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59 - 64 of 409 reviews
Reviewed February 19, 2017

The hotel is nice, great location being attached to the shopping centre. The breakfast buffet was good quality. The staff spoke a reasonable amount of English to get you through the basics. It's close enough to the airport, but not too close that you get airport noise.

We got the room at a discounted rate, it wouldn't be worth the full rate (would be comparable to western rates), and the room air conditioning is loud if you are used to a quite room.

The airport shuttle is free in one direction only. Having said that, it was very good.

Date of stay: February 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank mekros
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded February 21, 2017

Dear mekros,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We have noted of your review relating about the air conditioner sound, we apologize for the service deficiencies. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services. Once again thank you so much and we do hope to be able to welcome you back to Grand Jatra Hotel Balikpapan soon.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2017

In essence the hotel was setting up for a conference of some sort and incessant hammering occurred till 1am and then started again in earnest at 4am. Simply unacceptable as a hotel is for sleeping after all is said and done.

Date of stay: February 2017
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank medici161
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded February 23, 2017

Dear medici161,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We do apologize that your experience was less than perfect. Your comment is really important to help us improve our service and product offerings to our guests. It has been shared to our respective Departments.

Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2017

I requested airport pick up and they provide with IDR 100,000 charge. Check in went smoothly, good hospitality and service including bell boy service. Spacious and comfy bedroom, clean bathroom. Breakfast buffet was great at Bellagio restaurant, love the ambience including traditional music performance.

Date of stay: January 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tiket.com
Thank deargadis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded January 26, 2017

Dear Nur R,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2017

Location is good, connect to mall, close to many restaurants. But, now let see the quality :
1. Towels : the color is not white anymore, close to brown and not smooth, not fit for sensitive skin
2. In-room exhaust fan : Some of rooms lost the exhaust fan, make the smell badly
3. This hotel sell Superior Room with no double bed option. Please be careful once you order thru online because the seller will say twin bed or double as a choice. The price of upgrade to Deluxe will be about USD 50-60/night. No choice and no sorry or compensation from hotel to downgrade you to Standard ones. Please be careful of sales trap !

Room tip: This hotel sell Superior Room with no double bed option. Please be careful of sales trap !
Date of stay: January 2017
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
2  Thank pulunaga
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded January 15, 2017

Dear pulu n,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
We have noted of your feedback regarding towel, exhaust fan in room and also room type choice, we apologize for the unsatisfactory facilities and services. For your information, we have share your comment to the related department and we are seriously working on your comment so hopefully it wouldn’t happen again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2016

I stayed in Jatra Hotel for two days business visit in Balikpapan. The hotel was in a good location, about 15 minutes drive from Sepinggan Airport. From here to downtown area takes about 15-30 minutes depending on traffic. The good thing about its location is the integrated shopping mall BSB (Balikpapan Super Block). This mall provides a moderately complete relaxation facilities. There is a cozy food court, Pizza Hut, JCo, and ehmm... Starbucks. On the top floor they have 21 Cineplex also. The hotel itself is modern, art deco, efficient and clean. I had no trouble sleeping, and the recepsionist and bell boys were attentive. It has a comfortable lounge and meeting rooms where you can continue your business meeting after office hours. Great location. Comfortable.

Room tip: I stayed at 7th floor and I had quiet, comfortable sleeps.
Date of stay: October 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Adrianus D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded December 18, 2016

Dear Adrianus_Darmawan,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
It is a pleasure to receive your positive comments on our location, facilities and services. Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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