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“Thank you Avenue!”

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The Avenue Plaza Hotel
Ranked #1 of 11 Hotels in Naga
Certificate of Excellence
Reviewed January 14, 2013

We had a great stay in this hotel. We had a warm welcome and checking in is fast, though it would help if FOA's will brief their guests about the hotel or some sort of a short introduction.The welcome drinks are also helpful and good. The concierge staff are very hospitable and friendly, they even took time to chat with us while ushering us to our room.The room is excellent and really relaxing, with their great bed and linens. We even had pastries in our room, pili tart if i'm not mistaken and it's really good. After a tiring day of touring around naga, it is good to have a comfortable place to rest in. They had a good bathroom too, it would also be nicer if they would add shower caps but everything is great. Breakfast is a good one, the cafe had comfortable chairs and tables, the food is also great. It is just on the first day, we asked for only one coffee and they gave us 2, and on the 2nd day, we asked again for only one coffee and they gave us 2 cups of hot choco instead, i think it would be much better if the staff would take good note of guests' requests but it is fine, they are very nice and helpful anyway. Thank you so much to Avenue Plaza hotel for the nice stay we had that really added fun to our vacation. More power to your hotel! :)

  • Stayed: January 2013, traveled as a couple
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Thank KatSantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 - 287 of 347 reviews

Reviewed December 26, 2012

We stayed overnight from Legazpi en route to our next stop, Caramoan . We arrived on Christmas day and frankly, did id not have high expectations although we did book based on good reviews at trip advisor. Boy, were we in for a pleasant surprise! Service was impeccable, and the room had good beds, linens, pillows, etc although we initially had a problem with the aircon controls which was addressed by the staff in no time. The hotel staff were extremely helpful with their recommendations (it was our first time in Bicol). We would recommend this hotel (probably the best in Naga) and would definitely look forward to returning this summer. Kudos and thanks to the following hotel personnel -Jim (who was so helpful ---our pseudo tour guide , hope you will still be around next year), Dennis and Charmaine of the front desk and all the rest who made our stay a truly enjoyable experience!

Room Tip: Ask for a rroom with a view of the pool
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  • Stayed: December 2012, traveled with family
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Thank Boots A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

On our last trip to Bicol, we stayed several times in the Avenue Plaza. After having stayed in other hotels in Naga, I can say that the Avenue plaza is far and away the best the city has to offer.
Staff are really friendly, helpful and professional, facilities, rooms, food are all top quality...thanks to all the staff (expecially one of the managers - Dennis) for a great hotel experience..

  • Stayed: November 2012, traveled with family
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2  Thank spcobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

Stayed at the Avenue Nov. 25 to 29, 2012, and it was a blast. The staff is very nice and helpful, especially Dennis and Joycie at the front desk. My grandniece from Wisconsin loved the pool. The room was clean and comfortable throughout our stay. There were good restaurants nearby and the location is close to everything, from banks (BDO) to shopping (SM). I love the all-you-can-eat breakfast, free newspaper, free wifi, and two bottles of water in the room everyday.

Room Tip: the rooms by the poolside on the 5th floor are quieter.
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  • Stayed: November 2012, traveled with family
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Thank Hilda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

Excellent. Customer service is outstanding. You won't find better customer service anywhere! People are so friendly. Hotel is clean. Beds very comfortable. They went out of their way to help us with everything. They would run to the door to open it for us.

  • Stayed: November 2012, traveled on business
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1  Thank etravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

For the sem break, our group went on a trip to Legaspi and Naga. We couldn’t be happier and more satisfied with our stay at Avenue Plaza Hotel. This is not our first time to stay there, so I can say that the impeccable quality of service and the facilities have been well maintained, if not improved. The interiors rival that of 5-star hotels in big cities. Their gym is great and there is a pool too.

When we arrived at the hotel, there was already a receptionist at the door who served welcome drinks (my daughter had two glasses, it was that yummy!) and warm face towels. Check-in was a breeze.

The suite was such a delight, it had three flat screen TVs and the beds were soooooo comfy. The main room’s rest room had double sinks, a tub and a shower, toiletries were complete. There was a steady supply of free bottled water and fruits daily. Every time we got back to the hotel at night, we had chocolates waiting for us on our bed, and there was a card beside it giving us the weather forecast for the next day. Beat that.

Right in front of the hotel is avenue square. There is a Wok Chinese resto, shakey’s and a Japanese restaurant. For our night caps, we took to coffee beanery while my daughter was happy to have her pearl tea drink from another store in the strip. There is also a mercury drugstore that solved our problem when we ran out of cough medicine. If you want to go around the area, other fine restaurants are within walking distance from the hotel.

The staff was friendly and sensitive to the needs of the guests. You could see that they were eager to help out and assist. They were always ready with their greetings and smiles without going over or come out too trained. =) Particular mention to our tour coordinators (served double as great photographers too!) Brian and Dennis who really knew their job by heart. Brian was with us most of the time, he was very solicitous, courteous and took pride in his job & hometown. My husband told him that he was like a walking encyclopedia when it comes to Naga. Well, indeed he is --- he knew the history of the places, names, politicians and landmarks.

There’s no other place to be in Naga, but Avenue Plaza.

  • Stayed: October 2012, traveled with family
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Thank BeccaSy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

Stayed in this Hotel last September 2012, and we had the BEST experience throughout all our vacations in Naga. We stayed in the 5th Floor, 2 separate rooms. Their ventilation was very good, service-thumbs up! (and I also got the chance to see Mrs. Robredo in this hotel). It's simply the best. Their wi-fi, breakfast, view, service.

Overall, BEST.

  • Stayed: September 2012, traveled with family
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1  Thank Christian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Avenue Plaza Hotel

Address: Magsaysay Avenue | Brgy. Balatas, Naga, Luzon 4400, Philippines
Location: Philippines > Luzon > Bicol Region > Camarines Sur Province > Naga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Naga
Price Range: $69 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Avenue Plaza Hotel 3.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Avenue Plaza Hotel's 4 Star accommodation in Naga City, Camarines Sur, Philippines brings you right in the heart of the city. It is strategically located along Magsaysay Avenue near entertainment, shopping, dining centers, and historical attractions. From the boutique hotel, guests will easily access key places of interest, such as Penafrancia Shrine, Immaculate Concepcion Church, Central Bus Terminal, and Naga City Centro/Downtown/Central Business District. Each room at the hotel comes with air-conditioning, high-speed Internet connection, coffee/tea maker, private toilet and bath, shower, safe, and baby cot/crib upon request. Guests will also enjoy a mini-bar, PosturePedic bed, and plasma TV with cable. Further, the boutique hotel also has facilities and services for guests' convenience. It has a ballroom, cafe, business center, conference room, restaurant, 2-level infinity pool, and lifestyle center. Airport transfer, car rental, city transfer, currency exchange, and massage service are also available. The boutique hotel offers a convention center that can seat up to 800 people and an events tent that can carry up to 1000 people, as well. The Avenue Plaza Hotel has been recognized by Tripadvisor, as a Traveler's Choice in 2013 and 2017 for Best Service where it has outranked 5 Star hotels in Metro Manila. Besides this, Cebu Pacific's in flight magazine, Smile, gave us an award for being a Best Brand in Travel and Tourism as the Best Hotel for Stress Free Business Trips in 2013. Also, the Department of Tourism Region 5 also accorded us a Gayon Bicol Award for Enterprise Service Excellence in recognition of its team's untiring efforts in sustaining the international standards for tourism services towards global competitiveness. These features and awards make it the best place to stay in Naga City. ... more   less 
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