I booked at this hotel through Agoda more than a month ago and even called to confirm my reservation. When we arrived, the man at the front desk (who claimed to be the manager) said that they are fully booked and no longer have queen beds available. Our room was upgraded to an executive suite with two single beds. We argued a little - I was stressing my point that I long paid for the room and I don't even care if I get a suite. I paid for what I need. He on the other hand kept on insisting the clause on the voucher "subject to hotel availability". I said single beds won't do for me, I cannot sleep comfortably knowing I might fall down the bed. Besides, my husband and I are are quite big, which is another reason why we need a big bed. Knowing that I'm at the losing end having paid for the full amount in advance, I offered him a solution to just put the beds together. He said he cannot do it because a pillar stands in the way of the two beds. Since it is my first time to book at Lee, I asked him if the room cannot accommodate the two beds put together, he said the room is spacious but it just won't do. They cannot move the beds together. I asked if I moved the bed, will it be OK, and he said yes as long as I do it. What kind of service is that? This really pissed me off. He told me to look at the room and decide. When I saw the pillar he was talking about, what he said about not moving the beds around didn't even make any sense. And it wasn't a pillar at all! It was a wooden fixture with a lamp, and it's not even protruding! Mind you, this so called manager did not even apologize nor greeted us when we saw him at the counter the following day when we checked out. He pretended he didn't see us and just went about his business.
I echo the bad service all the other reviews about the place say. You can get your moneys worth at other hotels in Tagaytay with much better service. Don't fall for the big discounts this hotels posts. Their rooms are not worth the 7K or 8K they post on the internet. The 2,500 to 3,000 range is the right price. Discounts they post is just a trick. And true to another review here, they are dishonest. I tried booking directly with the hotel the same time I was booking in Agoda so I know they have available rooms then.
The only positive I can say about the hotel is their guard/parking attendant is very attentive and courteous. Also the other bellboy on duty was kind and assertive.
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