the breakfast spread was still there and asked if they could make a sandwich for the trip to the airport. the server kindly obliged them and gave them a small tub of yoghurt each plus necessary utensils to boot. nice touch :) coming back to cdo in jan 2014. definitely staying at this hotel again and recommending it to my friends too. ps Next time i will book a club room to gain access to the cocktails after 6pm there...

Room Tip: upgrade to a club room. upgrade cost is reasonable and it gains you access to the club lounge where...
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  • Stayed: September 2013, traveled with family
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Thank hazel t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded October 5, 2013

Dear Hazel t,

Warmest greetings from Seda Centrio!

Thank you for choosing our hotel, during your last visit in CDO.
We are glad to learn that your family and especially your kids, had a good experience with us.
For families, we would like to suggest our Premier Room category, since the room is more spacious, equipped even with a small kitchenette.
Moreover, we even have connecting rooms, should you prefer to have the comfort of two rooms, but at the same time to have direct access to the adjacent one.
We do hope to see you soon in Seda Centrio! Thank you very much again for staying with us.

Our Warmest Regards!

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Reviewed September 27, 2013

Finally, there is an upscale hotel in Cagayan de Oro. The hotel is attached to the upscale Centrio Ayala Mall. The room was 3,920 Philippine Pesos per night (online booking) and I upgraded for an additional 600 pesos. note that the upgrade gives you access to the executive lounge with complimentary buffet breakfast and complimentary drinks and appetizers in the evening. The room was a good size and had a safe, desk and good wifi service. Check in and out was courteous and quick. The hotel lobby is on the fourth floor. The restaurant is part of the lobby and I had dinner there. The restaurant could use some improvement as two of us had dinner and I was almost finished before my guest got his dinner. He sent his pasta and pesto sauce back as the pesto sauce was overwhelming. I will definitely stay there again on my next trip to C.d.O.

Room Tip: Rooms facing the front of the hotel look over a jeepney terminal and can be noisy. Ask for one look...
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  • Stayed: September 2013, traveled solo
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1  Thank VanBCCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotlManager, General Manager at Seda Centrio, responded to this reviewResponded September 29, 2013

Dear VanBC Canuck,

Warmest Greetings from Seda Centrio!
We would like to thank you for staying with us and for taking the time to write the review.
We are glad you have appreciated our hospitality and we look forward to welcome you back soon, in the near future.
Our sincere apologies for the inconveniences you have encountered during your dinner. Please rest assured, we have addressed your concern to our Culinary Team, for further improvements, and we will look into that to leverage the level of service and quality of our Misto Restaurant.

It was a pleasure to be of your service and we look forward to seeing you again in our Hotel.


Our Warmest Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seda Centrio

Address: C.M. Recto corner Corrales Avenue | Barangay 24, Cagayan de Oro, Mindanao 9000, Philippines
Location: Philippines > Mindanao > Misamis Oriental Province > Cagayan de Oro
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 31 Hotels in Cagayan de Oro
Price Range: $71 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seda Centrio 4*
Number of rooms: 150
Official Description (provided by the hotel):
The City of Golden Friendship, Cagayan de Oro City offers an accommodation befitting its status as one of the country's emerging metropolises — Seda Centrio. Right at the center of one of the most progressive Philippine hubs and gateway of Northern Mindanao, our hotel melds exquisite living and outstanding service seamlessly into an experience worth its weight in gold.Part of the world-class Centrio development, the 11-floor Seda Centrio is the pioneer urban lifestyle hotel in Cagayan de Oro, giving guests a taste of the cosmopolitan life, CDO-style. It starts with the 150 rooms, each one sporting a clean, modern design without losing its hospitable warmth, for which CDO is known for. The experience continues at our restaurant, Misto, where the flavors of the islands come alive in dishes both familiar and new. Or at our function and meeting rooms, where events are made more memorable because of our personalized attention to the details that matter most.That unique, impeccable brand of service is the most important feature that sets us apart from other Cagayan de Oro accommodations. It comes with our staff's training to be attentive but not obtrusive, making guests feel at home the moment they enter the hotel to the day they check out.Let the warmth of our welcome embrace you. Enjoy your stay at Seda Centrio, Cagayan de Oro. ... more   less 
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