We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Tired hotel, and facilities.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hermes Palace Hotel
Ranked #2 of 16 Hotels in Banda Aceh
Sheffield, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Tired hotel, and facilities.”
2 of 5 bubbles Reviewed February 23, 2013

Needs updating.
On the face of it at check in, it looks great, but it isn't.
Rooms are tired. Some in really good need of overhaul.
Pool area a bit grim.
Bar squashed up outside , not in a great area for ambience by the pool.
Restaurant, clean enough, , but carpet looks like a scene out of crime scene csi. More spills than plenty.
Saying that, food was good, plentiful, and staff very helpful and attentive.
Some laundry got mixed up occasionally / temporarily lost.

Room Tip: Can't help you really. Wifi also hit and miss. Allegedly the second floor smells of drains...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

179 reviews from our community

Traveler rating
    23
    58
    73
    18
    7
See reviews for
18
9
3
120
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
New York City, New York
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed February 15, 2013

Banda Aceh is a typical "one hotel" city where Hermes is the only realistc alternative for the international traveler. Its a decent hotel where you can easily spend 1-2 nights. The service is very friendly and he rooms are ok if you dont mind the funny smell. There is a small gym with quite modern equipment. Breakfast room is spacious, although the selection of food could be diversified after staying the same for several years.

Stayed February 2013, traveled on business
Helpful?
Thank Kai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indonesia
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

Travelling with kids is great in Indonesia and this hotel was no exception. Staff were helpful and kind. Our room had everything working and the bbq in the evening was great in terms of quality and price. We had the Deluxe room, which is the standard room, and it was fine in terms of comfort and quite spacious! It also had a good bath and a very clean bathroom. Nice pool and gym was reasonably good. Only drawback is that it is a little out of town and unfortunately there is some agreement with taxi drivers that it costs $10 approx to get anywhere, which is not normal practice in Indonesia, that being said, Aceh is different to other parts of Indonesia, and taxis are one example. BTW pulau weh was great! This hotel has a high rack rate but negotiate and on the weekend we got it by asking the airport rate for 650000rp or $65USD so very good value to other hotels in town which are more convenient to sights and other restaurants, but are no where in the same quality league.

Room Tip: Negotiate price especially if staying 2 nights or more
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 22, 2012

On the face, this is a nice hotel. But if you can find a room where everything works or there's no disgusting smell from the bathroom, you'll be doing well! Breakfast is passable, but the barbeques by the pool most evenings are fantastic. Fresh chicken, meat, fish and seafood with buffet of rice, pasta etc. The gym is fairly good and the air conditioning does a good job when it's turned up. Service in the restaurant is not great. Staff will be standing around chatting while you wait an half an hour for a coffee refill. When they do come, they fill one cup on the table and leave the rest! Doh!!

Room Tip: Check hot water & shower before you accept a room.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kestrel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 24, 2012

As the title says, the HPH is probably the best hotel in Aceh but dont expect international standards.

The hotel in general needs a refresh and the rooms are no exception. The bed is very firm and i suspect the pillows are bulletproof.

The hotel also houses a family KTV where alcohol is available.

The pool is nice but beware about missing tiles and very deep steps. Another note is that the pool area has a restaurant with a singer performing till 2230 daily. Some of this can be heard from rooms facing the pool, but the level of noise does not hit the offensive level.

Servicable but frequent travellers will know to wish for better

Room Tip: Stay away from 226 the view is terrible. Look for rooms slightly further from the pool lounge
See more room tips
  • Stayed September 2012, traveled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank linlaupeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed May 31, 2012

I have stayed here for a total of about six weeks over the last year, and it's definitely going downhill. The 'entertainment' every night is singing (of sorts) and tonights' karaoke was led by the General Manager it seems, very unprofessional in my opinion. If people want to do karaoke, that's fine, but not under my bedroom window when I'm trying to work/think/sleep. Wifi is very dodgy and the food is not as good as the street food in Banda Aceh. A general feeling of "can't be bothered" pervades the place.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Banda Aceh hotels

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 14, 2012

nice room, fast service, rather cheap price, but foods are either too sweet or too salty

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fitri89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Banda Aceh hotels
3.3 mi away
The Pade Hotel
The Pade Hotel
#1 of 16 in Banda Aceh
4.0 of 5 bubbles 135 reviews
1.1 mi away
Oasis Atjeh Hotel
Oasis Atjeh Hotel
#3 of 16 in Banda Aceh
3.5 of 5 bubbles 67 reviews
0.9 mi away
Grand Nanggroe Hotel
Grand Nanggroe Hotel
#11 of 16 in Banda Aceh
3.0 of 5 bubbles 41 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Hotel Grand Permata Hati
Hotel Grand Permata Hati
#7 of 16 in Banda Aceh
3.0 of 5 bubbles 10 reviews
1.8 mi away
Permatahati Hotel and Convention Center
1.2 mi away
No photo provided
88 Hotel Atjeh
#9 of 16 in Banda Aceh
3.0 of 5 bubbles 9 reviews
Show Prices
Show Prices
Show Prices

Been to Hermes Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hermes Palace Hotel

Property: Hermes Palace Hotel
Address: Jl. T. Panglima Nyak Makam, Banda Aceh, Indonesia
Location: Indonesia > Sumatra > Aceh > Banda Aceh
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Banda Aceh
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hermes Palace Hotel 3.5*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Hotels.com, Travelocity, Priceline, TripOnline SA, Orbitz, Cheap Tickets, Agoda and HotelQuickly so you can book your Hermes Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing