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“Comfortable Stay”

The Impala Kilimanjaro Hotel
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The Impala Kilimanjaro Hotel
Ranked #28 of 62 Moshi B&B and Inns
Reviewed April 14, 2013

I stayed at the Impala for 3 nights following a Kilimanjaro climb and Safari in early March 2013. The hotel was booked through the Safari company and we did ask if there were more budget options but we were warned that the standard of accommodation in Moshi is lower than in neighbouring Arusha.

The Impala provided a comfortable stay. The room, while a little dated, was clean with comfortable beds and good, hot water - something that was a treat after 2 weeks camping in Tanzania! The lobby and halls were clean as well and the restaurant had ample outdoor seating. There were daily power outages while we were in Moshi and this impacted the availability of WiFi and certain food items on the menu. No fault of the Impala on those issues.

I found the food at the restaurant to be quite good. Service was slow, however, but we found this to be common when traveling in East Africa. You need to ask for your bill when you want it...don't wait or you will be there all night :-) We didn't use the pool while there, although it was always busy and did look inviting.

The front desk staff were helpful and the hotels driver was fun and got us where we needed to go. We were quite disappointed when the Impala double booked our room for one night when we had booked 4 in advance. We only found out through the Safari company when they contacted the Impala to book an airport transfer for us. They booked us into their sister hotel, the Kitole, for the one night instead. They did provide a transfer there (it was only a minute away) and kept our larger luggage in storage so we did not have to move it back and forth. The Kitole hotel is not near the same standard as the Impala and we were very disappointed when we arrived there. We were told there was a restaurant (nope) and the first room they took us to had a broken bed and leaking toilet (all over the flow). The second room was more appropriate but tiny and very (very) outdated. In speaking with some folks at the Kitole, it may be under new management soon so this could change, but if the Impala suggests you stay there, I would think twice.

All in all, it was a clean place to stay in Moshi and I would stay there again. Considering the location, it was what we needed!

  • Stayed: March 2013, traveled with friends
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Thank WestKirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 9 of 9 reviews

Reviewed March 2, 2013

After researching hotels in Moshi we decided to stay at the Impala Kilimanjaro Hotel and pay more for the "sheer comfort, pure luxury" stated on their website. Unfortunately it turned out to be greatly overpriced for the experience we had. Breakfast was reminiscent of breakfasts in hotels in the1980s with white, tasteless bread to pop in the toaster yourself, a poor selection of fruit (they ran out of bananas) surrounded by a cloud of fruit flies even though it was in a glass display cabinet, basic coffee and tea which you had to add lukewarm water from a flask to make your drink. Jam and margarine (!) were available on request. The rooms were basic but comfortable. There was a kettle with cups and an open sugar bowl. Our room was overlooking the swimming pool. The water was green and not very enticing. We decided to have lunch but after over an hour's wait, two of the meals out of 5 were inedible and the other 3 were mediocre and eaten only because of hunger. We had booked to stay for 2 nights and they had requested that we pay up front. Thankfully we did not and checked out the next morning forgoing another tasteless breakfast. The only positive thing about this hotel for us was it was a good location for where we were going in Moshi and just 10 minutes walk up the road Mt Kilimanjaro was clearly seen. A short taxi ride into Moshi was only a few dollars. Certainly it was not worth the money and I could not recommend it at all.

  • Stayed: February 2013, traveled with family
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Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014
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  • Stayed: April 2014, traveled as a couple
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    • Sleep Quality
    • Rooms
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Thank Gerald-NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Impala Kilimanjaro Hotel

Address: Lema Road | Shanty Town, Moshi, Tanzania
Location: Tanzania > Kilimanjaro Region > Moshi
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #28 of 62 B&Bs / Inns in Moshi
Number of rooms: 11
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