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“Calm oasis in a chaotic city.”

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Gardenia Resort and Spa
Ranked #29 of 31 Hotels in Pontianak
United Kingdom
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Calm oasis in a chaotic city.”
Reviewed December 17, 2012

We stayed in Gardenia resort for 3 nights,& overall it was very good,the room was clean,tidy & air conditioned,which is an absolute must in Pontianak,it is so hot & humid.We were lucky enough to go when there were free upgrades to a better room.
As a previous guest has stated,the breakfast is pretty basic,maybe it should be looked into,but it did serve a purpose,we used room service once,& again,no problems at all.
The restaurant itself serves a decent ammount of dishes to keep most people happy,we stayed over a weekend,& tried the friday night 'sushi' night & the BBQ on the saturday night,both which were very good,& reasonably priced.It is about a 20-30 minute taxi to the city centre,& the food at the resort was obviously more expensive than in the city,but we thought it was worth staying there & to be honest,pontianak does not look very welcoming at night!.
The resort itself was a nice place for a quiet few days away,lush greenery,wooden walkways raised off the ground,spa treatments available,& the restaurant open nearly all day,& you are far enough away from a main road,so it is very quiet.
There is also a theme park next to resort which you are allowed to enter free of charge if you are staying there,I use the term 'theme park' lightly,it is for children really,& from my western point of view,it looked very strange.
Many thanks to the staff at Gardenia who were all helpful,especially to Dewi in the restaurant & Emma on reception,both who helped to sort afew things out for us.
I dont see a reason why I will go back to pontianak,but if I did have to,then I would definately stay at the resort again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulm696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, General Manager at Gardenia Resort and Spa, responded to this review, December 18, 2012
Dear Paul,
Thank you very much for staying with us on your recent trip to Pontianak and we are so happy to hear that you enjoyed your time with us so much!

It is also a pleasure to read that our room and dining offer, Sushi & Teppanyaki Night and BBQ Night, more than met your expectations. On the other note your constructive feedback on the breakfast is very important to us and helps us to improve.

We are very pleased to learn that you enjoyed the service which was "beyond your expectations" from Dewi and Emma. We will certainly share your comments with them and for certain they will feel happy that they made your stay memorable.

We will be more than happy to welcome you back to our resort if you do plan to return to Pontianak.

Best regards,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • Indonesian first
  • Any
English first
La Crosse, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 1, 2012

I've stayed at the Gardenia multiple times, and each time was wonderful. It feels like a luxury hotel, and the staff is incredibly helpful!! Not only were they helpful with attending to my comfort while at the resort, they also were instrumental in helping me achieve my business purposes while in Pontianak...supplying a van and driver for the entire day at an incredible price, as well as connecting me with a woman who wasn't even an employee of the resort who helped me navigate the intense early morning markets of Pontianak. My trip to Pontianak would not have been successful without the support of the Gardenia Resort and Spa!

Besides the incredible staff and comfortable rooms, the restaurant was also very impressive! The massages were great, and reasonably priced. Plus the whole layout of the resort was just beautifully done...luscious plants lining the suspended walkways that lead between the individual cabins and rooms. Also, the complimentary airport pick up and drop off was a wonderful service. After an exhausting flight there is nothing quite as nice as someone waiting at the airport to pick you up and bring you to your hotel.

I can't wait to come back again one day...hopefully sooner rather than later!!

Room Tip: I would definitely pay the upgrade to the individual cabin rooms. The bathrooms are larger, and it...
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia440, General Manager at Gardenia Resort and Spa, responded to this review, November 5, 2012
Dear Mark,
It was a real pleasure having the opportunity to meet you during your recent stay at Gardenia Resort and Spa and I was delighted to read how much you enjoyed your visit.

It seems numerous staff members helped to create some long lasting memories for you to take back home. I will surely share your kind words with the rest of the staff here in the resort.

When your plan brings you back to Pontianak, please do let me know so we can ensure another wonderful time for you to share.

Yours sincerely,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 20, 2012

It was my 1st time entering Kalimantan and we decided to stay in this hotel resort. Surprisingly it was a very nice place, full of green and relaxing environment. Even we stayed here for just 2 nights but believe me, it was a very good experience. The staffs were so friendly and helpful.

Breakfast may not be exactly exciting, and I think the management should look into this for improvement. But the BBQ was simply awesome!

I'm planning a next trip to Pontianak, and I will definitely choose this resort again to stay.

  • Stayed September 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank audioserv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, General Manager at Gardenia Resort and Spa, responded to this review, September 24, 2012
Dear Valued Guest,
Thank you for your comments following your recent stay at Gardenia Resort and Spa, Pontianak.

We very much appreciate that you take the time to share with us your valuable and constructive feedbacks. Please allow us to apologize for the inconveniences that you experienced with the quality and selection of the breakfast served in our restaurant. Rest assured that those have been discussed with the relevant department managers.

Your comments will certainly be a great recognition to our resort and future reference to other guests.

We look forward to welcoming you back to Gardenia Resort and Spa in the very near future.

Best regards,
Ida Bagus Gede Suambara
General Manager
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
hp.+62 813 101 56293
suambara@gardeniaresortandspa.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 12, 2012

Having read and heard great things of Gardenia Resort and Spa (their guests wrote unbiased reviews), we booked through agoda.com and stayed there. We were looking for a nice place to stay. What a gorgeous place, the design of the lobby and the resort very inviting and looks out into the green and the people were so welcoming.
We had a villa(Terrace Suite) overlooking the gardens and the room is very authentic and clean, large in size and probably largest in town. The bathroom was clean, the bed was comfy and the sheets crisp. Check in and checkout processes were flawless.
The food and the regular event (BBQ blew us away with so many delicious choices to grill) were highlights for us and made our stay particularly enjoyable. The prices are very reasonable in comparison to a lot of hotels in Pontianak, and the spa was really a treat. No need to worry about mosquitoes as they fog the grounds weekly and are not as much of a problem as elsewhere- they are on top of that.
Our overall stay at Gardenia Resort and Spa was really something I will never forget and it is well worth the experience. We plan on staying at this resort again :)

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lazuhardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, Owner at Gardenia Resort and Spa, responded to this review, August 28, 2012
Dear Guest,

We would like to thank you for taking the time to complete the review of your recent stay at our resort.

We very much appreciate your positive comments related to service provided to you during your stay.

We will also pass all your positive feedback to respective team members.

Again thank you for your feedback and we are looking forward to welcome you back to Gardenia Resort and Spa.

Warm Regards,
Rudy Gondokusumo
Owner Representative
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SF
Level Contributor
254 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed July 10, 2012

We were forced to spend a night in Pontianak en route to Camp Leakey and this resort seemed like a good place to stay.
Rooms: The rooms were very basic. They had AC and it worked well. However, the sheets had stains on them and the toilet was disgustingly dirty. We had to go back to the reception and ask that they change our room but they promised to clean the toilet immediately. The rooms are generally large.
Service: It is quite poor at best. English speaking staff are very limited. We needed to change money, the front reception did not want to change it so we asked about being driven to a money changer. They wanted to charge us money for this, so we went instead to the airport where there was an illegal money changer who gave us a lower rate. The staff at the restaurant were polite but spoke very limited english making ordering food very difficult. At check out the next morning, there was confusion about the bill. We had to ask three times to get help with our bags. The checkout that should have taken 10 minutes took close to 25 minutes.
Activities. The water park and rides are great for the kids. They are more for little kids but in the heat of Pontianak it was welcome releif.
Food: Ok, typical food produced in a large kitchen.
Overall an OK place to stay for the night.

  • Stayed June 2012, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, Owner at Gardenia Resort and Spa, responded to this review, August 28, 2012
Dear Sir,

We appreciate your sharing your review and concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Rudy Gondokusumo
Owner Representative
Gardenia Resort and Spa Pontianak
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heerlen
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 22, 2012

I have been already several times at Gardenia on my way to the interior or back. The rooms are fine, the suites excellent, the staff very friendly and also the management, all very helpful.
The atmosphere is relaxing, there is oppurtunity for a spa treatment, they have a big swimmingpool next door.
I hope to be their guyest many times more in the future !

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, General Manager at Gardenia Resort and Spa, responded to this review, August 28, 2012
Dear Guest,

We would like to thank you for taking the time to complete the review of your recent stay at our resort.

We very much appreciate your positive comments related to service provided to you during your stay.

We will also pass all your positive feedback to respective team members.

Again thank you for your feedback and we are looking forward to welcome you back to Gardenia Resort and Spa.

Warm Regards,
Rudy Gondokusumo
Owner Representative
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 11, 2012

I stayed here for one night (it's about 5 minutes from the airport), getting in early from Kuching and flying to Pangkalan Bun the next day. The accommodation was very nice and would be good for a romantic getaway. Suambara was very helpful in e-mailing beforehand (I needed some extra time to buy a ticket at the airport) and met me in person when I arrived.

The spa was very nice and a good value for the money!

(fyi- The pool and Amusement Park are closed on Mondays)

I would definitely stay here again.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Z_M_Mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardenia Resort... P, Owner at Gardenia Resort and Spa, responded to this review, August 28, 2012
Dear Guest,

We would like to thank you for taking the time to complete the review of your recent stay at our resort.

We very much appreciate your positive comments related to service provided to you during your stay.

We will also pass all your positive feedback to respective team members.

Again thank you for your feedback and we are looking forward to welcome you back to Gardenia Resort and Spa.

Warm Regards,
Rudy Gondokusumo
Owner Representative
Gardenia Resort and Spa
Jl. Jendral Ahmad Yani II/Arteri Supadio
Pontianak 78391
Indonesia
t. +62 561 672 6446
f. +62 561 672 6436
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gardenia Resort and Spa

Property: Gardenia Resort and Spa
Address: Jln. Ahmad Yani | Borneo, Pontianak 78121, Indonesia
Location: Indonesia > Kalimantan > West Kalimantan > Pontianak
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 31 Hotels in Pontianak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gardenia Resort and Spa 4*
Number of rooms: 47
Official Description (provided by the hotel):
A four star private villa with an elegant and traditional feel-on wooden stilts just like an authentic Kalimantan House, complete with a raised walkaway – awaits you with serene atmosphere and gorgeous views of the surrounding gardens. Located close to heart of Pontianak, Gardenia Resort and Spa is the only true resort feel in the city of Equator Land. It is only 5 minutes by car from Supadio Airport at Jalan Ahmad Yani II, Pontianak Kalimantan Barat and 15 minutes from the city center.Gardenia Resort and Spa has 47 Suite Villas ranging from Premier, Terrace Suite, Family Suite and Gardenia Suite Villas. Each Villas is design as outfitted with traditional decoration and has beautiful panoramic views.Gardenia Resort and Spa stands on 4.3 hectares of land. You will find the accommodation peaceful and spacious with an architectural style that blends the traditional with contemporary.Resort can provide assistance and will work with licensed travel agents or bonafide tour operators in arranging tours to experience unique culture and nature expedition into the hearth of Borneo ... more   less 
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