Service as excellent. Their staff should be commended for their best efforts to accommodate their guests. We arrived and realized that I forgot the voucher that I got from the travel expo. Joan Hachiles was very helpful and was able to check-in on the date we reserved.
But I got frustrated as we get in to our room. I sent email to the reservations that I wanted to have a room that is far from the streets. I even got confirmation that my request was noted. But as we arrive, we got room 302 and 303 that is just beside the street. When about to use the toilet on room 302, no water!!! We have to go to the other room just to use the toilet. I called the reception and said that there is a problem on the water pressure on this room. They are aware there is a problem... why did they let this room to be used?
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