The only thing this hostel has going for it is the manager, who is professional (hard to come by in Africa) and beyond helpful. The only problem is she's never there!
Go for the AC rooms as the fans are small, loud and just blow around hot air. And it's HOT in Moshi. The 'restaurant' menu has a very good looking selection of food; however, if you order something you're more than likely going to be told it's unavailable (the manager did tell me they were in the process of changing the menu). Also, it appears to give you two breakfast options. But, you really only have one - a fried egg, bread, one sausage, and fruit. Not sure why they list an option "B".
One night my friend and I came back to the hostel to see that all the tables/chairs were removed from the common area and were being used for some kind of family reunion/event at the front of the house. It was awkward, we were paying to be there yet felt like we were intruding on someone's family. The staff was not there to attend to us that night, and if we wanted something had to interrupt the event. It was strange.
The morning after the 'party' NONE of the staff showed up to work. There was no one to make breakfast so all guests were just sitting around waiting. Finally, around 9am one of the guests called the manager who informed us she'd send someone (not hard because they seem to live at the hostel). They apologized and said they'd been working late the night before.. ummm.. you still have to show up to work!!
Also, the shuttle never operates according to the schedule so don't depend on it. There were a couple days the shuttle was not in service - no explanation given either.
This hostel has a lot of potential. Unfortunately, the incompetent, apathetic staff ruins what few positive qualities there are. I've traveled a lot throughout Africa and do not have high expectations - especially in budget travel environments. However, Twiga was the epitome of unprofessionalism and disappointment.
- Official Description (provided by the hotel):
- Twiga Home is a friendly and new budget accommodation in Moshi/Kilimanjaro. We have 14 clean and modern rooms, all with en-suite bathrooms, hot showers and ceiling fans. There are AC and non-AC rooms. We offer free Wi-Fi and free town shuttle transfers. We are located in a quiet residential area with an attractive garden and 24 h security. Our outdoor bar and restaurant offer international and African dishes, drinks and refreshments at very competitive prices. ... more less
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