We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“cozy spot”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Gilgit Serena Hotel
Ranked #1 of 6 Hotels in Gilgit
Certificate of Excellence
Reviewed May 7, 2012

Uptil now I have stayed three times at this hotel & they have managed to keep up their standards. It is the only place to stay considering the local political & secretarian turmoils taking place nowadays being the safest & well equipped joint in the city. Food is very good considering the given circumstances & the staff is very friendly (actually I know many of them by now). Rooms are adequate in space & well kept. Last time I stayed with my wife & she loved it.

Room Tip: Ask for the room with the city view on the same level as the reception & avoid road travel to Gi...
See more room tips
  • Stayed: March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Zubair A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-GSH, General Manager at Gilgit Serena Hotel, responded to this reviewResponded August 11, 2015

Greetings from Gilgit Serena Hotel!
We appreciate your comments regarding your stay at Gilgit Serena Hotel. It is always a pleasure to receive positive feedback.
We shall share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotel Chain in Pakistan, the Giglit Serena Hotel continuously strives to meet your needs and expectation and always welcome your valued feedback.
We thank you once again for sharing your experience with us & we shall look forward to serving you in future as well.
With kind regards
Talat Mahmood Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (160)
Traveler rating
Traveler type
Time of year
Language

151 - 157 of 160 reviews

Reviewed November 1, 2011

We had free airport pick-up, and if wanted also drop. This year we stayd longer in the hotel than planned because there was a travel ban for foreigners to Chitral. The dry mountain air made us thirsty so we bought an electric kettle to make plenty tea and large cups for soup from instant packages.
The lobby and restaurant has been made brighter with new curtains, but the dinner buffets still have too many spicy dishes to our delicate European taste.
The rooms on the lower floor are a bit larger, but are smell of cigaret smoke. Fortunately all the general spaces in the hotel have become non-smoking areas.
The generater on the far left side of the hotel may need some additional rubbers as the hum can be heard in the rooms on that side.
I had four collegues who were first booked in town in the lower cost Rupal Inn, but after looking at their messy and un-clean rooms, they came running to the Serena.
I rate the value as 'excellent' because for what we payd for the three week stay.

Room Tip: Ask for non-smoking or luxory rooms on the east side, awy from the generator.
See more room tips
  • Stayed: October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank huys25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-GSH, General Manager at Gilgit Serena Hotel, responded to this reviewResponded August 11, 2015

Greetings from Gilgit Serena Hotel!

We appreciate your comments regarding your stay at Gilgit Serena Hotel. It is always a pleasure to receive positive feedback.

We shall share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotel Chain in Pakistan, the Giglit Serena Hotel continuously strives to meet your needs and expectation and always welcome your valued feedback. Your valued observations were also well noted for compliance.

We thank you once again for sharing your experience with us & we shall look forward to serving you in future as well.
With kind regards
Talat Mahmood Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2011

We stayed here in May 2011, on our first few nights in the Northern Areas. The hotel is in log cabin style and has superb views over the Gilgit valley to the towering peaks of the Himalaya. We booked into a deluxe room (the cheaper rooms were a bit dank and smelt of smoke) which was extremely clean, comfortable and basically like a four star room anywhere round the world. The suite had a great balcony with wonderful views, perfect for a cheeky private sundowner.

On the downside, the hotel staff weren't very knowledgeable on the local area and were a bit lazy and unhelpful.

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank RM1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-GSH, General Manager at Gilgit Serena Hotel, responded to this reviewResponded August 11, 2015

Greetings from Gilgit Serena Hotel!

We appreciate your comments regarding your stay at Gilgit Serena Hotel. It is always a pleasure to receive positive feedback.

We shall share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotel Chain in Pakistan, the Giglit Serena Hotel continuously strives to meet your needs and expectation and always welcome your valued feedback.

We thank you once again for sharing your experience with us & we shall look forward to serving you in future as well.

With kind regards
Talat Mahmood Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2011

We stayed here many years on business trips, as it is the best hotel in town and we are always warmly welcomed by the staff. All rooms and the spacious restaurant area are warm in the winter and have the spectacular view. The telephone repeater tower is new.
Rooms are small but well equipped with free coffee-tea maker and water. Because rooms are small and have thick curtains they are rapidly heated up. Warm shower is excellent. During the summer they are rapidly cool.
Business area is free when own computer with wireless is used.
Spacious general areas with comfortable sitting areas and tea service from restaurant.
Power cuts or power switches are regularly in the entire town, but having a laptop avoids data loss.
The restaurant serves great buffets for special occasions, which are frequent. The kitchen has become more hot-spicy over the years; even European food is sometimes chillied up. This is a pity because local traditional food is not hot-spicy at all.
From the junction below the hotel the mini transport can be taken down to town for little money but also taxis can be called.
Security at hotel entrance is increasing annually.

Room Tip: Avoid the rooms near the road side because of the generator
See more room tips
  • Stayed: November 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank thuys25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-GSH, General Manager at Gilgit Serena Hotel, responded to this reviewResponded August 11, 2015

Greetings from Gilgit Serena Hotel!
We appreciate your comments regarding your stay at Gilgit Serena Hotel. It is always a pleasure to receive positive feedback.
We shall share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotel Chain in Pakistan, the Giglit Serena Hotel continuously strives to meet your needs and expectation and always welcome your valued feedback.
We thank you once again for sharing your experience with us & we shall look forward to serving you in future as well.
With kind regards
Talat Mahmood Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2007

The Serena, Gilgit is reminiscent of a ski lodge, with pleasantly furnished, comfortable and warm (reverse cycle a/c units) rooms (we were there in Feb) with good service and a great outlook. However the rooms are on the small side and the bathrooms although clean and attractively lined with the local green stone are v small and in need of some updating. However there's no shortage of hot water and ample towels. (there are some recently refurbished suites which looked great but are much more expensive - Rps12-15,000 compared with Rps 6000 for a standard double)

The restaurant has magnificent views and food is good but not outstanding, although the fresh orange juice and home made jams are a nice touch. The hotel grounds too are pleasant and would be great in warmer weather.

The location is quiet and although near the barracks in the military cantonment section of town 3-4km east from the bazaar, is secure in a town which is full of armed soldiers, police and bristling with sandbagged check points and jeeps with machine guns! Despite this everyone seems v friendly and relaxed.

Compared with the Serena in Swat which charges the same price (Rps 6000-6500 per night inc b'fast and tax) it's not as good value and charges for internet access (in the b/centre, not available in the rooms). Service is generally good and friendly,

Our main problem was the erratic power supply which went on and off a dozen times an evening. The generator (v noisy so stay to the right side of the entrance) cuts in pretty quickly but it means constantly having to restart the a/c unit and could play havoc with electrical gear

  • Stayed: February 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank Intrepidtoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-GSH, General Manager at Gilgit Serena Hotel, responded to this reviewResponded August 11, 2015

Greetings from Gilgit Serena Hotel!
We appreciate your comments regarding your stay at Gilgit Serena Hotel. It is always a pleasure to receive positive feedback.
We shall share your appreciation with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotel Chain in Pakistan, the Giglit Serena Hotel continuously strives to meet your needs and expectation and always welcome your valued feedback. Your valued observations were well noted for compliance as well.
We thank you once again for sharing your experience with us & we shall look forward to serving you in future as well.
With kind regards
Talat Mahmood Khan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2017
Google Translation

  • Stayed: May 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hassanalams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sarwatmajeed, General Manager at Gilgit Serena Hotel, responded to this reviewResponded May 26, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2016
Google Translation

Room Tip: 1Fの庭に面したバルコニー付きがおすすめ
See more room tips
  • Stayed: April 2016, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank tokyokko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this reviewResponded April 29, 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Gilgit
0 mi away
Hotel One Skardu
Hotel One Skardu
#1 of 2 in Skardu
15 reviews
0 mi away
Royalton Hotel
Royalton Hotel
#1 of 11 in Rawalpindi
56 reviews
0 mi away
Swat Serena Hotel
Swat Serena Hotel
#1 of 1 in Saidu
36 reviews
Show Prices
Show Prices
Show Prices
0 mi away
Hotel Sarai Silk Route
Hotel Sarai Silk Route
#2 of 10 in Hunza
5 reviews
0 mi away
Hargisa Hut
Hargisa Hut
#1 of 19 in Skardu
44 reviews
Show Prices
Show Prices

Been to Gilgit Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gilgit Serena Hotel

Address: Brig. Sherullah Beg Road Jutial, Gilgit 15100, Pakistan
Phone Number:
Location: Pakistan > Gilgit-Baltistan > Gilgit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #1 of 6 Hotels in Gilgit
Price Range: $119 - $917 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gilgit Serena Hotel 4*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Hotels.com, Orbitz, Cheap Tickets and Booking.com so you can book your Gilgit Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing