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“Mint!”

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The Khyber Himalayan Resort & Spa
Ranked #2 of 16 Hotels in Gulmarg
Certificate of Excellence
London, England, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Mint!”
5 of 5 bubbles Reviewed February 10, 2014 via mobile

Khyber you make me think about all the good things in Gulmarg. This is a 5* hotel.

The first time we walked in! Wow my eyes were all over the place. Aditya the GM welcomed us and organised some Cava and a snack.

Zaffer the Assistant Manager checked us in after a horrible night at Nedous.

Rooms are spacious and amazing view. They are also centrally heated.

Breakfast/ afternoon Tea and Dinner is amazing.

Calabash is one of my favourite hang out spots. You can have a nice sheesha and mint tea!

The Chaikash was amazing too once you get back to the hotel u get free complimentary Kashmiri Cava. This just hits the spot once you come back from the cold.

Please note the hotel does not have a bar so bring your own booze! Respect the family for not having a bar due to religious reason! But they allow you to drink at the hotel.

Staff at the Khyber are all polished and very very polite. Always very helpful.

Shakil for at the front desk and was always very helpful and friendly. So was Zaffer! Thanks guys! You made us feel at home!

The drivers were also amazing and the hotel offers free pick up and drop of to the airport in decent 4 x 4 cars. Thanks for getting us back safely to the airport after snowing 15inches!

Spa/ Gym/ Pool / Sauna / Steam and Jacquzi - if you can't ski don't worry you have all this to enjoy at Khyber!

For people going to Ski in Gulmarg.

Hotel is less than one minute drive from the Gondola and offer a free transfer to and from the Gondola which is amazing. Other hotels are a good 10-15 min walk or charge for using the taxi service.

Hiring Ski's - Alpine Ski Shop is one of the best places to hire ski's and equipment.

Storage room to store your Ski's and boots is very nice and safe at Khyber and the staff help you.

Ski Instructors - this is one thing you need to be careful about. A lot of them are guides so are good to show u around you on the slopes and off piste but not great teachers. We wasted three days with one instructor and change for two days with another one who was slightly better.

Ski passes cost -
Phase 1 - 600 rupees for full day and Rs 200 for a single way.

Chair Lift - 150 for single way

Phase 2 - 600 for full day

Ski instructors roughly cost Rs 600 -1000 per person.

Food and drinks are available at the Dhaba's at the top of phase 1 which is cheap and reasonable.

Skiing in Gulmarg is a different experience if you are used to skiing in France. Where you have a map and 25 different slopes. There is one main slope on Phase one which is a Blue to Green ( Europe Standard). The rest of the time you experience there is off piste. Your guides will take you through small off piste routes.

So in one line - Khyber is the place to be in Gulmarg it's a one stop shop! Ticks all the boxes. I loved it and thanks for the great time!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 18, 2014
Dear Guest,

Thank you for staying at The Khyber Himalayan Resort and Spa and sharing your experience with us. Our associates are glad to know that you had an enjoyable time and that our services exceeded your expectations.

At our resort, we endeavor to offer a unique gourmet experience at our multiple dining venues. Chaikash, the Tea Lounge & Terrace, serves the finest tea in the comfy ambiance. Calabash, our cigar and sheesha lounge, is an ideal place where guests can relax over casual dining. We would like to inform you that no hospitality establishment in Gulmarg is permitted to serve alcoholic beverages.

It is a pleasure to know that you had an amazing experience and that the scenic views of Gulmarg from our resort added charm to your stay. Your kind comments for our warm, efficient and discrete services have been shared with the associates and they are delighted to receive your appreciation for their efforts. We are glad that you were impressed with the recreational amenities and skiing facility provided at our resort.

The entire team is delighted to receive your feedback and that you captured the true essence of what we stand for.

We look forward to the opportunity of welcoming you again in the near future.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,091 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (387)
Date | Rating
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English first
Hong Kong, China
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

I've just spent 7 nights in the Khyber resort, with a group of friends celebrating a 40th.

Without doubt, the Khyber is a gem in Gulmarg. A member of the Small Luxury Hotels group, it offers 5 star facilities and accommodation in the magnificent setting of the Gulmarg ski area.

The rooms are lovely - comfortable, well appointed and impeccably clean. After a day on the slopes it was a joy to get home and snooze, before heading out to dinner. The food is wonderful, both Indian and continental dishes available either a la carte or buffet style. Most of the time we were served in the Cloves restaurant (lovely). When the hotel was fuller, we were relocated downstairs to the banqueting hall, which was by a margin less pleasant and felt more like a large school dining hall! However, a minor gripe.

The L'Occitane spa was an unexpected treat. Lovely setting, good massage, good value. Much appreciated after a hard couple of days on the slopes! I didn't get to try the pool and jacuzzi, but the gym was well appointed and barely used (the three of us working out there were the only people to have been in for a while I think.....)

The hotel is located directly above the gondola with the hotel offering free drops from the door to the gondola every morning, plus a pick up in the evening. Not exactly ski in, ski out, but I think the best you're going to get! Be warned though, the weather here is extreme, and if you're not lucky then you might end up walking in and out (but then again you do get to enjoy the powder when this happens...).

A couple of minor gripes - the pre-arrival service and comms could have been smoother, with the person in charge having some difficulties in getting replies from the hotel. Service sometimes is a bit slow (if you're ordering a coffee in the morning then be prepared for a 15 minute wait). For some reason there are no racks on the jeeps for skis? Finally they need more boot and ski racks in the ski room.

However, all in all, a truly memorable stay and an amazing holiday. Would go back in an instant.

(BTW bring your own booze! The Khyber is dry but they have no problem if you bring your own. And if you do fancy a night out, the Highlands Hotel has a v nice bar and restaurant!)

Room Tip: I don't think you can go too far wrong. We were in the cheaper rooms, which were still large an...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clarabellestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, Executive Assistant Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 13, 2014
Dear Guest,

It was a pleasure to welcome you and your friends at The Khyber Himalayan Resort and Spa. We are glad to receive your generous feedback detailing your experience at the resort. Our associates are happy to know that you enjoyed your stay and were impressed with our facilities and hospitality.

Your suggestions have been duly noted and measures will be taken, as applicable to offer a wholesome experience to our guests.

We thank you for your patronage. The team and I look forward to welcoming you back to The Khyber Himalayan Resort and Spa.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed February 9, 2014

Would like to start this review by stating just how extraordinary the attitude of the service staff was!
To elaborate, at every instance they were so polite and just out to help and make you more comfortable, right from the doorman to every waiter and other staff.
We were on a Snow package that included our transfers from Srinagar and b/fast and dinner.
As were a group of 10, and the hotel does not serve alchohol, we had carried our own bottles which we would sit in Calabash, an area with tables outside the restaurant in the lobby for hours drinking listening to our music and no one bothered us.
Even if we got some food out of the restaurant to feed the kids, they were adjusting unlike most other hotels which are unnecessarily finicky not looking to the convenience of the guests.

Food
Food was generally good, especially their SHEEKH KABABS were to die for!! However, those we ordered a la carte and food apart from the buffet is expensive.
Buffet had decent variety and food was fairly good, better on some days than others.

Rooms
rooms are decent, nothing extraordinary but for the remote location of the hotel, I guess good.
BUT even in winter the rooms get very very stuffy and suffocating at night, so much so that we opened the door the first night a bit and then got table fans to circulate air the following nights.
We did complain and people did come to fix but I think their system doesnt go below 24 degrees into air conditioning, so dont know if it was just our room, or whether changing rooms would have made a difference?
Also goes to show that their insulation so good or the quality of their glass/windows/doors that despite it being below minus outside, still not freezing in the room!
Mattresses are also ok, not particularly comfortable and pillows very large, heavy and uncomfortable.
THE MOST IMPORTANT thing is no matter what anyone tells you, please get a HIMALAYAN view room versus the GULMARG view!!!!!!
The room with the balcony makes no differeence in winter as balcony does not get used so though we had it, was not worth paying the price difference. In summer, probably yes!

Room Service too was extremely helpful and willing to finger cut some carrot and cucumber I had carried with me as my 4 year ols has food allergies!

Spa is run by L'occitane and the facial I had was good and therapist though fairly new and from nagaland but decent.

Jacuzi and indoor pool was also really enjoyed by the kids!

Overall the staff goes out of their way to satisfy and are very courteous and polite in a very genuine way and not just how the thai do it because they have to or are supposed to!!

All in all would surely go back, just wish they would aircondition the rooms!

Room Tip: Himalayan view rooms are a must!
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lm1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, Executive Assistant Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 13, 2014
Dear Guest,

It was a pleasure to welcome you and your family at The Khyber Himalayan Resort and Spa. We are glad to receive your detailed experience regarding your recent stay at our resort.

Our greatest endeavor is to offer complete guest satisfaction to our discerning patrons so that they have memories that they can cherish for years to come. We are happy that our associates were able to serve you with warmth, care, adding a personal touch to the experience of your family trip to Gulmarg. We would like to inform you that no hospitality establishment in Gulmarg is permitted to serve alcoholic beverages.

Food is a way of life and at our resort we offer a variety of cuisines and spreads from around the world to cater to the different tastes of the guests. We are glad that you absolutely relished the Seekh Kebabs; your words have motivated the team in the kitchen to constantly offer nothing but the best in gourmet dining experience. From our elegant restaurant, Cloves to Nouf where you can relax over casual dining to our cigar and sheesha lounge, Calabash and Chaikash, our Tea Lounge & Terrace, the good life certainly becomes better. We are established as one of the rare luxury resorts in Gulmarg and are known for our exemplary offer of amenities and par excellence hospitality; as such the pricing structure is indicative of what we truly stand for.

We are glad that our room-service was to your liking, however, we have noted your suggestions regarding the room amenities and will discuss them internally.

Newly opened is our haven of indulgence, THE KHYBER SPA by L’OCCITANE, one of India’s most luxurious and holistic well-being experiences. We are glad that you enjoyed your treatment as well our other recreational amenities.

We appreciate your feedback and look forward to welcoming you and your family on your next trip to Gulmarg.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
1 review
5 of 5 bubbles Reviewed February 8, 2014

lovely place, beautiful surroundings, very helpful and friendly staff, we had snow during our stay there and views are breathtaking. we were overwhelmed by the hospitality and particularly zafar and bilal helped us out of the way in arranging our transportation as we would have been stuck due to heavy snow overnight, they arranged everything, we will definitely be returning back, very close to gandola and other activities in gulmarg.

Room Tip: rooms with balcony are the best.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunny1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 13, 2014
Dear Guest,

Thank you for staying with us and reviewing the different facets of our resort on this forum. It is a pleasure to know that you found our service and amenities at par with your expectations and had a pleasant sojourn.

Located 8,825 feet above sea level in the Pir Panjal Range of the Himalayas, The Khyber Himalayan Resort and Spa is a perfect holiday destination for vacationers who are looking to unwind and relax. At our resort, it is our constant endeavor to ensure that every guest’s stay is pleasant and your wonderful review is a testimony to the fact that we are on the right track. We are also happy to know that our associates could go that extra mile to make your stay comfortable and relaxing. Your special appreciation of their efforts has motivated them to continue enhancing their service levels.

Once again, thank you for your patronage and look forward to your revisit.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 5, 2014 via mobile

The Khyber has the best location especially for skiiers and is right above the Gondola.

This hotel really changes your experience of Gulmarg and made me feel like home. The Cavas served in the lounges are amazing. They have a nice Hookah lounge and the hookahs are amazing. Hotel would benefit greatly from a bar.

The rooms are centrall heated and are very spacious.

The Gym and Spa are facilities offered only by Khyber although the jacuzzi needs to be repaired.

I wish the hotel would provide more affordable wifi if not complimentary.

A nice value added service would be a ski shop and professional ski instructors like in Europe because I had a bad experience with a ski instructor.

The General Manager, Aditya was an extremely helpful manager who was on on his feet pretty much round the clock.

Stayed February 2014, traveled with friends
Helpful?
1 Thank Ronak S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 10, 2014
Dear Guest,

Thank you for reviewing your stay experience at The Khyber Himalayan Resort and Spa.

At The Khyber Himalayan Resort and Spa, we aim to offer authentic Kashmiri hospitality and a memorable experience to our guests. It is a delight to receive your appreciation about our location, the design of rooms, dining venues and recreational facilities.

Our past guest reviews are a testimony that we do not leave any stone unturned when it comes to exceeding guest satisfaction. Your suggestions have been duly noted and measures will be taken, as applicable to offer a wholesome experience.

We look forward to your next visit soon.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 5, 2014

New Excellent Hotel, great service,good food, spa (Occitane), and very well organised. even have an excellent in house Doctor ( Nazir).

Probably the only 5 Star destination in the State in a Ski area.

Carry your own booze !

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank San67S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 10, 2014
Dear Guest,

Thank you for sharing your experience following your recent stay at The Khyber Himalayan Resort and Spa. We are glad that our amenities and service delivery exceeded your expectations. Your compliments have been shared with the entire team and they are overwhelmed to receive an acknowledgment for their efforts.

We appreciate your feedback. Look forward to welcoming you and your family on your future visits to Gulmarg.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jammu and Kashmir, India
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 31, 2014

I have booked this hotel for 3 nights (7th
DEC - 10th DEC2013) ... i had booked this
for only reason for selecting this hotel as
best in tripadvisor.
Hotel Location is very scenic & Staff are
very friendly. But the facilities are upto
the mark as it supposed to be. ... Room Heating facilities
are very good ....
Breakfast & Dinner are very tasty..
felt like as our home .
We will come again for this hotel and for New jacquline houseboat.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aamir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KhyberHotels, General Manager at The Khyber Himalayan Resort & Spa, responded to this review, February 4, 2014
Dear Guest,

Thank you for sharing you review and appraising various aspects of our resort. We are glad that you had an enjoyable experience and that our associates were able to serve you with warmth and courtesy. We aim to offer authentic Kashmiri hospitality and a memorable experience to our guests and your review is a testimony towards it. We look forward to welcoming you for another picture-perfect stay at The Khyber Himalayan Resort and Spa.

Warm Regards,
Manuj Bahl
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Khyber Himalayan Resort & Spa

Property: The Khyber Himalayan Resort & Spa
Address: Gulmarg 193403, India
Location: India > Jammu and Kashmir > Kashmir > Gulmarg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service
Hotel Style:
#1 Family Hotel in Gulmarg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Khyber Himalayan Resort & Spa 5*
Number of rooms: 85
Official Description (provided by the hotel):
8,825 feet above sea level in the Pir Panjal range of the Himalayas lies a higher order of luxury. The Khyber Himalayan Resort & Spa is spread over seven unspoilt, fir-laden acres, with majestic views of the Affarwat Peaks. This 85-room resort is framed at every vantage point by nature at its most spectacular. The world’s highest ski lift, the Gulmarg Gondola – which takes you to Kongdoori Mountain, is only a short walk away. Meadows and forests that have enchanted travellers for centuries wait to be explored by trekking enthusiasts and undying romantics. Clad in locally sourced pine and slate, the resort is built in a style true to the architectural heritage of Kashmir. In every way the indoors mirror the beauty of the outdoors. Specialty restaurants, a cigar lounge are amongst the necessary luxuries in place. Add to these other thoughtful additions like our children’s club, a mini theatre and a dedicated Activities Concierge and you will find The Khyber is a resort at par with the best in the world. ... more   less 
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Also Known As:
The Khyber Himalayan Resort & Spa Gulmarg, Kashmir

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