I CANNOT agree with the hotel's tagline in its website that claims 'where satisfaction exceeds expectation'.
First of all, when I opened my room (407) I saw conspicuous cracks on the walls. The hotel seemed to made an attempt to fix it but it is not properly painted.
Second, the carpet is dirty. There is a big stain on it & I don't know when was the last time they vacuumed it. I could feel the dust on my nose and the dirt on my feet.
Third, The mirror in the bathroom is tilted. It merely stuck on the wall by masking tape. It could fall anytime and glass surely could injure people when it breaks. I complained to the front desk about it and they said they knew it and they gave me tips not to touch the mirror so it wouldn't fall (Gee, that was very helpful!).
Fourth, I found a cockroach roaming my bed!!!
Well, to make it balanced I also have to tell the positive side of the hotel. The front desk staff are polite. They are very young and inexperienced but polite. The location is OK. It's 10 minute drive from Jetty (I paid 12 ringgit for the taxi) It's near 24 hour Nasi Kandar restaurant, a Thai resto & Chinese food hawkers & a convenient store. The view from our room is quite nice, especially at night. We could see the jetty with the lamps)
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- Also Known As:
- Chariton Hotel Butterworth, Penang, Malaysia