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“Great Hotel in Guiyang”

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Sheraton Guiyang Hotel
Ranked #3 of 644 Hotels in Guiyang
Los Angeles, California
Level Contributor
88 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great Hotel in Guiyang”
3 of 5 bubbles Reviewed September 18, 2012

The Sheraton Hotel Guiyang is probably a great hotel for Guiyang, well appointed and decent rooms, following Sheraton International standards. Bathrooms were a little stuffy, with mould showing up in the shower area. (Either people who built bathrooms had little experience with International Hotel standards, or the owners did not want to spend the money). Anyway, we still enjoyed our stay at the hotel. Front office staff was well trained and very helpful. Breakfast was very nice with pleasant and helpful waiters.

Room Tip: Typical high rise hotel downtown Guiyang. All rooms seemed pretty good. Some corner rooms are quite...
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ming_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmmaLong, Assit. Revenue Manager at Sheraton Guiyang Hotel, responded to this review, September 24, 2012
Dear Guest,

It was such a pleasure to have you as our guest during your recent stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will pass your review to our concern associates.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assit. Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

481 reviews from our community

Traveler rating
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    63
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    5
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
new zealand
Level Contributor
692 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
4 of 5 bubbles Reviewed July 7, 2012

big rooms and comfortable beds and cable internet works well. the buffet breakfast has a large selection for both eastern and western tastes. language can be a bit of an issue at reception but does get sorted. styaed two nights in july 2012.

Room Tip: try to get situated away from the disco. can sometimes be noisy.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thesmdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Assit to GM at Sheraton Guiyang Hotel, responded to this review, July 9, 2012
Dear Customer,

It 's such a pleasure to have you as our guest during your recent stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will pass your review to our menemement.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
178 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed June 27, 2012

After staying at the Heaven-Sent Dragon Hotel in Kaili, which was anything but "heaven sent," we changed to the Sheraton in Guiyang. How comfortable and welcoming. Unexpectedly good dinner in the Italian restaurant. Talked to the chef Simone who was new and already producing some very good food.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nannysuef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Asst.to GM at Sheraton Guiyang Hotel, responded to this review, July 4, 2012
Dear Customer,

It 's such a pleasure to have you as our guest during your recent stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will pass your review to our concern associates and Chef Simone.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 7, 2011

Stayed at the Sheraton for one night. I had the perfect experience considering I got in late at the airport and forgot to have the address written in Chinese). No problem we called another hotel, the Tradeway Point Hotel, and the English speaking person kindly gave us the address. The room and attention I received on checking in was superb. The room was an equal to any Sheraton I've stayed in Stateside. Truly it was a 5 star hotel. The breakfast buffet was a delight. One of the managers at breakfast gave me their business card and suggested if I had any questions to call them. For a woman traveling alone the Sheraton was a welcome respite! I could have stayed longer.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Unionfourall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guiahng001, Assistant to GM Executive at Sheraton Guiyang Hotel, responded to this review, November 30, 2011
Dear Madam,

It was such a pleasure to have you as our guest during your recent stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will pass your review to our concern associates.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
186 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed November 5, 2011

We stayed 3 nights in this hotel and we booked a very nice executive room. The place is nice, rooms are modern, fresh clean and nicely decorated and service is above average in the area.

The best part of the stay was the breakfast buffet in the morning. Very good, ample choices and good quality of the food. It's always very packed so take your time and do not be in a rush when going down.

Location is very good, we had a car and parking also is very convenient.

Room Tip: Take an Executive Room
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  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGADOTTI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guiahng001, Assistant to GM Executive at Sheraton Guiyang Hotel, responded to this review, November 30, 2011
Dear Sir/Madam,

It was such a pleasure to have you as our guest during your recent stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us and took a try of our Executive floor. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will share your review to our concern associates.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 27, 2011

We stayed here for 3 nights in October 2011. We booked a room with access to the executive lounge which we made good use of during our stay for the wifi access. It would have been nice to have wifi available in-room, wired internet is available but like many other tablet-owners, I don't travel with a laptop anymore. The hotel is beautiful and the staff were very friendly. Their English-speaking ability ranges from poor to quite fluent. Of course, my Chinese-speaking ability is non-existent. But even the staff who didn't speak English well weren't shy about trying to communicate with us. On our first day we were approached by Mr. Zeng, the food and beverage manager, who introduced himself and made us feel very welcome. Whenever we saw him throughout our stay he made a point of coming over and asking how things were going and if there was anything he could do. He was very friendly and professional and a good part of the reason we enjoyed our stay so much.

Very comfortable room and bed - no issues with noise during our stay except that I'll agree with a previous reviewer - the city is very noisy with horns and sirens going at all hours. We were on a high floor and could still hear them but it didn't disturb our sleep. We ate breakfast in the executive lounge the first day, but they weren't very busy so they didn't have the usual buffet you'd expect and breakfast was ordered from the kitchen and delivered up to the lounge. The other two mornings we ate in the 2nd floor restaurant and had a much better breakfast. We also had a lovely meal in the Tiara restaurant one night.
We hadn't planned to spend more than one night in Guiyang, but had a change in plans while on an organized tour. We used the Sheraton's business centre to book flights to Xi'an and Shenzhen for the rest of our trip. That was accomplished successfully and without much fuss. We spent an enjoyable couple of days wandering around the city which was very interesting. There's a huge park in the northwest of the city (Qianling Park) and a very-well restored Buddhist monastery (Hongfu Temple.) We had a terrific meal at a little restaurant adjacent to the monastery.

All-in-all, we had an excellent experience in the city and I recommend the Sheraton to anyone looking for a little Western-leaning oasis in Guiyang.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin_in_Waterloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guiahng001, Assistant to GM Executive at Sheraton Guiyang Hotel, responded to this review, November 30, 2011
Dear Sir/Madam,

It was such a pleasure to have you as our guest during your stay to Guiyang. Thank you for taking the time to leave a review.I am glad to learn that you have a comfortable & memorable stay with us and took a try of our Executive floor. Thank you for acknowledging our efforts in creating memorable hotel experiences for our guests. I will share your review to our concern associates.

Once again, thank you for sharing your experiences with us.

Best regards
Emma
Assistant to GM Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 17, 2011

Stayed at this hotel for three nights this October 2011. Beautiful hotel, impressive lobby and good rooms. Staff was friendly and service-oriented, most of them speak English good enough, and even those who do not, they do try and try to help (which I really appreciate..!).

Breakfast is what you can expect from the Sheraton, and dinner at the Tiara restaurant was pretty good as well. Skylounge offers a nice view. Location of the hotel is very good.

Nonetheless for me, when doing business, it is crucial that I sleep well in a hotel, which I did not - for me potentially a reason not to return. My room was on the 23rd floor but still there was the endless beeping of carhorns, including during the night. Also, every sound from the hallway and neighbouring rooms, can be heard - and there seemed to be a continuous stream of people going in and out of their room, while having loud conversations, all night.

Admittedly factors outside of the hotel's control, except perhaps for better sound isolation.

Finally, two minor points:
- My room was not made up one day, but that's just a minor slip...
- Internet in the room was RMB100 for 24 hours. Frankly I am always a little bit annoyed having to pay extra for Internet when in an upscale hotel: One would expect it to be part of the standard service.

All in all a good hotel, depending on how one values a good night sleep...

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve123453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guiahng001, Assistant to GM at Sheraton Guiyang Hotel, responded to this review, October 23, 2011
Dear Guest,
Greetings from Sheraton Guiyang Hotel
Thank you sharing refreshing perspectives of your recent stay at the sheraton Guiyang Hotel. I have shared your experience with management team,we would like to apologize for your uncomfortable experience during your stay. We are terribly sorry to make an inconvenience for your stay.
We have investigated each step and every aspect of your experience and regret sincerely that you did not "experience" Sheraton Guiyang Hotel‘s True Hospitality.
However, we trust that this negative experience will not deter your from future visits to Sheraton Guiyang Hotel.
Necessary action will be taken so that the incidents incurred by your good self never repeat at Sheraton Guiyang Hotel.
Your feedback clearly demonstrates your Care, on behalf of the entire Team, I Thank you immensely for it.
We love to hear our esteemed Guests’ suggestions on how we can continually improve. Hearing our Guests also enables us to better anticipate their needs for future stays.
I am seek for you to contact with us directly,and thank you for giving us the opportunity to reconnect with you.
We thank you for your valuable time and look forward to welcoming you back to Sheraton Guiyang Hotel in due course.

Best regards
Emma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guiyang Hotel

Property: Sheraton Guiyang Hotel
Address: No.49 Zhonghua South Road, Nanming District, Guiyang 550002, China
Location: China > Guizhou > Guiyang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guiyang
#3 Luxury Hotel in Guiyang
#7 Best Value Hotel in Guiyang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Guiyang Hotel 5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Sheraton Guiyang Hotel China - Guizhou
Guiyang Sheraton

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