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Reviewed December 1, 2013

This is a good, unflashy hotel that gets some of the basics right, but needs to work on others.

Location: A bit secluded, about 1 or 2 km from the main ridge road in a private, quiet compound. This is fine for relaxation, nicely set apart from the hustle and bustle of today’s Tagaytay scene, but don’t expect views of Taal Lake here. They can improve the posted signs, but otherwise it isn’t hard to find. Parking is ample ---- a plus!

Lobby: Spacious, airy, bright and cheerful. Comfortable seating areas (something rare in many new hotels), not at all crowded on a busy holiday weekend.

Room: Ours was a rather cramped room with a queen-size bed (I think?) and barely enough room to fit an extra bed (we did squeeze one in for my teen-age son, making it even more cramped. The room is basic (for example: plain painted concrete walls, no wallpaper), a notch above budget no-frill but nothing in the way of bells and whistles.

The towel and pillow allocation was skimpy, but upon request the housekeeping staff sent us all that we needed, including accessories. I compared the room vs. the posters and website pic, and somehow the real thing looked less fresh and impressive (although the pics showed the same furniture, décor and amenities).

Nonetheless, we got our flat-screen TV, a dresser/desk table, and a tiny balcony with a rather nice 4th floor view of the pool area and the hotel’s garden-farm. Perfect for soaking in the slightly cool breeze.

One negative: The room is too dark in the nighttime! The few lamps are the only source of illumination ---- no strong overhead bulbs ---- and they feature boxy lampshades that look cute but are opaque enough to make the lights even dimmer. Even in the daytime, the window (occupying less than two-thirds of the exterior wall) doesn’t add much illumination.

Another negative: very few outlets for charging electronics (and they’re hard to find). If you try to charge two or more mobile phones, a camera, a laptop and a tablet, you’re going to have to do some searching and managing of priorities.

Bathroom: surprisingly big and spacious (unlike the room), and lighted well enough (ditto). The tiny sink does not give you much room to place toiletries and other stuff on, so the hotel thoughtfully tacked on a glass shelf on one side of the wall. Still, a bigger sinktop surface would have been more practical. However, we had a plumbing problem with water leaking onto the floor --- not sure if it came from the bathtub (just a tub with shower) or from the toilet. But we had to put towels on the floor to try to control the flooding. Not good.

And fair warning: the bathroom floor is slightly lower than the room floor, so there is a tiny, hard-to-notice bit of a step-gap to watch out for --- we nearly had a couple of accidents tripping on the “step”, if you can call it that.

Pool: Kids will enjoy the cannon-shaped swimming pool in the expansive back gardens. There are no deep vs. shallow portions, the main pool has a uniform depth throughout (there’s a smaller kiddie pool nearby for the younger children), but there’s considerable room to play and swim about. However, we found the water a bit too cold for a windy and breezy Tagaytay afternoon. (It’d probably be better in the hotter summer months.)

Coffee shop: A bit of a downer. We found the breakfast service to be rather disorganized and messy, with the staff trying very hard to run about and keep up with all the guests. Despite their valiant efforts, the buffet tables couldn’t be kept clean, various food items could not be replenished fast enough, and you had the sight of guests waiting for food and utensils (indeed, we ended up using coffee cups to drink juice or water, since glasses were in short supply. (When finally some newly washed drinking glasses arrived, most looked stained and dirty.) I recall something similar happening at another resort hotel (Pico Sands at Pico de Loro, Nasugbu).

Buffet selections were rather limited (just 3 or 4 courses, though you could ask the staff to whip up omelettes or scrambled eggs) and food quality was (at best) mediocre. The buffet items are displayed in open containers ---- no covers or lids ---- so the rice would dry up fast. We found the a la carte dinner choices to be rather expensive and nothing to shout about ---- the pork belly we ordered was on the tough side, and the chicken nuggets appeared to be commercial frozen stuff rather than something fresh (I think the fast food outlets do a better job with nuggets).

The one good thing is that you could choose to eat your breakfast either inside the food hall (which looks a little gloomy) or outside in the verandah overlooking the pool area (much better, just keep an eye out for dive-bombing houseflies).

There was a lot of noise from a videoke dinner party in the garden during the night that we stayed here, but what can we do? People were having fun (it appeared to be a big business or community group holding a party and showcasing their homegrown singers), so we just had to roll with it. The noise was more subdued from the 4th floor.

Our stay was reasonably fun and comfortable. Maybe we need to give the Kimberly more time to ripen into a high-value budget holiday resort.

Room Tip: Rooms facing pool offer great views, but can be noisy if there's a big party in the lawn.
  • Stayed: October 2013, traveled with family
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2  Thank wingdaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded December 30, 2013

Dear wingdaddy,

Thank you for such a detailed review! We constantly strive to improve and reviews such as yours are invaluable to us.

I am happy to see you were generally satisfied with your stay. For your future return, may I recommend you book our premier room which - apart from being a larger room - has 2 double beds that will accommodate 4 people plus room for an extra bed if more needed!

Rest assured, we have taken note of the areas you mentioned for improvement with particular attention to our breakfast.

We look forward to being of service to you again in Hotel Kimberly Tagaytay.

Sincerely,

Natalie Ng

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Reviewed October 24, 2013

We've been to several hotels in Tagaytay and this one tops our list. Its nice, quiet, relaxing at the same time entertaining place! definitely be going back, my family is considering spending the holidays in this place this year, my 2 year old child was even sad leaving the place.

Stayed: October 2013, traveled with family
Thank Anthony Maren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded November 4, 2013

Dear Anthony Maren D,

Thank you for leaving this wonderful review on your stay at Hotel Kimberly Tagaytay. I am so glad to hear you enjoyed it. You can keep updated with events and promotions through our Facebook page (search "Hotel Kimberly Tagaytay"). We certainly hope to be of service to you and your family again.

Sincerely,

Natalie Ng

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Reviewed October 22, 2013

It was our 1st time to stay at Hotel Kimberly in Tagaytay. From the photos on the web, I knew that my kids would really enjoy it here. My kids used the pool, the playground, the game room and even tried to out do each other in their team building facilities! Though we we're not able to go to their petting zoo and organic farm, we still enjoyed the view from the playground :) My hubby said that he liked this hotel coz it was peaceful and clean -- it's a big plus for us that their toilets have bidet! (We stayed in bigger and expensive hotels in Tagaytay but they still have not upgraded their toilets.) We recommend this hotel and would definitely stay here again next time :)

  • Stayed: October 2013, traveled with family
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2  Thank pass_d_duchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded November 3, 2013

Dear pass_d_duchy,

Thank you for your lovely feedback on your stay at Kimberly Tagaytay. You can keep updated with events and promotions by following us on Facebook (search 'Hotel Kimberly Tagaytay'). It was a pleasure being of service to your and your family and we hope to see you all return again...with enough time to visit our animals at the farm!

Sincerely,

Natalie Ng

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Reviewed October 17, 2013

we kind of got lost when we were looking for this hotel. It's not along the national road, which is a plus factor for me to fully relax and get out of the city scene.

We went here to conduct a teambuilding event for approximately 100 pax and i can say it was a perfect choice to conduct such event here in Hotel Kimberly.

  • Stayed: November 2012, traveled on business
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1  Thank musickaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded November 3, 2013

Dear musickaren,

Thank you for leaving a review of your stay at Kimberly Tagaytay. Appreciated the feedback and will make note to ensure our booked groups are furnished with directional maps. I hope to see you return with your firends or loved ones for a vacation next time!

Sincerely,

Natalie Ng

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Reviewed October 8, 2013

this hotel is one of the better hotels in Tagaytay. Clean and Tidy rooms. CHeckin and check out was fast. The hotel staff are courteous and accomodating. Pasking is spacious and well guarded. Affordable rates for a nice hotel.

  • Stayed: November 2012, traveled with family
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1  Thank docRonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded October 11, 2013

Thank you RonChie on your feedback. Glad you liked the hotel and found it good value for the price. We look forward to serving you again in the near future.

Sincerely,

Natalie Ng

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