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“Novotel Balikpapan September - November 2012” 4 of 5 bubbles
Review of Novotel Balikpapan

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Novotel Balikpapan
Ranked #7 of 35 Hotels in Balikpapan
Hampshire, UK
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Novotel Balikpapan September - November 2012”
4 of 5 bubbles Reviewed January 23, 2013

Room was okay but as previously reviewed it's sterile and functional but it was cleaned well during my ten weeks there. However there was insufficient hanging area for clothes for my extended stay. Room air conditioning had no temperature control and was either full on freezing or had to be turned off. The hotel laundry managed to ruin some of my clothes during the stay but that's pretty much the norm for Indonesia. Next time I'm taking travel wash and doing my own!
The staff were very friendly and helpful. Service was good but the prices erred on expensive. Food was very good and the breakfast much better than at many other Indonesian hotels I've stayed at. It's a business hotel and not really for families, although it did cater for several weddings during my stay there. The pool was nothing special but the gym facilities were good. Very handy location for going down town and there were plenty of taxis on hand outside should you need one. Overall, recommended.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BobMHampshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, January 26, 2013
Dear Mr. Bob,

Thank you for staying with Novotel Balikpapan and we are really sorry for inconvenience laundry handling in here. we promise to you it won't happen again on your next visit as we will taking care of you more better than your previous stay.


Sincerely,


Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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464 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
indonesia
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed January 12, 2013

I used to stay here for company business only. The superior room is large enough with big TV screen, the suite is even much larger completed with kitchen, living room additional TV. They cleaned it everyday. The best thing about this hotel that the location is quite in middle of town, near the popular resto called “ocean” and malls, so you can easily walked a bit to go to main area. Near the hotel there are some traditional warung that only open in the night around the little park and you can try some traditional food. The hotel itself has good fitness centre and nice swimming pool, but stay away from weekend because many children and family used the pool. There is also Martha Tilaar saloon in this hotel, nice facial and sometimes they have promotion. The breakfast is big and good variety but the food taste on the menu are not really impressive. The services are excellent , they are very friendly and the order is fast. I enjoy staying here.. I think this is one of the best hotel in Balikpapan.

Room Tip: Try the suite and view of the city and ocean.
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BrowniesManis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, January 14, 2013
Dear Valued guest,

Thank you for staying at Novotel Balikpapan and also for your kind pleasant reccomendation at your comment.

we will share it with our lovely team and encourage them to do more better in the future and can't wait to welcoming you back here again for your next stay


sincerely,


Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed December 24, 2012

Boasting views over rusting Kampung roofs, and a grudging view of the sea not enhanced by air conditioning vents, this is a functional hotel utterly lacking in character. Fine for a business trip, with comfortable rooms, it does the job but fails to please. Tacky Xmas entertainment during our second visit in a week at either end of a sightseeing trip did nothing to improve the vast reception. Being hassled twice to settle our breakfast bill within 15 minutes of returning to the room on one occasion then taking the same time to check out next time due to the breakfast not having been added to our account did not inspire confidence in efficiency or understanding of customer care. Too many light switches, not enough sockets in the room. Average at best, comparable to no more than three star in the UK, reasonable value.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ianfinchtgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, January 3, 2013
Dear Ian

Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies that our service did not reflecting a costumer care.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us such another socket installed in the room and efficient service

We appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 19, 2012 via mobile

Eventhough i only stayed there for 1night, it was extremely a good stayed for me. I went to balikpapan lastweek for a business trip,and got their deluxe room. The extra king bed, the see through bathroom, and a complete channel of tv made my day! Their breakfast is super delish! You should try their salad,bacon and everything else. Their lunch menu also really yummi. They have these awesomeness of cooking dishes. Try their wasabi mayo with the sushi, the roast chicken and dimsum with the sauce, the apple fritter, and their super yum vanilla ice cream!

They have these beautiful pool with beach view, and also a quite big children playgroud at the lobby. Nicey!
Because i came on december, so they decorate their lobby with the christmas tree and stage.

Great!

Stayed December 2012, traveled on business
Helpful?
3 Thank Sillyshape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, January 3, 2013
Dear Sillyshape,

Thank you for your great feedback and we are looking forward to welcome you back here for your next visit.

Best Wishes,


Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed December 10, 2012

It is awarded 5* by local regulatory. Nice swimming pool. Wifi is only available in the lobby and not in the room. The door of the room is not equipped with a door closure (so make sure you ensure your door is locked when you exit)..at least my room 510 is not installed with one. I had been very dubious whether the guest room door is actually fire proof (because it is too light)...i tried to inquire at the front desk but didn't get a satisfy answer. So make sure you understand escape route.

Room Tip: Floor 8 is better
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  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, December 11, 2012
Dear Mr. Jack,

Thank you for staying at Novotel Balikapapan and sharing your positive feedback to us. at the moment we are installing Wifi Connection for all Rooms in Novotel floor by floor and will be ready to use before end of this month.

we are very sorry not giving you the satisfied answer regarding room's door but I'll make sure to you it is the best standard in town for security issue and we are looking forward to your next visit as we hope will be more pleasant.


Sincerely


Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connah's Quay, United Kingdom
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 1, 2012

Had the very great pleasure of staying here on business to bring our hard working pilots home after being based here for the last 3 months. Rooms fabulous! Staff amazing! Everything perfect! Hope,very much to return. X

Room Tip: Stay on the 8th or 9th floors. Executive rooms with access to exec lounge. Luxurious!
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  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tfgj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review, December 2, 2012
Dear TFGJ

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Balikpapan

Property: Novotel Balikpapan
Address: Jln. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Location: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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