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“Will stay there again!”

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Gardenia Resort and Spa
Ranked #29 of 31 Hotels in Pontianak
Hong Kong, China
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Will stay there again!”
Reviewed October 23, 2013

We were waiting transport to go into the interior to work at a mission hospital in the jungle and had two days to spend before we could go. We chose the Gardenia Spa and Resort because their website did a good job of explaining the property. It looked like a very good value and indeed was just that.

When we got there they were ready to check us in and the very friendly and casual attitiude of the staff was great. Our room was in 2 story upscale house and it was lovely. The A/C in the upstairs bedroom worked well and we ordered room service the first night and it arrived quickly and was very tasty. The next day the staff arranged to take us in the hotel car to the Monument of the Equator and stayed with us as we explored that little gem. We stopped at a grocery store on the way back to reprovision for the next 10 days we would spend in the jungle.

We enjoyed the buffet breakfast and one of the managers, Rafael took fine care of us. We really appreciated the extra efforts he made to ensure our stay was special. He is a star among hte staff there and is very committed to the task of taking care of the guests. Well done!!! We will definitely stay there again and look forward to seeing Rafael and the staff again.

Room Tip: Call the front desk directly to see if they are having any promotions.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rfbritton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
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    8
    5
    6
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2013 via mobile

TO ALL TRIP ADVISOR FANS " DO NOT STAY AT THIS HOTEL AT ALL"
1. Poor location far from town (go to town you must spend addtional money for 100.000 rupiah
2. Room service only until 23:00
3. No internet at room
4. Very emosional employe

Stayed October 2013, traveled on business
Helpful?
2 Thank Tetdy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Level 5 Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 21, 2013

I booked this four star hotels with a group of 11 person that just coming out from the forest and we think that a place called Gardenia Resort and Spa will relieve our tired body. But turns out that the Spa only have 3 therapist in maximum for each shift and the pool closed by 7pm.

the pool turns out to be a kids playground with poorly designed mascots, but still if you lower your expectation, it's still good to swim there.

Well if you come to this place and not looking for a comfortable massage or night swimming then it might be an ok place.

The breakfast was an ok, but they have chicken pet just next to the restaurant and sometimes the chicken jump onto the table and might have your breakfast if you're not guard it good.

But the staff was nice, helpful and responsive.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 9, 2013

I did not realize that Pontianak has such a beautiful resort. Love the setting, the grounds and the staff. Free access to Taman Fantasia Kalbar themed park next to the resort is also adding the value. The spa is also a highlight. The location is very convenient as only 5 minutes drive from the airport. They also provide us with free return airport transfers. If I ever come to Pontianak again, I will definitely stay at Gardenia Resort and Spa.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank saraswatiindah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia440, General Manager at Gardenia Resort and Spa, responded to this review, August 15, 2013
Dear Saras,
Thank you for sharing your experience on TripAdvisor and we love that you had an amazing stay with us. Our staff will be most happy to hear of your compliments.

We look forward to welcoming you again the next time you return to Pontianak.

Yours Sincerely,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

I stayed one night at the Gardenia Resort whilst on my way to Tanjung Puting in Kalimantan. Im so glad I did as it was an absolutely lovely stay. The staff were so friendly, and accommodating..I felt really welcome. The food was great, the massage was amazing, the room was lovely and the grounds were beautiful. They even dropped me off at the airport for free. Highly recommend this place to anyone travelling to Pontianak.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia440, General Manager at Gardenia Resort and Spa, responded to this review, August 5, 2013
Dear Heidi,
Thank you for choosing to stay with us while you were on your way to Tanjung Puting and for taking the time to write this encouraging note.

All staff and I are so thrilled by your compliments of the service you received during your stay and will certainly share with them as well.

We look forward to another opportunity of welcoming you back.

Yours Sincerely,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2013

I visited relatives in Pontianak with my family and have just realized that the city has beautiful resort. Only minutes away from the airport, this resort has unique villa design and beautiful garden. The location is a bit far from the crowded of city center and malls. So if you're looking for city center, don't stay at this resort. However, my children love it, as there is theme park next to it while I can enjoy the spa treatment in the resort.
Staff are friendly including the general manager, but most of the staff still need to improve their speed of service.

Room Tip: Take the Terrace Suite if you're travelling with children
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, General Manager at Gardenia Resort and Spa, responded to this review, July 22, 2013
Dear Marissa,
Thank you for choosing to stay with us and sharing this review of your recent stay here on TripAdvisor!

I do appreciate your feedback, so thank you for addressing your concern on the speed of service. Your feedback will be shared with our staff, to ensure that we continue to offer highest possible level of service to our guests.

Myself and team are most happy to hear of your compliments and we look forward to welcoming you back during your next visit to Pontianak.

Yours Sincerely,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 10, 2013

This hotel is a relaxing oasis located within minutes of the airport. You are surrounded by tropical flora and the sounds of the rainforest. Where this place also really shined was the customer service. My power adapter was not working well and the main clerk went well out of his way to ensure I had a functioning one before I traveled to Sukadana (where I was unsure if there would be one available). In the end, he ended up giving me his personal adapter!
Other than that, the rooms were very large and the breakfast buffet had more than enough options of classic Indonesian cuisines. There were 4 options of freshly squeezed tropical fruit juices and an omelet bar. Highly recommend and would stay here again.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shaun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia440, General Manager at Gardenia Resort and Spa, responded to this review, July 18, 2013
Dear Shaun,
Thank you for a complimentary review of your recent visit on TripAdvisor.

I wish that you could have stayed longer with us! I am glad that you had experienced the personalized service from our staff, again thank you for having taken the time to highlight them.

I look forward to welcoming you back to Gardenia Resort and Spa on your return visit to Pontianak.

Yours Sincerely,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gardenia Resort and Spa

Property: Gardenia Resort and Spa
Address: Jln. Ahmad Yani | Borneo, Pontianak 78121, Indonesia
Location: Indonesia > Kalimantan > West Kalimantan > Pontianak
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 31 Hotels in Pontianak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gardenia Resort and Spa 4*
Number of rooms: 47
Official Description (provided by the hotel):
A four star private villa with an elegant and traditional feel-on wooden stilts just like an authentic Kalimantan House, complete with a raised walkaway – awaits you with serene atmosphere and gorgeous views of the surrounding gardens. Located close to heart of Pontianak, Gardenia Resort and Spa is the only true resort feel in the city of Equator Land. It is only 5 minutes by car from Supadio Airport at Jalan Ahmad Yani II, Pontianak Kalimantan Barat and 15 minutes from the city center.Gardenia Resort and Spa has 47 Suite Villas ranging from Premier, Terrace Suite, Family Suite and Gardenia Suite Villas. Each Villas is design as outfitted with traditional decoration and has beautiful panoramic views.Gardenia Resort and Spa stands on 4.3 hectares of land. You will find the accommodation peaceful and spacious with an architectural style that blends the traditional with contemporary.Resort can provide assistance and will work with licensed travel agents or bonafide tour operators in arranging tours to experience unique culture and nature expedition into the hearth of Borneo ... more   less 
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