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“A Great Choice for the Business Traveller; Great Staff”
Review of Novotel Balikpapan

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Novotel Balikpapan
Ranked #7 of 37 Hotels in Balikpapan
Reviewed October 25, 2012

Stayed here for one night in Oct, 2012. It was a perfectly good place. The room was very slightly run down but had all the amenities I needed. The bed was comfortable. There were light blocking curtains. There was no wifi but there was an ethernet cable to connect to, so no problem. The staff brought up an electrical adapter for me quite quickly and refused a tip! The gym was great- I was able to have an excellent workout on bike and treadmill. Even though I didn't use it, the pool looked good (slightly curved so not ideal for swimming laps but very useable). I thought the breakfast buffet was also quite good, with many options for all palettes.
The hotel is about a five minute walk from a mall that has restaurants and two supermarkets.
The facet that stands out to me from this hotel was the outstanding service provided by all the staff that I interacted with. I would gladly return.
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  • Stayed: October 2012, traveled on business
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2  Thank supakorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOBISBALIKPAPAN, Manager at Novotel Balikpapan, responded to this reviewResponded October 28, 2012

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warmest Regards,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 - 292 of 504 reviews

Reviewed September 27, 2012

Stayed here for one night in September 2012. The Hotel is very centrally located. Staff were pleasant and knowledgable. Doorman stands around 2ft tall and is adorable and unique!

Room was spacious and well maintained. Bathroom was adequate and other than lacking some water pressure had no other issues. Just don't try and have a bath in a hurry.

I used the gym twice and it had a lovely view. Unfortunately some of the equipment as in a poor state. New equipment by the looks of it but all missing straps on pedals etc. Very annoying. Handles were sticky etc.

Bar was very nice and breakfast had a good variety including non-halal pork bacon. :) Unusual in Indonesia.

Overall a very pleasant stay and I would stay there again.

Room Tip: My room looked over the pool and out to the sea. Lovely! 18th Floor and no noise.
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  • Stayed: September 2012, traveled on business
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3  Thank Coco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NOBISBALIKPAPAN, Manager at Novotel Balikpapan, responded to this reviewResponded September 29, 2012

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Warmest Regards,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2012

Great hotel, good location in the middle of town if you need to go shopping, very clean and friendly staff.
The lobby restaurant has pretty good food, I have not tried the buffet, but the ala carte is pretty good.
The other restaurants in the hotel seem to have a buffet theme every now and then but i have not tried it.
The rooms are very spacious and have all the necessities like internet and a mini bar.

  • Stayed: August 2012, traveled solo
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1  Thank cpjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

I was stay in Novotel Balikpapan for 1 night with my son. Everything was really great for the check in, it is fast and the staff was really friendly and helpfull with the nice smile. The rooms is clean and comfortable, I realy like it. The location of the hotel in the city centre and have a nice pool which has nice view for the city.

  • Stayed: August 2012, traveled with family
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1  Thank anita_aspiyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

the first time i stayed in Novotel Balikpapan was around 2 years ago, it was a pleasant experience.
And this July i stayed there for a night on a business trip. The service is amazing, even though i asked for non smoking room upon arrival at the hotel and almost midnight, they managed to upgrade my room. The room is well maintained with Novotel standard, with cable TV, and wifi.
Unfortunately major area of the hotel, eg. lobby, restaurant are under construction. Therefore, they relocated the breakfast location to smaller restaurant upstairs. I preferred the original restaurant location on the 1st floor. The variety of breakfast menu is quite limited, maybe because it was a fasting month.

  • Stayed: July 2012, traveled on business
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1  Thank lydie8383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2012

This hotel is fairly new I think has just been open for about 4 years and has nice modern rooms, good furniture and nice bathrooms. The hotel overlooks the ocean and city and has really nice views. The pool area is really nice and again overlooks the ocean. There is a buffet breakfast and dinner available every night. The hotel is also in a great location in the centre of the city and has a Mathar Tillar spa within the hotel offering a wide range of services at reasonable prices. Renovations are currently underway in th elobby but I think it will re-open about mid August.

  • Stayed: August 2012, traveled as a couple
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1  Thank SusanneIndonesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012

  • Stayed: July 2012, traveled on business
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2  Thank Planettoys
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Balikpapan

Address: Jln. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Location: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Balikpapan
#5 Luxury Hotel in Balikpapan
Price Range: $37 - $62 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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