we booked 3 nights , this is our 2nd time to stay in this hotel , once we got there , no one to assist with our luggage, then the receptionist took at least 20 min. to attend us , all the staff are hanging around doing no job but staring at the guests , then after we paid and about to move to upstairs room , they said no elevators , then she called for help , no one showed up , so we had to carry our luggage ourselves to 3rd floor , to be shocked , the executive suits we paid for is no hot water for showering , then no pressure on the water , its hard to wash even your face , the tap was so dirty , then we called for help , it took almost 3 hours for someone to come in to help with the water pressure and it didnt work , they couldnt help with no hot water , then all faucets are dirty and not functional and broken , so old , the staff were trying their best to help out but sound like no one was able to help ?
then lots of ants in the room , which brought a little GIGO lizards to feed on them inside your executive room ? , the last night we slept with no air con , as their aircon was crushed over night , they tried to move us to another room to sort those problems out , but it was too small for us and no patio which we paid for , so we decline moving sleeping over night in such hot weather with no aircon ?
the Tv was old tubed not flat tv type soooo old , and the remotes are out of batteries , everything was unplugged even the cooler when we open the door , not ready at all for any welcoming guests ?
Now , for the WI FI , it worked only the 1st night then it vanished , when we called , they kept promising to reconnect asap and till we left in 2 days , it was not up and running ??????
the food was over priced , the quality of food was so and so ? , i paid almost 3000 P just for a dinner of 4 adults and the server doesnt know anything of their menu or even the drinks , no modifications or what so ever if you like to substitute any item.
swimming pool was ok , but , when i asked to use the Sauna , they charged me more for that , then when the kids started using the pool , they came up with a new story that you need to pay more for each head as you are allowed only for 3 adults .
time to leave , no one helped to call a cab for you nor loading the luggage .
the whole thing is a big joke and my advise to all of you ... do your home work before you go there , there are a lot of good and cheaper newer options in CDO to stay and to enjoy , this place is just a waste