Decided to stay here as a birthday treat to my Fiance with another room for my family. The place is located about 2km down from the main road, and first impression is that if you don't have a car, this will be a big problem for anyone staying at this hotel especially if going out at night.
Upon arriving, the place is really nice and quiet, very relaxing which we all like about the hotel. Now here comes the 'deal breaker' for me, which is the inattentive staff at the counter. Took us about 15 mins just to check in and setup our rooms as well arrange the time for our dinner and massage. Initially thought that maybe its the night staff that has problems. Rooms were nice and cozy, maybe small for others but we really don't mind. Massage package is great compare to other spa/massage package from other hotels. We have free dinner as well which is included in the package we have, the staff in the restaurant was better compare to the rest. The dinner was above average as well, but when I saw the prices in the menu it was a bit on the expensive side. Breakfast was OK as well, not great but OK.
The staff in the morning shift was much worse, so bad that its a deal breaker for me. I'm not really the type of guy who is particular with staff, and will not give in specifics about the experience we had during the morning but the attitude of the staff in this hotel (except for the restaurant staff which are friendly and attentive) needs training.
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- Also Known As:
- Tagaytay Wingate Manor Hotel Tagaytay