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“We left one day early”

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Protea Hotel by Marriott Mossel Bay
Ranked #3 of 9 Hotels in Mossel Bay
Certificate of Excellence
Reviewed July 23, 2013

The staff is friendly. Nonetheless, for being the number 1 hotel in a vacation get away a rating adjustment seems in order. Things to note:
- there is no character to the hotel
- they failed to inform us that it was under construction when we booked it
- neither breakfast not wifi (charged by device) were included on the rate
- the rate we contracted was significantly higher that the one they were advertising on a panel outside of the hotel
- the restaurants are very unimpressive
We were supposed to stay for two nights and we left one day early.

  • Stayed: July 2013, traveled as a couple
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Thank RMSW_Fog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded July 29, 2013

Dear Mrs Willimann

Thank you for taking the time post your comments on Tripadvisor with regards to your recent stay. Your feedback is highly valued and has been used constructively to maintain and improve our standards of service.
I’ve noted that you’ve booked via a 3rd Party Network and rates advertised on these websites exclude breakfast. We offer all our GUESTS 500MB complimentary WI-FI. Please accept my sincere apologies for the rate & WI-FI misunderstanding that you experienced during your visit to our hotel. Your comments on the hotel & restaurant have been duly noted.
We pride ourselves on clean and functional rooms, as well as efficient and friendly service - actually our guest feedback forms scores this as one of our highest attributes.
Once again my sincere apologies for the inconvenience.

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300 - 306 of 448 reviews

Reviewed July 23, 2013

Stayed once again at Protea Hotel Mossel Bay en route to Cape Town and had as always a enjoyable stay. One is always warmly welcomed. We stayed in their Harbour suite as the Presidential suite was undergoing renovations. For those that have not stayed here before : There is a small fully equipped kitchen with the basics, microwave, kettle, toaster, pots, pans crockery and cutlery. The lounge has a flat screen tv and has a small balcony which overlooks the harbour. There is a loft bedroom upstairs which my kids slept in and the main bedroom and full bathroom is downstairs. So in fact it is a triple story unit. The main bathroom was a large oval bath, double vanity basin, toilet and large shower. All very modern. The beds are always the most comfortable. We ate at the in-house restaurant Cafe Gannet which is know for their seafood dishes. Keep up the good work. Well done to staff and management

Room Tip: Either book a harbour suite or the Presidential Suite, worth the extra money by far
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  • Stayed: June 2013, traveled with family
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Thank Irene261202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded July 25, 2013

Dear Irene
Thank you for your feedback and taking the time to post them on TripAdvisor. Mossel Bay is the perfect en route stopover to Cape Town from Port Elizabeth being half-way. The self-catering Harbour Suites are modern, with balconies and very spacious with sea views. The Café Gannet Restaurant is very popular especially for its seafood, so it is the Blue Oyster Bar well known for its decadent sundowner cocktails. Look forward to welcoming you back in the not too distant future to live life slowly....

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Reviewed July 23, 2013

I stayed at the hotel from 25 June to 2 July 2013, and received customer service and value for money unlike anywhere else in South Africa. From the moment I arrived until the day I left, I felt like a "rock star" with the fantastic treatment, friendly, sincere smiles from all the staff, my interaction with F&B manager, chefs, etc. Nothing was too much effort; even arranging the lunches for the two days of training I conducted there. It was also the little things that made the stay exceptional: The welcome sign at reception with the individual's name on; the chocolate on the pillow at night, all these little things.
If you are looking for serious customer service and value for money, this is the place to stay.

  • Stayed: June 2013, traveled on business
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Thank eagleshaman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded July 25, 2013

Dear eagleshaman1
WOW, thank you from the TEAM for your valued comments. Friendliness & Service is what we pride ourselves in and to have someone acknowledge this, we appreciated it. We always strive to exceed GUEST expectations. Look forward to welcoming you back in future.

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Reviewed July 22, 2013

Beautiful location, amazing hospitality and by far the warmest most friendliest staff we have come across on our holiday along the Garden Route. Really happy we chose Protea hotel Mossel Bay. We will definately be visiting again!

  • Stayed: July 2013
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Thank deanels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded July 25, 2013

Dear Deanels
Thank you for choosing Protea Hotel Mossel Bay with your recent visit to Mossel and posting your comments on Tripadvisor. I’m pleased that you’ve enjoyed your stay with us and the STAFF exceeded your expectations. Live life slowly in Mossel Bay….

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Reviewed June 28, 2013

This hotel is very nice, our room was a small apartment with an equipped kitchen, a nice balcony. Great bathroom. Walking distance to the shark diving tour if that's what your heading for. The restaurant is also very nice for dinner. My only complaint is that when we were checking out we were charged for breakfast. This was unexpected, and after paying such a high rate, we expected at least breakfast to be included. Other than that, had a great stay.

  • Stayed: May 2013, traveled as a couple
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Thank tatibarro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded June 30, 2013

Dear Tatibarro
Thank you for posting your comments on TripAdvisor, your feedback is highly valued. The self catering harbour suites are very comfortable with balconies overlooking the harbour and Santos Beach. Protea Hotel Mossel Bay has a great location a 5 min walk to the CBD, Santos Beach, Dias Museum Complex and the Harbour. Hope you enjoy the remainder of your vacation in our beautiful country and remember to “live life slowly …”

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Reviewed June 24, 2013

I often have the opportunity to stay at the Protea Hotel in Mossel Bay but i never really get the opportunity to thank the team for their hospitality. Every staff member i encounter has a smile and a fantastic can-do attitude and it has become my hotel of choice. I would recommend staying at this hotel to anyone,whether it is the standard room or the gorgeous family-sized suite, you are guaranteed to enjoy your stay.

Room Tip: The upstairs rooms are fairly large and airy.
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  • Stayed: June 2013, traveled on business
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Thank Ricardo_Williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded June 25, 2013

Dear Mr Williams
WOW, thank you so much for your lovely comments and recommendation. Meeting and Exceeding guest expectations is what we strive for, so a BIG thank you from the TEAM – we look forward to welcoming you back on your next visit to Protea Hotel Mossel Bay.

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Reviewed June 10, 2013

Another visit to the Protea Hotel Mossel Bay, only to be spoilt again with their wonderful hospitality, excellent food, great cocktails, tranquil sea view and homey feel. This time we enjoyed an outing to the Maritime and Diaz museum as well as the Old Post Office Tree. Great to have a weekend to relax and switch off and forget life in the big city.

Room Tip: The Honeymoon Self Catering Suites are truly amazing! Fantastic views, spacious, beautifully decorat...
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  • Stayed: June 2013, traveled as a couple
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1  Thank IZ82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotelMosselBay, General Manager at Protea Hotel by Marriott Mossel Bay, responded to this reviewResponded June 17, 2013

Dear IZ82
Thank you for posting your valuable comments on Tripadvisor. Our hotel offers complimentary entrance to the Diaz Museum complex, so glad that you’ve enjoyed the “outing”. It is always great to have you at the Protea Hotel Mossel Bay. Live life slowly….

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Additional Information about Protea Hotel by Marriott Mossel Bay

Address: cnr of Church and Market Streets, Mossel Bay 6500, South Africa (Formerly Protea Hotel Mossel Bay)
Phone Number:
Location: South Africa > Western Cape > Mossel Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Mossel Bay
Price Range: $93 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Mossel Bay 4*
Number of rooms: 31
Official Description (provided by the hotel):
The luxurious 31-roomed Protea Hotel Mossel Bay is a graceful landmark, built in 1846, overlooking Santos Bay and harbour. Nestling on the Mossel Bay shoreline with the majestic Outeniqua Mountains as a backdrop, the Protea Hotel Mossel Bay is singled out from other establishments. Protea Hotel Mossel Bay is situated 5 min from Santos Beach. Take in the sea air whilst dining at Café Gannet, where you can sample local mussels, fresh fish and oysters or try the chefs daily specials. As sunset arrives, visit the Legendary Blue Oyster Cocktail Bar, with its own special ambience, pool deck and superb sea views, is the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions are the close proximity to shopping facilities, the yacht club, harbour and north-facing, sun splashed beaches. As part of the museum complex, the Maritime, Local History and Shell Museum, as well as the Old Post Office Tree, are all within strolling distance. The new golf estate is 2km away and the airport a 20 minute drive. ... more   less 
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Also Known As:
Mossel Bay Protea Hotel

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