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Jim Z
Mechanicsville, Virginia
On Safari in Tanzania
5.0 of 5 bubblesReviewed Sep 29, 2019
At the west entrance to the Ngorongoro Crater. Our luxury property "cottage" was almost 1200 sq. ft. and very comfortable. Beautiful grounds overlooking a working coffee planation. The staff was very helpful and provided excellent service. The grounds are well maintained and groomed. A wonderful location. We are only sorry we did not schedule an extera day to just relax and enjoy the facility.
Date of stay: September 2019
Room Tip: All the cottages are excellent.
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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102 - 107 of 681 reviews
Reviewed September 23, 2019

Neptune is truly special. The grounds are beautiful and the cottages are spectacular, but the highlight is the staff. They are the friendliest and hardest working folks. They do everything possible to make your stay just right.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank Whiskywizard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded October 23, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019 via mobile

We recently stayed at Neptune Lodge right outside the entrance to the Ngorongoro Crater in Tanzania.

The accommodations were top notch & the premises had a pool & a terrace overlooking a beautiful valley

The dining experience was also wonderful for both breakfast & dinner. The staff waited on every need & the grounds of the Lodge are Magnificient.

If visiting the crater, I suggest you look into booking at the Neptune!

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank garye1953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded October 23, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2019 via mobile

Superb luxury accommodation and attentive staff. Food was delicious and staff couldn't be more helpful. Swimming pool was lovely as were the beauty treatments. We had a truly amazing experience here and would definitely return

Date of stay: September 2019
Trip type: Traveled with friends
Thank Robinanna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded September 9, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2019

We stayed two nights at this Lodge and it was truly exceptional -- the superior quality of the rooms, the exceptional all-round service, and the impeccably maintained gardens. The food too was very good. In addition, it is only about a 5-minute drive to the main entrance gate of the Ngorongoro National Park, thereby allowing us to get there before the hordes without having to leave very early in the morning. The Lodge GM and his staff were very accommodating and polite almost to a fault and made every effort to satisfy every request from sending morning tea to the room to the boxed lunch when going on the game drive. Could not recommend it more highly.

Date of stay: August 2019
Thank NJiff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded September 9, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2019 via mobile

Beautiful hotel with stunning views and friendly staff. They light fires in your fireplaces so you return from dinner to a cozy, warm room. Very convenient to the main Ngorogoro entrance gate. The food was delicious although everyone agreed that the portions were too small. That was the only negative to an otherwise wonderful stay.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Odyssey311366
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded August 29, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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