I had to ask three people during my trip from the arrival hall to the airport reception: There are no sign telling you how to go to the hotel from the airport. This a bad.
I found out that no all staff is capable to speak English. Management, assign other positions to these people.
Bring your own knife when you take your breakfast as only a spoon and fork is served. The management has to do their homework again: it is eying Indonesian clientele. Don't expect other cheese then the well known Kraft processed cheese in plastic wrapping.
In the period I used two rooms and in both of them I faced a broken toilet roll holder in the bathroom.
Have to bow to the internet connection which is fast and reliable.More