There are a LOT of front desk personnel BUT no one seems to know exactly what they need to do. Guests line up for so many minutes just to fill in guest registration forms - they could have asked each one to write on one as soon as they line up to make the process faster, but each one at the desk seem to be pre-occupied with something.
The housekeeping was remiss in that I was checked into a room that only had sheets done -- the bathroom was a mess (literally! there were remnants of that mess on the toilet bowl!) AND YET it was cleared for a new guest. Really, really, really BAD... HORRIBLE EXPERIENCE.
The room I eventually got was ok for its price and its size. There was only one soggy pillow in the room.
The function room we rented out for our meeting was way too dark. i do not understand why they had to paint the windows with BLACK PAINT. The meeting rooms were supposed to gather people for meetings and not karaoke... so why cut out the natural light?
The food was good, not spectacular but good. The serving of the pasta was extremely large and can be shared by 3 people.
The staff assigned to the function rooms are not usually at hand to help out; you need to consistently look for them.
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