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78 - 83 of 409 reviews
Reviewed September 6, 2016 via mobile

Hotel is in a great location however that is about it. Hotel smells of smoke, very old, Aircon not great in the rooms. At times can be very noisy in the corridors or by the nightclub opposite.
Rooms are cleaned daily, breakfast is limited. For a 5 star hotel this hotel lacks everything for 5 stars. Reception staff are polite and helpful. Restaurant staff lack customer relation skills. Table were not cleared, food is replaced once it has finished. Wouldn't stay there again

Date of stay: April 2016
1  Thank amanda y
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded September 7, 2016

Dear amanda y,
Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking time to share your experience during your stay with us.

We noted all your comments during your stay. Regarding the smell of smokes, the air conditioner and also for the breakfast and restaurant staff, we are apologize for the services and facilities deficiencies as for your information we have share this to the respective department to make the review and action immediately. We are sorry about the inconvenience regarding the noise during your stay. We had already noted it and put it in our remarks in order for the next visit we could assign you to the convenience room.

Sure your feedback will assist us in further upgrading our guest facilities & services.
Despite your less than perfect stay, I hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2016

The room and bathroom is spacious. Free wifi is available in each room with an excellent speed. The swimming pool is private enough so we don't have to worry about people watching us swimming. We can go anytime to the mall that share the same building with the hotel. The location is also near to some restaurants and souvenir shops.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank LydiaSha
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded August 24, 2016

Dear LydiaSha,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
It is a pleasure to receive your positive comments on our location and facilities. Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2016 via mobile

Nice and clean hotel, room was big. The staffs were good and helpfull.
The breakfast was excellent, they gave good service during breakfast.

The location was strategic, the hotel was in the same building with big shopping mall. So, easy for hotel guests to look for something or just window shopping at the mall.

This hotel was nice for family especially for toddler or teenager, because amusement centre was available at shopping mall.

Date of stay: February 2016
Trip type: Traveled with family
Thank chrisishak
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded September 1, 2016

Dear christianai,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan.
It is a pleasure to receive your positive comments on our location and facilities. Once again, thank you so much and we look forward to have your next reservation in our property.

Best Regards,

Widya Wiryawan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2016 via mobile

My first time stayed at this hotel, a quite brand new hotel, modern looked , and easy acces from airport.

Nice and friendly staff, especially the receptionist, they told us about all atracttive places in this city.

Only for breakfast need more various menu.

Date of stay: July 2016
Trip type: Traveled with friends
Thank Anna P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded August 9, 2016

Dear Anna P,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for stayed at Grand Jatra Hotel Balikpapan. We are delighted that your overall experience was a comfortable and positive one. We have noted of your review, related about breakfast menu variation. Sure, your feedback will certainly assist us in further upgrading our guest facilities & services.
Once again, thank you so much and we do hope to be able to welcome you back to Grand Jatra Hotel Balikpapan soon.

Best Regards,


Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2016 via mobile

I got this hotel provided by my company. Judging from the ratings I was a bit skeptical. It doesn't even got 4 stars on the reviews.

However when I actually stayed at the hotel, the rooms are spacious and very nice. The hotel is quite new and all the facilities are working excellent and looks beautiful.

The breakfast was amazing, the chef emphasizes the freshness of Balikpapan's seafood. Well done to the chef!

The staffs were very helpful. I got my business trip extended and had to finish Dandito's crab by that day before it got spoiled. Mas Eko and Dion from the restaurant help us and even let us eat in the restaurant to eat the crab. Kudos to them! I also asked for takeaways because I want to do fasting and they provided sahur takeaways for me.

Job well done grand jatra! Hope to stay in your beautiful hotel again!

Date of stay: August 2016
Trip type: Traveled on business
Thank Yashari
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan, responded to this reviewResponded August 7, 2016

Dear Yanuar A,

Warmest Greetings from Grand Jatra Hotel Balikpapan..

Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.

We are so happy and great to read very positive comments from you and we ensure will keep maintain our service and facilities to be more outstanding.

Once again, thank you so much and we look forward to have your next reservation in our property.


Best Regards,

Widya Wiryawan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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