Stayed for 5 nights. I was put on the 8th floor. The 1st problem I had was that the key card didn't work properly. The receptionist didn't inform it during check in. After complaining on the 2nd day, another receptionist told us that we have to renew the key every afternoon. The 2nd issue, laundry was not delivered every day, even though the list indicates the 'same day service'.
Day 4 afternoon, there was a very disturbing activity on the 9th floor, right above my room. It was so noisy and causing the entire room shaky--- as if there was an earth quake. I called the receptionist complaining the situation. The receptionist just said 'I see' without even saying that he will find out, etc..etc... So, I asked to talk to the Duty Manager. The Duty Manager said that he will check. After, 10 mins, no one called me back, while the activity on the 9th floor was continued. I called again, asking if they have follow it up. Receptionist couldn't provide a satisfied answer. The most terrible thing is that he said the duty manager has left home. And then he passed my calling to the so called 'executive on duty' who didn't sound like any executive at all. She sounds like a lower level employee who seemed to be forced to take the responsibility.
- Official Description (provided by the hotel):
- Conveniently on Mulawarman Street in East Kalimantan, we are less than 10 minutes from Juwata Airport. Close to attractions such as Amal Beach and various mangrove forests and swamps, we are a great place to stay for business and leisure Conveniently on Mulawarman Street in East Kalimantan, we are less than 10 minutes from Juwata Airport. Close to attractions such as Amal Beach and various mangrove forests and swamps, we are a great place to stay for business and leisure travelers alike! ... more less
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