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“Comfortable hotel”
Review of Novotel Balikpapan

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Novotel Balikpapan
Ranked #8 of 37 Hotels in Balikpapan
Reviewed November 25, 2013

We stayed 3 days 2 nights in this hotel after moving from 2 other hotels in Balikpapan. We should have come straight to this hotel but because of some negative reviews in this blog, I decided to try 2 others. But finally we gave it a try. We, a family with a teenage son never regret checking in to this hotel. The moment we reached the hotel, we found that the security was tight (which is very good), the treatment given to guests were superb. The lobby is spacious and of high standard. The counter staff was very pleasant, friendly and helpful. When we enter the room, it was spacious and big enough for three of us. The king size bed was big enough for 3 of us. We had a good and comfortable stay in this hotel. Even though Balikpapan did not offer us much attractions and places to go where we felt much regret to have stayed 6 days in Balikpapan. But Novotel has made our trip memorable by giving us a satisfying stay with facilities like gym and swimming pool. Even though it is only 4 star but the treatment given was 5 star. We also found the hotel to be in strategic location for good and quality food. We just need to walk down to Ocean's Restaurant, Rumah Makan Orient and Holland Bakery to enjoy our food, seafood, buns, cakes and lemper (rice with rendang chicken) in Holland Bakery.

  • Stayed: November 2013, traveled with family
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1  Thank DorothyCheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 - 244 of 499 reviews

Reviewed November 8, 2013

Stayed for 3 nights Perfect location, Great room, friendly staff. Strategic location where it is located near the main street, Jln Sudirman. in front of the hotel, you can find 'taman bekapai' a city park. The room is clean and food is ok. Mall is within walking distance....Nothing bad to say

  • Stayed: October 2013, traveled as a couple
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1  Thank bad2benk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Stayed in room 809 with view of residential housing. Room was spacious, bed was comfortable. Bathroom was simple but nice. Everything else was working fine except international channels on the TV like BBC, CNN, Fox News etc. were blurry. Engineering staff came, tried to fix but didn't work. I came back at night asking the Front desk if it was fixed. They called engineering and they asked me to check. It was NOT working till I checked out next day and nobody told me why. Also, the hotel's electricity went off at least twice during my 1 night stay.

Room Tip: Room with ocean view would be perfect.
  • Stayed: November 2013, traveled on business
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Thank Henoch330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

To be ranked a 4 star is a bit overkill. I have stayed there 4 times only because it is the only so-call Western hotel in the city. Every time I stay there there is something wrong with my room from broken showers, to non-working safes, to rooms that are not clean to a 4 star standard. The wi-fi is terrible and only works best on the hi floors. They delivered the wrong laundry to my room and you have to call they to get it deliver most of the time. It there was another Western hotel I would stay there instead of the Novotel.

  • Stayed: September 2013, traveled on business
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1  Thank cdr11357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed here on business, poor initial impression with pool closed and slow check in but upside from there. Walk down to the seafront across the road for excellent seafood with chilli etc. rooms good, wifi good and breakfast was far better than I was expecting, even the espresso was ok.

Stayed: September 2013, traveled on business
1  Thank HaweaBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

stayed in one of their suite room.
the room is quite spacious, especially the bathroom.
very comfortable bed and pillow. to bad that i only enjoy the room from late at night to early in the morning.
staf is very helpful.
breakfast menu is nice but not special.

it might good if they add more staff during breakfast though, i wait for aroun 10 minutes to have my empty dishes cleaned up.

  • Stayed: September 2013, traveled on business
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Thank Jhon_Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013 via mobile

Good hotel ! Strategic location ! Many variety of food and many promotional nights ! Swimming pool is nice though the staff around the pool could be improved ... Really have to catch a waiters attention to get served here ...

  • Stayed: January 2013
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Thank PKTVI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Balikpapan

Address: Jln. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Location: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Balikpapan
#6 Luxury Hotel in Balikpapan
Price Range: $39 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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