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“Well Kept Resort”

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Heevan Retreat Gulmarg
Ranked #4 of 17 Hotels in Gulmarg
Reviewed September 28, 2013

We were a group of ladies who stayed at the Heevan in Gulmarg. It was a wonderful experience. The resort was well kept. The staff were very helpful. The restaurant manager Sohaib was extremely good. He took care of all our food requirements. He was very pleasant and cordial.
The rooms were spacious and comfortable. They have a beautiful lounge and garden. I would recommend those visiting Gulmarg to stay at this resort.

  • Stayed: September 2013, traveled with friends
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1  Thank deepaarun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 29, 2013

Dear Valued Guest,

Thank you for posting a review of your stay, at the Heevan Retreat Gulmarg, a unit of Ahad Hotels and Resorts Srinagar Kashmir.

I am pleased to note that you were satisfied with your experience of staying with us particularly with our convenient location, lounge and lawn of your liking.

We are delighted that you found our service, products and facilities to your immediate liking.

We all look forward to welcoming you again to the Ahad Hotels and Resorts in the nearest future.

Please feel free to contact me at info@ahadhotelsandresorts.com, should you require my personal assistance with your next booking.

Yours sincerely,
Basharat Khan
Corporate Manager

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427 - 433 of 660 reviews

Reviewed September 25, 2013

We traveled to gulmarg and have not booked any hotel. There we visit some hotels and checked personally the hotel rooms, location. We spent half a day for it and end on Heevan Retreat resort. Not only me my whole family loved their hospitality, prompt service,outside view, food. I was traveling with infant baby they took very good care of my family. Specially Mr sayyad bukhari was very helpful good human being. Special thanks to mr qaysar. Every time without doubt i will stay here. Fahim khan.

Room Tip: Suite rooms front view are the best one.
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  • Stayed: September 2013, traveled with family
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Thank fahimkhaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 27, 2013

Dear Guest,

Thank you for posting your review on TripAdvisor community of your recent stay at Heevan Retreat Gulmarg, a unit of Ahad Hotels and Resorts Srinagar Kashmir.

It is a pleasure for us to note that you were satisfied with your experience of staying with us and that you found our location, rooms, facilities, offerings to your liking.

We are also grateful for your positive feedback with regards to the service provided by our team member in particular the name you have mention.

I am delighted knowing that we were able to meet you expectations of Heevan experience on this occasion.

We look forward to welcoming you again to the Ahad Hotels and Resorts Srinagar Kashmir in the near future so please feel free to contact me should you require my personal assistance with your next booking.

With kind regards
Basharat Khan
Corporate Manager

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Reviewed September 25, 2013 via mobile

The hotel rooms are extremely cozy, comfortable and well maintained. The hotel exteriors are also extremely well done. The lawn outside is also very well maintained and a lovely place for your morning and evening tea. The hotel staff were very courteous and responsive.They were always ready to serve and always at your service. Kashmiri kehwah was awesome here. In all a great experience ...

  • Stayed: August 2013
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Thank sawinder_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 27, 2013

Dear Respected Mr. Sawinder

Greetings from Ahad Hotels and Resorts Kashmir!!

Thank you for sparing time and posting your reviews of our three properties on Trip Advisor.

We are glad that we could make your trip memorable and you had an enjoyable stay with us. The team at the hotel is pleased to know that they were able to meet and exceed your expectations.

Let me take this opportunity to thank you for support and for kind words of appreciation. My team and I look forward to welcoming you, awaiting a comfortable and invigorating experience every time you visit Kashmir.


Best regards,

Basharat Khan
Corporate Manager

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Reviewed September 20, 2013

Another visit to Heevan Retreat, Gulmarg in the mid of September brought back the memorable time spent here in the past. It was an official visit with no. of dignitaries w.r.t. a training programme, but how the work and pleasure can be added with the personalized touch and professionalism- can be gauged from the staff of H.R. In merely about 24 hours, you get so much satisfaction- rather delight, that you feel like coming here again with your family.
Food is absolutely yummy and sumptuous. Bakery products need no words to express.
F&B department was taken care by Mr. Javed exceptionally well by asking personally more or less, to all the guests. Similarly Mr. Shabbir was able to make the guests comfortable by exchanging thoughts with everyone.
My sincere wishes for them to keep it up and GOD Bless all the team members.

Room Tip: rooms overlooking the lawn
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  • Stayed: September 2013, traveled on business
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Thank SanjaySharma20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 22, 2013

Dear Mr. Sanjay,

It was indeed our pleasure to have you stay with us and to be of service to you.

I am glad to note that you have peaceful & relaxed environment also happy to note that Heevan Retreat provided you with every bit of relaxation that you were looking forward.

As you are aware, having come to us earlier for conferences I am glad to note that you had a wonderful stay and the services offered at the Heevan. Your feedback is very encouraging and will inspire us to continue creating moments of joy for our guests.

You are our regular guest, and love to have the pleasure of seeing you in future too, we will look forward to your next visit and wish you the best in your personal endeavors.

Warm regards
Basharat Khan
Corporate Manager

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Reviewed September 17, 2013

Excellent hotel which made you feel really at home due to the friendly and helpful staff.Delicious food to supplement our stay.Breathtaking view from our room.Very serene peaceful environment.Would love to visit it in the winter months.

Room Tip: Ask for the room facing the lawns in the front.Bigger rooms are not front facing.
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  • Stayed: July 2013, traveled with friends
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2  Thank Docjari18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 18, 2013

Dear Guest,

Warm Greetings!!!

It was great to read the positive feedback about the hotel, its recreational facilities, our team and the services offered by them. Your feedback is very encouraging and will inspire us to continue creating moments of joy for our guests

We are delighted that your overall experience at the hotel was a pleasant one. We would like to see you soon in future coming Winter and we are sure that you will have a pleasant experience with us.

Looking forward to see you soon.

Warm Regards
Basharat Khan
Corporate Manager

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Reviewed September 5, 2013

We stayed at this great hotel on 27 August 2013. The room was extremely comfortable, clean and cozy, the food was v good, the service was excellent and of high profession esp shown by Mr Syed Mubashir Bokhari, Mr Tariq of the beverage dept. Mr Qadir,n by Mr Riaz Ahmad .. chief overseer at the dining cafe ,the over all hotel staff were kind, considerate and helpful. The surrounding was clean, the facilities were in good working order especially in the toilet
We could very strongly recommend this hotel for stay in Gulmag since its clean ,its comfortable interor settings and good tasty food and having agood scenic view will surely rejuvinate the tired traveller

Room Tip: get the front facing rooms its got a good view
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  • Stayed: August 2013, traveled as a couple
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2  Thank anwar m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 6, 2013

Dear Guest,

Warm Greetings

I am delighted to read that you had a pleasant stay at the Heevan Retreat Gulmarg Kashmiri. Thank you on behalf of my team for your kind words.

We believe in providing superior quality of service to all our guests and are grateful to you for sharing your appreciation towards this endeavor. I have personally complimented in particular the names you have mention and the Heevan Retreat team for providing such good service to you.

We all sincerely await the opportunity to welcome you once again to Ahad Hotels and Resorts.

Best Regards,
BK
Corporate Manager

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Reviewed September 3, 2013

The hotel , maybe had a great character many years ago . building run down , Paint work dirty. Entrance to hotel has three rubbish heaps next to the road .

food service is slow and slovenly . Food not great quality . we had to call the waitors to serve breakfast , half an hour after their opening time .

This hotel is situated in a beautiful park , but the opportunity to use this ambiance is totally wasted . I would struggle to recommend

Stayed: August 2013, traveled as a couple
Thank mwhenbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this reviewResponded September 4, 2013

Dear Guest,

Thank you for taking time out from your busy schedule to post your review about your experience at The Retreat Gulmarg.

I would firstly like to apologize for the inconvenience caused to you during your stay, with us here at The Retreat. This is not the kind of service we promise our guest and consider this as a service error from our end, leading to unpleasant service.

Feedback is very important for any organization, and we thank you for this valuable feedback given to us. The points you have mentioned in your feedback are taken into consideration and have been highlighted as training issues.

I would like to apologise once again and sincerely hope that you would give us another chance to showcase our services to you on your next visit.

Regards
Basharat Khan
Corporate Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heevan Retreat Gulmarg

Address: | Near Gondola, Gulmarg 193403, India
Location: India > Jammu and Kashmir > Kashmir > Baramulla District > Gulmarg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 17 Hotels in Gulmarg
Price Range: $81 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heevan Retreat Gulmarg 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Located in Idyllic surroundings amidst the beautiful valley of Gulmarg, is Heevan Retreat. En route to Khilanmarg and five minutes from where Gondola Cable Car Corporation begins, Heevan Retreat offers scintillating views of Affarvat range of Mountains. Hotel has 35 centrally heated deluxe rooms and suites. All the rooms are spacious, exclusively furnished and fitted with CCTVs. Besides, a multi-cuisine restaurant serves appetizing food catering to varied tastes. Hotel also has Business Centre, Shopping Arcade, Conference and Banquet Hall. Uninterrupted power supply and 24 hour room service ensures you a comfortable stay. ... more   less 
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Also Known As:
Heevan Retreat Gulmarg Hotel Gulmarg
Heevan Retreat Gulmarg Kashmir

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