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Review Highlights
Good choice

We booked a Tumpak Sewu, Ijen, Bromo tour. It was all very well organized. We didn't have to worry... read more

Reviewed 1 week ago
Anna K
Well organized and a great guide

I did arrange a package well before we came to Bali. E-Mail contact was professional and I received... read more

Reviewed 1 week ago
Tobias H
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Reviewed November 13, 2023

We just completed a 3 day 2 night tour from Bali to Tumpak Sewu and Mt Bromo

It was a great trip! Our guide Dadang was so attentive, and knowledgeable he made sure we were comfortable throughout our journey.

The tour agency was also very attentive throughout the trip, it was all extremely well coordinated. Hotels chosen were clean and comfortable. We'd happily recommend them.

Thanks for a great Java experience!

Date of experience: November 2023
Thank Gabriela A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 23, 2023

Amazing and excellent service …. We have our fabulous trip in Bali…. Especially we go Nusa Peninda we get to have tour guide with professional photographer. Their photo skills love it so much. Driver are friendly and fluent in English and Bahasa Malaysia so is not hard for us to communicate with then…. Will recommend Bali Java Holidays to my friends…. Thank you ☺️

Date of experience: October 2023
Thank KIEW W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 19, 2023

Took 3 days tour service from the company and totally dissapointed with the tour service provided for Yogyakarta

Second day they started the tour very late (11am) and only provide 20mins visit for prambanan temple. After much argument they brought us back to prambanan temple the next day.
However due to this all the other tours was cut short such as the merapi tour which does not cover rumah mbah marijam or water manuver. They really spoilt our day by not purchasing the borobodur ticket earlier and we could not climb up the temple altough we are checking with the guide on daily basis on the ticket.
Their customer service is very bad. After borobodur temple visit they agreed due to their mistake they will compensate with prambanan temple ticket; however on the last day just before we leave to airport they send a revised invoice and blackmailed saying will bring in police if we dont pay the new additional amount. We have no choice other than paying as we are late to the flight. They don’t have proper communication between guide and agency and they are truly unprofessional.

Overall they are overpriCed for the service they provide. Would not recommend this

Date of experience: October 2023
Thank Tenaa72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SetiawaN A, General Manager at Bali Java Holidays, responded to this reviewResponded October 24, 2023

Dear Miss Tena,

May we clarify few things that seems to sound like A FALSE INFORMATION TO PUBLIC where the truth is not as you mentioned in the review.

1. As you requested in the message that you would like to watch the Ramayana Ballet which it starts performed at night (07:00 PM)

LET US SHOW YOU PREVIOUS MESSAGE:

[24/Sept, 07:34] T*******A R**********N :
As our flight we will reach Yogyakarta on 13 morning and leave on 16 morning. So we have almost 3 full days

[24/Sept, 07:34] T*******A R**********N :
PLACE
• Merapi
• Heha sky
• Borobudur
• Tamansari
• Gumuk pasir
• Prambhanan temple (14/10 7.30pm)

[24/Sept, 07:35] T*******A R**********N :
These are place that we would like to go. As per the prambhanan temple we would like to join the ramayana ballet on 14th night

Our tour guide has communicated to you about the pick up time on the second day. the guide has estimated the explore duration in each destinations before you visit Prambanan and continue to watch Ramayana Ballet Show at night and turns out you takes a little much time at Heha Sky View than the tour guide has estimated. The time has professionally estimated by our tour guide so you won’t have an idle time before the Ramayana Ballet Show Started.

After the negotiation as we are dealing the problem professionally and would like to you have a good time during your tour, we are taking the responsibility for your inconvenience on the 2nd day that you feel not enough time to explore Prambanan Temple, the entrance ticket for the 1st (2nd Day Tour) visit will be on us and you will not be collected in amount 750.000 IDR. We both agreed to drive you to the Prambanan Temple again on the next day as you requested (on the 3rd Day) and you did agree that you would buy the ticket by yourself for the second visit. We pay your ticket in advance and in the end you did not want to pay the ticket for the second visit to Prambanan Temple and gaslighting us that it should be our responsibility, which is we have cleared the things yesterday with the free entrance ticket on the first visit. That’s why we send you the revised invoice with the additional entrance ticket to Prambanan temple (second visit) that you have agreed before to bought it by yourself, and did not want to pay back to us in amount 750.000 IDR (for 2 people). We clarify that we a professional Tour Consultant and we would not do such a shame things as blackmailed you. Please clear your assumption!

2. About Merapi Jeep Lava Tour, we arrange the regular Merapi LavaTour without the visit to Rumah Mbah Marijan or Water Manouver for the regular tour package. Although you actually could ask to our tour guide with you in the location that you would like change the Jeep Package, we are definitely could help you with that. But until the tour finished, you did not convey anything then you suddenly brings this things up on the last day of your tour as a reason you would not to pay all the rest payment.

3. Then, about Borobudur Temple Ticket. In the morning when your tour started, our guide has offered a help to book the Temple Exploration Ticket to Borobudur Temple, and you said to our tour guide that you already have the entrance ticket and ask our guide to bought you the Prambanan ticket first (for the second visit). Everything is goes well until you all of sudden ask to our guide about the Temple Exploration Entrance Ticket to Borobudur Temple when it’s almost your visit to Borobudur (around a lunch time).

Of course, due to the temple exploration ticket is limited tickets, we could not make it since your all suddend request.

4. The Police things, since the things is getting complicated with your sudden complaint on the last day, also we both could not find the clear path of this debate, and since you were presistant not wanting to pay all the rest payment, we offer to ask the tourism police staff to mediate us. It is definitely not a blackmail.

And the last thing as your response for our offer to clear this things with the help of the tourism police, you threatening us that you will crushing our business down by writing a bad review on our page which the truth is not as you write here in the review. We think this is an inappropriate things to brings when we are trying to resolve the problem about the rest payment that you did not want to pay.

In the end, we have to say that you are playing as a victim where the truth is you are trying to take advantage of this opportunity for not paying all the rest payment of the trip which is 7,887,000 IDR (495 USD).

Thanks and regards,
Management - Bali Java Holidays

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2023

Bali Java holidays organized us 4 different tours. They reserved us very nice, comfortable and clean hotels, internal flights, as well as English speaking drivers with very comfortable and clean cars who were also mainly our guides. We started the tour in Java, where we visited Java temples (all were
fantastic) and Java mountains (Bromo Mountain and Ljen Volcano were so beautiful at the sunrise). The second tour by boat in Komodo Islands, gave us the opportunity to enjoy the so beautiful Pink Beah, the coral barriers with enourmous turtles, mantas and the amazing shoals of fish as well as sunset with flying foxes. In the third tour in Flores we enjoyed mountains and lakes as well as the astonishing blue and green stone beach. The last tour we had was in Bali (more touristic): Here we visited other different and niche temples. In a nutshell we really lived an immersive Indonesian experience living different islands, different culture and different religions. We want to give a special thank to Jasmine and a special good deserved thank to driver Benny we met in Giava, driver Putu, we met in Bali and driver Angelo we met in Flores: all so professional . We had a great and unforgettable time!

Date of experience: August 2023
Thank mpas2re
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2023

We took a 15 day tour the first two weeks of August 2023 with Bali Java Holidays, "Surrounding Java Bali Komodo Island", and it turned out to be one of our best holidays ever. We travelled with our 17 y.o. son and neither him nor us, his parents, ever got bored during the holiday.
We contacted Bali Java Holidays asking them if they would be able to organize our "dream" holiday of Indonesia, immediately afterwards Yasmin, from the office, got in touch with us, we told her we were looking for a cultural, active holiday that had to include Komodo Island and we had around two weeks to tour the country.
Yasmin sent us their proposal and all I can say is that the reality hugely surpassed our expectation.
The choice of accommodation was superb. I particularly loved our hotel in Yogyakarta, but they were all really well chosen, even the more basic one, as the guesthouse in the Sukamade Turtle beach, as it was just a short stroll from the ocean and the option of strolling along the beach during the sunset was incredible.
The activities programmed for us were all well thought and thoroughly enjoyable and to that we owe a huge thanks to Cahyo, our guide in Java. Cahyo was very friendly from the minute we met him when he collected us at the airport and very knowledgeable. He always answered all our questions with lots of information and with good doses of good humor, which made it very easy for all of us to get along. At this point I must say that Cahyo is a very good ambassador to his country! During the more physical activities like the climbing of Ijen, Cahyo set a pace that made the climbing much easier despite the effort required. He also showed us how human and how respectful of nature he is. We had a lot of fun the day we visited the Tumpak Sewu Waterfall heading down the waterfall, crossing the fast flowing streams, losing one of my flip-flops during the last crossing, climbing up the waterfall to get to the caves, getting soaking wet during the process and then miraculously finding the lost flip-flop on our way back up (tip: you are going to get very, very wet during the climbling down and up so dress accordingly, also wear footwear good for scrambling, even though many people and guides wear flip-flops, beware as you make loose them as I lost mine, I think a pair of runners/trainers would be best keeping in mind they'll get very wet).
We spent 10 days in Java which included among others visiting the Prambanan and the Borobudur temples, the Merapi Volcano, the Tumpak Sewu waterfall, hiking the Bromo and the Ijen craters, cycling around Borobudur Village and driving on a 4WD through the jungle to end up releasing baby turtles into the ocean. Then we went to Bali for 2 days where we visited the Ubud Palace and Art Market, and the Tegalalang Rice Terrace among other activities. After Bali we flew to Labuan Bajo where we started our 3D2N sailing tour where the highlight of the trip was to see the komodo dragon, which was an amazing experience. We also did some climbing, sunset rising and setting seeing and some snorkling, and even though we didn't manage to see the manta rays we did manage to see some turtles while snorkling. By the way, the food during the sailing was excellent, plentiful and really tasty.
I am very happy I trusted Baly Java Holiday to put together an itinerary customized to our requests and preferences. The itinerary they prepared for us was ideal and everything run really smoothly. They made our holiday very memorable and all I can say is that they proved to have the knowledge, the experience and the people to satisfy their customers. Best guides, great drivers and fantastic administration personnel.
(At the end of our Java part of the tour, Yasmin came to meet us in person and it was really nice to put a face to the person we communicated with from the beginning of us contacting BJH, really nice touch!)

Date of experience: August 2023
Thank Suaikesan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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