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“Nice big rooms”

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Protea Hotel by Marriott Mossel Bay
Ranked #3 of 9 Hotels in Mossel Bay
Certificate of Excellence
Reviewed November 19, 2013 via mobile

Right by the harbor, it's super convenient with the marine museum right next door and the beach a hop away, with a lovely view as well. The rooms were large and nicely done. The breakfast was not very elaborate but it's was very fresh. They also have the largest post box so make sure you carry a post card or two to post from there! ;)

Stayed: November 2013, traveled as a couple
1  Thank Uthup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded November 21, 2013

Dear Uthup
Thank you so much for taking the time to post your comments on TripAdvisor, much appreciated. Protea Hotel Mossel Bay has a great location with Santos Beach, Dias Museum Complex and the Harbour, all a stone throw away. We offer all our GUESTS free entrance to visit the museum. Try to live life slowly as we do in Mossel Bay…..even in Mombay, India!

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308 - 314 of 468 reviews

Reviewed September 20, 2013

We stayed here for 2 nights in June to do the shark trip - the office is on the corner of the building diagonal - White Shark Africa - definitely worth doing. The hotel was great, I had my 40th Birthday the week before and when I arrived at Reception they had a happy birthday sign , and a bottle of Champagne on ice in the room. Nice touch, the Service in the hotel was exceptional. The room was big with a sea view. We had breakfast and dinner at the restaurant which were both Of good quality with lots of choice. Theirs not loads of choice of restaurants but Route 57 is definitely worth a visit. I definitely recommend this hotel.

  • Stayed: June 2013, traveled as a couple
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Thank chrisjohncox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded September 29, 2013

Dear Chrisjohncox

Thank you for the recommendation & posting your comments on TripAdvisor. Protea Hotel Mossel Bay does have a GREAT location walking distance to CBD, Santos Beach, Dias Museum Complex and the Harbour. Our staff are very proud of your compliments – as they strive to exceed guests’ expectations. Remember to “live life slowly...”

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Reviewed September 18, 2013

One night was enough. The room was a good size but the bathroom had two separate faucets one for hot & one for cold. So I had to keep moving my hands around. Which was annoying. My bed lamp didn't work. I found wrappers under my bed. And what really got to me was the wifi service. My friend & I needed internet for our phones & our iPads. But we were told we could only have Internet on two devices. So we had to choose. That was not right I need my iPad for work and I need my phone for important calls so did my friend. And the hotel stated free wifi they didn't say free wifi for one device per person. A very bad experience.

  • Stayed: August 2013, traveled with friends
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Thank Mariam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded September 19, 2013

Dear Mariam M

Thank you for taking the time to post your comments on TripAdvisor. Your feedback is highly valued and has been used constructively to maintain and improve our standards of service. My sincere apologies for the Wi-Fi problem you’ve experienced during your visit to our hotel. Your comments on the rooms have been duly noted and remedial actions have been taken.
We pride ourselves on clean and functional rooms, as well as efficient and friendly service. I hope that we’ll have the pleasure of welcoming you back in the not too distant future.
Once again my apologies for the inconvenience.

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Reviewed August 26, 2013

We stayed here for 2 nights en route to Cape Town from Shamwari, having booked 2 standard rooms. As we had arrived very early and the hotel was becoming full, our rooms were understandably still being prepared but Peter graciously took us to the restaurant, where we succumbed to enjoying a delightful meal. He subsequently took us to our harbour suites, an upgrade from our intended standard suites. These suites are on 3 levels, with 2 single beds in a loft bedroom, although we would have been content to confine ourselves to the lower bedroom/bathroom area had the bedroom been slightly larger. As it was, we ignored the upper level completely and only went to the lower level when necessary, because of our unsteadiness on the stairs (no handrail for the lower portion). However, both had reasonable sized balconies, with furniture, and we spent a very relaxing couple of afternoons doing exactly what Mossel Bay is all about - living life slowly!
The outstanding point of note about the hotel is its staff. All were cheerfully keen to assist, so much so that when we handed some laundry in to housekeeping on Sunday, in readiness for its early morning collection the next day, the young lady collecting it offered to wash it herself immediately! Similarly, the windscreen of our rental was cleaned while the vehicle was parked outside the hotel, without any request from us. Perhaps this was done by Phineas, a delightful, elderly retainer, whose conversation we never understood but was clearly a charming character.
In sum, a charming hotel where given its excellent staff, it is very easy to do what it encourages of its guests - chill!

  • Stayed: August 2013, traveled as a couple
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Thank WIWOL92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded September 5, 2013

Thank you for posting your comments on TripAdvisor. Glad that you have enjoyed your stay in our lovely Harbour Suites overlooking the only North-facing bay on the south coast. Mossel Bay is the perfect en-route stopover being half-way between Cape Town & Port Elizabeth. Our staff is very proud of your compliments – as they strive to exceed guests’ expectations. We sincerely hope that we will have the pleasure of welcoming you back in the not too distant future…..to live life slowly.

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Reviewed August 20, 2013

visited this hotel for one night and wished we were staying for longer. We arrived later in the evening and staff met us happily and expecting our arrival. To our surprise we received an upgrade to suite room. Oh how gorgeous!! We thought it was in error, but upon questioning they said no it was an upgrade. It was so spacious I could have just stayed on bottom level--there were 3!! The bathroom was like a spa with a huge shower, spa tub, double sinks--need I say more. If you ever get a chance to stay in Mossel Bay, stay here. I am from US and wish our hotels and staff could take lessons from those I have visited in South Africa.

Room Tip: ask for suite if you are able
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  • Stayed: July 2013, traveled with family
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Thank michables
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded August 26, 2013

Dear Michables

Thank you for taking the time to email your comments. Your feedback is highly valued and very much appreciated.
We pride ourselves on clean and functional rooms, as well as efficient and friendly service. A big thank you from the TEAM here in Mossel Bay - we look forward to welcoming you back with your next trip to the beautiful Garden Route.

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Reviewed August 14, 2013

Allan at reception knew who we were - had a pic of us at reception to welcome us OMW what a sweet suprise !! Thank you for a memorable stay You are awesome , amazing and we did not want to leave at all
Had a Suite just for Andy and myself - In Mint condition every bit of our stay there

We both cant stop talking about Protea Hotel Mosselbay !!
simply loved our stay
mwah big kiss and hug to you all - you are so hot !!!! you should know this !!

Room Tip: Make sure that you know the room type when booking !! self catering or bed & breakfast Locatio...
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  • Stayed: July 2013, traveled as a couple
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Thank 32Misha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded August 16, 2013

Dear Misha
WOW! Thank you so much for you lovely comments and taking the time to post them on Tripadvisor. Efficient & friendly service is of our main attributes and I am glad that STAFF exceeded your expectations. Our Self-catering Harbour Suites are well appointed with a view over harbour and bay .
We look forward to welcoming you back in the not too distant future…..summer is around the corner. Live life slowly…..

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Reviewed August 2, 2013

We thoroughly enjoyed our two evenings at the Protea Hotel - Mosselbay. The staff were very helpful and friendly. Our "room" was an absolute pleasure to stay in. We expected the normal one room, no privacy, setup. If we did not live in Dubai, we would be back often to enjoy the amazing atmosphere. Thank you Protea Hotel for making the end of our SA visit so memorable

  • Stayed: July 2013, traveled with family
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Thank 983Michelle12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded August 4, 2013

Dear Michelle

Thank you for posting your comments on Tripadvisor – much appreciated. Wonderful to know that we are your hotel of choice when staying in Mossel Bay and that your expectations were exceeded. If possible try to live life slowly in Dubai…as we do in Mossel Bay.

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Additional Information about Protea Hotel by Marriott Mossel Bay

Address: cnr of Church and Market Streets, Mossel Bay 6500, South Africa (Formerly Protea Hotel Mossel Bay)
Phone Number:
Location: South Africa > Western Cape > Mossel Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Mossel Bay
Price Range: $125 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Mossel Bay 4*
Number of rooms: 31
Official Description (provided by the hotel):
The luxurious 31-roomed Protea Hotel Mossel Bay is a graceful landmark, built in 1846, overlooking Santos Bay and harbour. Nestling on the Mossel Bay shoreline with the majestic Outeniqua Mountains as a backdrop, the Protea Hotel Mossel Bay is singled out from other establishments. Protea Hotel Mossel Bay is situated 5 min from Santos Beach. Take in the sea air whilst dining at Café Gannet, where you can sample local mussels, fresh fish and oysters or try the chefs daily specials. As sunset arrives, visit the Legendary Blue Oyster Cocktail Bar, with its own special ambience, pool deck and superb sea views, is the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions are the close proximity to shopping facilities, the yacht club, harbour and north-facing, sun splashed beaches. As part of the museum complex, the Maritime, Local History and Shell Museum, as well as the Old Post Office Tree, are all within strolling distance. The new golf estate is 2km away and the airport a 20 minute drive. ... more   less 
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Also Known As:
Mossel Bay Protea Hotel

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