Thank you for staying at our unit for seven nights. We are surprised that you consider our apartment as not offering value for money, especially as you made no complaints during your stay.

The apartment comes with a kitchenette which has a microwave, toaster, fruit juice blender and rice cooker etc. Photos of the kitchen are displayed on our Tripadvisor listing. As this is Asia you will find many families choose to eat out and many of our guests choose to sample the local delicacies such as sumptuous Bulalo or fresh tawilis (tiny fish found only in Tagaytay) or lavish on fresh fruits from the mahogany market. For fine dining Josephine’s is directly opposite the site while Antonio’s, Gourmet’s and Sonya’s Garden are a short walk or jeepney ride (Jeepney stop on site) as are coffee shops: Starbucks, Bag of beans. On site you can sample Italian and Taiwanese dishes while children of all ages will love the ice-cream parlour. If you had contacted us we could have offered suggestions alternatively you could have searched the internet as our unit offers high speed cable and wireless internet plus an internet enabled SMART TV.

We note that you mention the 'fantastic view' of Taal lake and volcano. You will find that all 5 star establishments that offer a direct view over Taal lake, including our own, are located along Summit Ridge as only two storey buildings are allowed on the cliff edge. Our apartment is the tallest building in Tagaytay at 23 storeys and your apartment was located on the top floor offering unrivalled views of Taal volcano and the surrounding countryside. As many people visit Tagaytay to enjoy the view and clean air a two lane road runs alongside the cliff and the hotels. At busy times it is natural that their will be road noise. Speaking as someone who has lived in various German cities I am of the opinion that the noise is no greater than found in many parts of Europe.

In the unlikely event of a electrical power disruption you will find a delay while the back up power supply comes online and naturally electrical items such as the air-con will not work at that time.

The apartment was cleaned prior to your arrival and again during your stay. We do not advertise daily cleaning on our listing however it is available at an additional charge.

You will note on our listing that we make no mention of the indoor and outdoor swimming pools, badminton and basket ball courts, pool tables or other facilities offered by the club house as they are optional extras offered to guests who wish to use them. You were made aware of the charges (less than 3 Eur per head) if you wished to use them. The club house is a private establishment outside of our control.

The bathroom is not large by European standards but then Asians tend to be on the slim side and facilities are designed appropriately. There is adequate space for one person as can be seen on the photos displayed on our Tripadvisor listing.

For safety and hygiene reasons children and pets are not allowed in a 23rd floor apartment and this is clearly stated on our listing.

Although value for money is a relative concept we are naturally disappointed that you hold that opinion. May we ask if you had considered other establishments before considering a 7 day stay with us? The nearest 5 star hotel in our area is the Taal Vista who offer a 30 sqm lake view room (as opposed to our 37 sqm 1 bed apartment) at an average cost of 154 Eur/night plus 12% sales tax, 0.75% city tax and 10% service charge.

Regards,

Jazz