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“Excellent service”

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Heevan Retreat Gulmarg
Ranked #3 of 16 Hotels in Gulmarg
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service”
4 of 5 bubbles Reviewed June 26, 2013

They always make you feel at home and try to fulfil each n every requirement. The food was very good. The rooms are neat but the high point is their service. They try to fulfil each n every requirement of yours. Its a nice property to stay with an excellent n friendly staff

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandy8488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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642 reviews from our community

Traveler rating
    306
    236
    65
    16
    19
See reviews for
345
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 25, 2013

Special thanks to the chef Mr. Ali-Mohd for a wonderful wazaan on which we hogged everyday. Special thanks to Mr. Shabir who went out of his way to make us feel comfortable. Wonderful service and amicable manners. Also special thanks to Mr. Reyaz and Mr. Kaisar. Good management by Mr. Mohan. Thanks for a wonderful experience.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sangeeta2067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this review, June 25, 2013
Dear Valued Guest,

Thank you for posting a review of your recent stay at Heevan Retreat Gulmarg a unit of Ahad Hotel and Resorts Srinagar Kashmir.

Your appreciation in regards to staff particular the names mention by you are very much appreciated, and I will ensure that your compliments are passed on to them and entire Heevan team.

I am extremely pleased to know that you had enjoyed your stay with us, and I would also like to thank you for your very kind words in relation to the resort and its facilities, the service standards which you felt were amazing, as well as the selection of Wazwan food that you enjoyed.

Once again, thank you for taking the time to post your review on TripAdvisor community , and we look forward to welcoming you again to our beautiful valley in the near future.

With Kind Regards
Basharat Khan
Corporate Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

It was the month of March 2013 and we never expected this place to be full of snow but we were taken back by the beauty of the hotel plus the snow all around. The staff was courteous, rooms comfortable and the warm bed waited for us.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arun j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

Hotel is nice with all wooden interiors. Property is fairly new. was built in 2006 or so you won't find any issues on maintenance. When we came, the Hotel was fairly empty and we got upgraded to a better room. The staff is friendly and the cooks are authentic.

The Hotel is located in the heart of Gulmarg. The Gondola ride is a 5-10 minute walk. Also visit Highland park for a meal at its restaurant. You can walk around the whole of Gulmurg, get back to the hotel, chill in its front lawns and order some snacks here.

Remember to carry your own Alcohol. Kashmir is a largely Muslim state and Alcohol is not freely available.

We went in September where Gulmarg is very Scenic and beautiful. You can go play Golf at the main golf course. Avoid the summer vacations. In winters the tourist season begins and the hotels are all sold out so book well in advance.

Room Tip: Some rooms are stuffy - The Attic rooms. Avoid those. Others are fine. Rooms in the front of the h...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rohit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Overall stay was heart touching with the service provided by you and your team. I am part of customer service industry over 13 years now, however this experience is truly world class. This is what I would I would call being at home away from home.

This was our first trip to Kashmir, I am happy we decided to stay at Heevan, this is what made our trip very comfortable and special.

Overall humility, urgency to help, politeness and genuine intent is greatly appreciated. I wish other hotels take a lesson or two from you and your team.

From very basic necessity of milk for our daughter to special Kashmiri food was taken care at best, I also admire the view at Phalgam hotel it was truly amazing. The overall stay with such wonderful service is rare to see.
Overall facilities provided were also great.

Please accept my heartiest thanks for such wonderful outstanding experience.

You guy’s are best.

I would like thank entire management team in both the locations.

Room Tip: Please take river side view room, they are amazing
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kapilbhatia1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this review, June 26, 2013
Dear Valued Guest,

Thank you for posting a review of your recent stay with Heevan Retreat Gulmarg a unit of Ahad Hotels and Resorts Srinagar Kashmir.

While I am delighted to read your comments expressing your satisfaction over our service, facilities and products throughout your stay.

We are grateful for your positive feedback regarding the attitude and level of service our team members have provided throughout your stay most especially from Chef and the other staff members. We are proud that with their own little ways, they were able to make your stay more memorable. Ensure, I have passed your compliments to company's Director Mr. Asif and entire team.

Glad to know that your interest of returning to stay with us again so we all look forward to welcoming you again to the Ahad Hotels and Resorts Srinagar Kashmir in the near future. Please feel free to contact me directly should you require my personal assistance with your next booking.

Yours sincerely,
Basharat Khan
Corporate Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 21, 2013

Had stayed in heevan gulmarg and pine n peak pahalgam(both hotels r under same management)
Had the most wonderful experience
They gave us the best rooms.service is excellent.staff is very friendly and very helpful
We had met the Md MR Asif at pahalgam pine n peak.he is a very nice guy.after which we went to gulmarg heevan.he saw to it tht we had a wonderful stay throughout the trip.thanks a lot Mr Asif had a great stay at ur properties.whenever we cum to kashmir ww will stay only at ur properties.
Had a wonderful experiwnce
About all for jain people they made wonderful jain food for us and also made it for us for our choviyar(eating before sunset)

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pankti28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
69 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

The approaching road that takes you to Heevan Retreat Gulmarg is not the one you might have dreamed or even expected after reaching Gulmarg. It is broken, narrow, smelly, uneven and filthy. But, well the hotel has little control over it. Could all the hotels nearby join hands to make the road little better? The booking was easy through Ahadhotels link. Mr. Khurshid Ahmed(08491940015 or 09419062787) though busy, was tireless in replying to every e-mail and phone calls. Please make sure to reconfirm your booking with room choices by calling the hotel(01954254455) one day before you reach. As in our case they confused if we have booked one or two rooms. But, this confusion was thankfully resolved soon. Mohanji(09858581594), the very helpful and always smiling manager will be there to receive you at the reception. The check in was easy and fast. We booked two rooms with balcony on the second floor (111 and 112) respectively. The balcony overlooking the rear side of the hotel was a plus. But, the backyard with the sewerage drain and a shabby shanty was far from being picturesque. The service in the restaurant was tad slow, or we must have reached little late or little early. Kids will be happy to get a clean grass lawn in front of the hotel. Free wi-fi was available in the rooms. The attached washroom could have been little bigger and better planned. Food was nothing outstanding but tasty and nicely served. The Gondola station is nearby, one can even walk down the road. Check out was pleasant. Mohanji won't give you any pressure to vacate the room after 12 noon, the scheduled check out time, but may gently inform that the next guests have started from Srinagar.

Room Tip: Take a delux room in the second floor with balcony.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drlahiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhadHotels, Corporate Manager at Heevan Retreat Gulmarg, responded to this review, June 23, 2013
Dear Valued Guest,

Thank you for your sharing your feedback on TripAdvisor following your recent stay at Heevan Retreat Gulmarg.

I was extremely pleased to read that you had enjoyed your stay with us, and I would like to thank you for your kind words in relation to the resort, its facilities, the accommodation as well as the food and beverages that you have enjoyed across the resort.

Your praise for the staff in particular the name mention by you is highly appreciated; I will definitely ensure that your compliments are passed on to them.

I do appreciate your comments with regards to approaching path and hygiene out side the hotel, I would like to assure you that each and every point in your review has been noted and has been discussed with the concerned, for necessary action for improvement.

Once again thank you for your feedback and for sharing your experiences to other travellers and we look forward to welcoming you again to the Ahad Hotels and Resorts Srinagar Kashmir in the near future.

Kind regards
Basharat Khan
Corporate Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heevan Retreat Gulmarg

Property: Heevan Retreat Gulmarg
Address: Near Gondola, Gulmarg 193403, India
Location: India > Jammu and Kashmir > Kashmir > Baramulla District > Gulmarg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Gulmarg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heevan Retreat Gulmarg 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Located in Idyllic surroundings amidst the beautiful valley of Gulmarg, is Heevan Retreat. En route to Khilanmarg and five minutes from where Gondola Cable Car Corporation begins, Heevan Retreat offers scintillating views of Affarvat range of Mountains. Hotel has 35 centrally heated deluxe rooms and suites. All the rooms are spacious, exclusively furnished and fitted with CCTVs. Besides, a multi-cuisine restaurant serves appetizing food catering to varied tastes. Hotel also has Business Centre, Shopping Arcade, Conference and Banquet Hall. Uninterrupted power supply and 24 hour room service ensures you a comfortable stay. ... more   less 
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Also Known As:
Heevan Retreat Gulmarg Hotel Gulmarg
Heevan Retreat Gulmarg Kashmir

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