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“high level hotel”

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Kempinski Hotel Taiyuan
Ranked #2 of 616 Hotels in Taiyuan
Certificate of Excellence
Yokohama, Japan
Level Contributor
1,110 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
“high level hotel”
Reviewed November 26, 2013

stayed in this brand new hotel for one day and really stisfacted myself.locate in the centre of
city of taiyuan,the big shopping mall nearby,the room was awesome!!!!thoughful service and
nice stuff,make me feel like home.the charming point was the buffet in 2floor.The lobster ,which was not easy found in this kind of inland city,was so yummy,
and can not forget the taste of great desert even by far!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ginobobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    47
    16
    4
    3
    1
See reviews for
5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
York, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 6, 2013

We stayed at this fantastic hotel for 7 nights at the end of October. The hotel facilities are superb; you will not want for anything. Bedrooms are very comfortable, with free access to the variety of juices, soft drinks and beers in the mini bar. The quality of the food in the hotel is also excellent. There is a fantastic array for breakfast catering for all tastes, with a superb fresh fruit selection. In the evening, you can choose to eat at one of two restaurants, either the buffet, offering a great variety of food, or the Bavarian restaurant and bar, which had a great menu and fantastic home brewed beers!

The staff in the hotel, without exception, were some of the highest calibre we have ever experienced. With an understated manner, they were always on hand to offer help and advice and they clearly cared and wanted to offer any help they could. The management staff were always visible and would seek our views on how they could make our stay even more special. Indeed, to help plan our site seeing, one of the management team even bought a very comprehensive local guide book for us.
Nothing was too much trouble for the staff. The best example I can give is that I needed a pair of boots repairing and wasn’t sure how to go about arranging this as there was nowhere obvious. I spoke with the concierge who took the boots and the next morning, even though it was his day off, he personally delivered them back to the hotel for us.

This hotel is truly superb and their entire staff are an absolute credit and I would highly recommend this as your number one choice in Taiyuan.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colin769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 17, 2013

We stayed at the Kempinski Taiyuan for two nights in October 2013. You can tell the hotel is brand new and very high tech. We were greeted warmly by the desk staff and in our room quickly. The room itself was very large, with plenty of space to stretch out and a comfortable sofa and bed. The huge tv had all the local as well as a number of international channels. Wifi was free and fast. The bathroom was great. Rain shower and a separate tub. All the amenities were provided as well.

Here are the things keeping me from giving it a 5 star review: the room was very hot. Even with the air conditioning turned all the way up it stayed in the 26c range all the time. I later found out that the hotel doesn't turn on the air conditioning in the winter...even though it was uncomfortable in the room. The hotel suggested that we open the window and let the cold air from outside in, which is a terrible suggestion because of the smog and dust from outside. The pool was also not open because it wasn't completed yet.

Overall a very nice choice for a hotel in taiyuan. Definitely very spacious and luxurious.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrewc310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin C, E-Commerce Executive at Kempinski Hotel Taiyuan, responded to this review, October 23, 2013
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us.
We are thrilled to hear that you are satisfied with our service. Your compliments has been shared among our colleges and it is a great encouragement for us to continue providing the guests with European luxury experience.
However, it is with great regret that some of our facilities failed to meet up to your expectations. We apologize for any frustrations you encountered with the air conditioning. The next time you are in the city, I hope you will return to our hotel so we can deliver the flawless service and facilities you expect and deserve.
We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers Beach, Florida
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 9, 2013

We had 5 rooms for several nights last week. They had just opened the week before. Hotel physical plant is beautiful. Staff is great and is really trying (almost too hard). This place will be absolutely fabulous after they've worked out the opening wrinkles. Management is very visible and working very hard at this.

We will return to Taiyuan several times a year form now on and expect to become regulars here.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin C, E-Commerce Executive at Kempinski Hotel Taiyuan, responded to this review, October 23, 2013
Dear Guest,
Thank you so much for sharing this review via TripAdvisor and for recognizing our effort to provide the best service and luxurious experience to each of our guests.
We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support!
We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Taiyuan

Property: Kempinski Hotel Taiyuan
Address: No. 115-1 Changfeng Street, Taiyuan 030006, China
Phone Number:
Location: China > Shanxi > Taiyuan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Taiyuan
#2 Luxury Hotel in Taiyuan
#4 Best Value Hotel in Taiyuan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kempinski Hotel Taiyuan 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
Kempinski Hotel Taiyuan is located in the heart of the "Dragon City". It is a contemporary luxury hotel that is ideal for both business and leisure travellers and blends European flair with Chinese traditions. The hotel is close to many shopping centres, such as Tianmei Plaza, Fashion Walk, Wangfujing, Parkson and Lufthansa Centre, as well as upscale office buildings. Shanxi International Exhibition Centre is only 3km away and Taiyuan Wusu International Airport can be reached in 25 minutes by car. As a landmark building and the first luxury five-star hotel in Taiyuan, Kempinski Hotel Taiyuan will be the premier choice for large enterprises and government offices for accommodation, business, meetings and exhibitions. There are over 300 rooms with modern facilities in Kempinski Hotel Taiyuan. You can enjoy a wide range of dishes in Elements, our all-day dining Restaurant; Longyuan Chinese Restaurant; Paulaner Brauhaus, G&W, the Lobby Lounge and Kempinski The Deli. For your relaxation and comfort, we also offer an indoor swimming pool, health club and spa. Kempinski Hotel Taiyuan offers a wide range of multi-function meeting and event rooms in order to meet the different needs of its guests. All meeting and event venues are equipped with state-of-the-art audio/visual equipment and feature either natural daylight or modern lighting systems. Meanwhile, assistance from the 24-hour Business Centre will ensure all events are properly taken care of at all times. Luxury experiences and Kempinski culture will be continued in Taiyuan. We are devoted to fulfill your expectations by offering a truly relaxed ambience with personalized service tailored to your business or leisure needs. Start a new journey at Taiyuan and discover the history and heritage of the ancient city of Taiyuan. ... more   less 
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Also Known As:
Kempinski Hotel Taiyuan China - Shanxi

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