Together with my wife i stayed for 3 nights at this hotel. As mentioned on the Website and in the booking machines there should be Wifi Internet in all the rooms. As we checked inn we specially ask that we need a room with Internet because we where on a business trip. After we get our room there was a signal but we can not connect to the Internet. We called to the lobby and the answer was sorry but the IT technician is already home we will check in the morning. Ok, we agree and at 8 in the morning we called again to reception. 5 minutes was the answer. after 3 hour's the answer was still 5 minutes sir. because we work as managing couple in a resort we really need the Internet so after we make a bit of terror we have to change the room. In the new room the Internet was working but only a couple of hours and the get broken again. Oh sorry Sir 5 minutes......hour's later still no Internet so we decide to check out and wants the money back for the nights we pay already. Then the staff turn to be unfriendly and after a bit of terror we have to change the room again. In this room the Internet was working as long as we stay. When we check out nobody say sorry or something.
So we stay 3 nights and sleep in 3 different rooms. At least the rooms are quite clean. Small but ok.
In the entrance there is written with big letters "15 minutes satisfaction guarantee" and in room Wifi all the time. Maybe IBIS should change to 15 days satisfaction guarantee and in room Wifi sometimes.
Actually we stayed at IBIS because we need a good quality hotel for guests coming to our Island. Before we always booked our guests to Grand Senyiur and there was never any complains. After what we see in IBIS we will book our customers again in Grand Senyiur or in the Novotel just next door. But for sure we will not recommend the IBIS.
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