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73 - 78 of 630 reviews
Reviewed August 11, 2019 via mobile

We have spent one night at Neptune in August 2019. To start with the positive things: great location to go to the Ngorogoro gate, great food (probably the best we had in Tanzania, also the healthy choice for breakfast was most appreciated), most of the staff is well trained and speaks English very well and the rooms are enormous and have a great view. Because of all these great things it is a pity that the rooms start to look a bit ran down. As others have mentioned, the curtains and furniture have nasty stains, our bathroom walls had mold spots, the mosquito nets did smell quite dusty, .... Also, we had a flashlight in our room that did not work. With a bit of TLC, this place could be great and deserve a 5 star rating but right now, it is not the case.

Date of stay: August 2019
Trip type: Traveled with family
Thank zoersel2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded August 29, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2019

This is our second visit in 4 years to the Lodge. The villas are exceptionally large. While the bathrooms were serviceable, they need updating. The villas consisted of a large king with fireplace, and a separate living room with fireplace as well. Large outdoor porch for viewing into the valley, and we were happy to see the 4 -5 elephants we saw last time were back welcoming us to the crater. Staff and service was exceptional and food was very good. Grounds were superb as they were 4 years ago. Fully stocked bar, spa services, and a nice pool area. We choose to stay here again in part because of the close proximity to the Park gates. Less than 5 minutes. Overall a superb location and property.

Room tip: We like rooms 11, 12, and 13 as they have a great overlook to the gorge below.
Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Bobby B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded August 29, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2019

True luxury with a fantastic greeting on arrival. Taken to comfortable chairs, with refreshing drink to complete the check-in process.
Food very good, with extra helpings for the younger party members with large appetites.
Rooms are very large - more a small cottage, with views over bush and in our case the chance to see Elephants grazing below.
We will be returning for more than 1 night.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank gregsjones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded August 1, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2019 via mobile

Probably the best place we stayed out of 4 in Tanzania and Kenya. Staff were so friendly, the service at the restaurant and bar was great. The food was a real highlight, will definitely be coming back.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank jackli1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded August 1, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2019

What a beautiful place to stay. Food was excellent, staff very attentive. The rooms were very luxurious and private. We even had a fireplace in the room. The view was outstanding.
Just a short drive to the Ngorongoro Crater.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank HereThereEverwhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded August 1, 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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