When we started out for a temple tour from Trichy, it did start with a sour note when we are put up at this hotel. When I booked for 2 double A/C rooms through phone, I was told that they are available and i was asked to mail them for confirmation. Until the day we started out, there was not any confirmation and when I called again, the receptionists assured me that there are rooms and we can simply walk-in next day. Too bad I trusted! When we arrived early morning around 6.30 AM, 2 unprofessionalists greeted us in the reception. We were told that there is no sign of our booking and only triple A/C rooms are available. Meekly we agreed since it was too much to run around at that time as we were traveling with 2 elders.
After paying an atrocious 5k advance, we headed to the rooms and it is just so disappointing. There were 2 fans in one room but another had 1 with all the wires stripped out. The showers did not work so was TV. Toilets did not have latches working. Worse is in a triple AC room there is no AC effect at all. Wonder why do they even call it a triple AC.
Breakfast comes as part of the package but it is yet another nightmare. I would not even want to start my day with such breakfast. Idlies were so hard and semiya dish should be renamed to garlic dish. Side dishes were bit stale and that was disappointing for a morning breakfast. Coffee is horrible again - all watery and bitter.
Especially when you travel with family, the location of the hotel is horrible. It is next to a open-air bar and after 6 PM dont even think of walking in that lane.
I would rather go to Grand Gardenia booking through expedia or so.