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Taal Vista Hotel
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Reviews (1,239)
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1,194 - 1,199 of 1,239 reviews
Reviewed February 13, 2008

me and my fiance then went to this hotel to inquire of their wedding packages because we wanted to hold our wedding here. the place was nice, plus the view was superb. but their customer service was just sooo bad. in the information counter, there were about 3 people all talking on the phone. it took us a while before somebody actually gave us their attention. and this was because we were TRYING to get their attention. and when finally this girl discussed their wedding packages to us, the girl was so cold, and not so friendly. The hotel is world class so we were expecting a bit more from their staff. we were so disappointed with them we scrapped them off our list of our possible wedding venue.

  • Stayed: October 2007, traveled as a couple
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4  Thank tweetyqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2007

The place was good as it offers a scenic view of the Taal Lake/Volcano. But the guards and staff are so RUDE. Being in the 'tourism/customer-oriented" industry, the management should take pains training their people. You see, a beautiful experience can just turn sour at any moment because of ill-trained guards and staff. Please, invest in your people. If they're beyond training, at least fire them.

  • Stayed: September 2007, traveled with friends
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Thank ManilaMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2007

if you want to spend a memorable vacation, don't go for the cheap, go for the best. I think this is the scenic overlook the whole of tagaytay ( day or night ) flickering lights down and stars above engulf dark space ( thinking of alpha quadrant ). The whole view of prism ( beautiful rainbow in early morning ). " rush, take pictures, few click and its, gone... ". Tiptoed guest with hundred years old eyes hardly open, jumping out of bed reflecting on the thick walled glass witness as the beauty of the colors fade away... PRICELESS. The male security guard downstairs didn't spend a second thought helped my MOM to the wheelchair as we walked back to our room. I don't know what food preferences others liked, but the food served is fine, it hits the target. We are all exhausted, remember that, we can't even appreciate the smiles the hotel people show to us, we are deaf to hear the way they asked what else we need, we are even blind the how they show us or lead us the way. Now i am back, now i remember... thanks a lot for all of your services. i hope the small handshake had helped you.. keep it up....

Stayed: July 2007
3  Thank cl1332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2007

My son had a wedding reception on this hotel. The price of the food that we paid is a rif off. The food is not worth what we paid for. The staff are not friendly. It was supposed to be a buffet but not everybody have taken their food and we are not yet done they took back everything as once. The taste of the food is not good at all. The lady that was in charge of the wedding is a pain. I ask for why the food in the presidential table is not the same as in the buffet (there was no beef that is supposed to be there) and she just give a dagger look. The other staffs are not friendly as well. We felt we are not welcome and we owe them our stay even we have a 1 year reservation and fully paid the whole amount in advance. I will never come back to this hotel and will never recommend it.

  • Stayed: March 2007
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8  Thank CanadaCristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2007

At around USD 140 a night I was expecting something special and there was a lot that I liked about the hotel. The location and food (except for the breakfast) was excellent and the staff always in attendance and being the Phillipines friendly of course.
The big disappointment was the room which was frankly awful. For USD 140 a night in Asia I expect a lot and the room we stayed in (401 - a deluxe for the record) was frankly awful.

  • Stayed: July 2007, traveled with family
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2  Thank The_Ginch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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