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“Good Hotel with great accommodation, poor breakfast”

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The Point Hotel & Spa
Ranked #9 of 9 Hotels in Mossel Bay
Reviewed May 1, 2013

I have stayed in this hotel before, the rooms are lovely with a stunning view. I recently went to their restaurant just for breakfast (we were staying elsewhere at the time). What a disappointment it was when I ordered poached eggs and got my plate full of water and a broken egg yolk. I am working in a four star boutique hotel myself and I would never send a plate out like that. Worse of all they weren't even busy in the restaurant.

  • Stayed: April 2013, traveled as a couple
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Thank kristal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 15, 2013

Thank you for your comments and feedback. I do apologize for the poor breakfast service you received - as you quite rightly pointed out - it iwas not appropriate. We have based on your feedback, provided additional training to our breakfast staff and trust that your next experience will be a positive one.

with kind regards

Chantel Edwards-Klose
Marketing Manager
The Point Hotel

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137 - 143 of 253 reviews

Reviewed April 7, 2013

No contest that the hotel is on a great location, grounds & rooms are kept neat & clean but our experience with the rest was average, one staff member stood out in assisting us. We took the liberty to book a table for dinner at hotel restaurant...what a disaster! The food was appalling, chef/cook did not sell what was on menu, turned out chef/cook was not on duty! Our waitress was so nervous, she could hardly serve us...The breakfast was a salvage from the dinner, maybe this hotel must just stick to its breakfast. Booked a in room massage advertised by hotel, outside service...what a disappointment...therapist pitch 45 min late with no good excuse..."one of these days" if I remember was the excuse...spoiled it all...for the rest, try this hotel but go somewhere else for dinner or any other service...

  • Stayed: March 2013, traveled as a couple
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1  Thank SAdutchtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 15, 2013

Thank you for your feedback. You will be pleased to note we are in the process of updating our restaurant and menu with a new chef in place. We have also based on your comments, reviewed our massage therapist whose services are outsourced and have made appropriate changes there.
with kind regards
Chantel Edwards-Klose
Marketing Manager
The Point Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

Our second visit to this hotel and still very good. Absolutely stunning service and the room service menu really of the best. Fantastic views!The personnel and service can be recommended.Always eager to assist and friendly. This hotel is a must if visiting MosselBay

  • Stayed: March 2013, traveled with friends
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Thank Alet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

Many thanks for your positive feedback. We look forward to welcoming you back to The Point Hotel for another stay.

With kind regards
Chantel Edwards-Klose
Marketing Manager
The Point Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

The location of the hotel is fantastic, so nice to fall asleep with the sound of waves breaking on the rocks. I can see where some of the bad reviews are coming from, but hotels this close to the sea will always have problems. I found the establishment well maintained and clean. Food in the restaurant was good and staff friendly, although they do not have the clinical sharpness I experienced in other top-rated establishments. They will see me again, well done.

Room Tip: All rooms are sea-facing, so no major differences.
See more room tips
  • Stayed: March 2013, traveled with family
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1  Thank VPK-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

Thank you for your positive comments received. We pride ourselves on our
friendly and warm hospitality. We hope to see you at The Point Hotel again shortly.

with Kind Regards
Chantel Edwards-Klose
Marketing Manager
admin@pointhotel.co.za

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Reviewed March 17, 2013

We live in Mossel Bay, therefor we do not know what the accommodation is like. What we do know is that the Restaurant is one of the (only 3) restaurants in Mossel Bay worth visiting. Tasy, quality food and very good service. Friendly, well trained staff.

  • Stayed: March 2013, traveled with friends
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1  Thank JacobsMBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

Thank you kindly for your positive feedback on our restaurant. You will be pleased to know we are planning an extension on our menu shortly which I am sure you will enjoy.
With Kind Regards
Chantel Edwards-Klose
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

perfect views, sleeping to the sound of the ocean, that´s what makes this place special. the hotel itself is a bit 80´s style, a little makeover would do no harm to this place, but as mentioned above, all possible complaints are nullified due to the view´s and sounds you get in your room.

  • Stayed: February 2013, traveled with family
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Thank mallexxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

Thank you for your comments and we agree that the sounds of the ocean and views from our rooms are unsurpassed.
With Kind Regards
Chantel Edwards-Klose
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

Very nice view and good breakfast but the price is too much for the quality. Also it is time that the management understands that free wifi Internet connection is expected. It is disappointing to see you have to pay for this service

  • Stayed: February 2013, traveled with friends
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Thank niccfont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

Thank you for your comments.
with kind regards
Chantel Edwards-Klose
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Point Hotel & Spa

Address: Point Road | The Point, Mossel Bay 6500, South Africa
Location: South Africa > Western Cape > Mossel Bay
Amenities:
Beach Business Center with Internet Access Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Mossel Bay
Price Range: $89 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Point Hotel & Spa 3*
Number of rooms: 52
Official Description (provided by the hotel):
Located in the heart of the Garden Route and superbly positioned on the rocks below Mossel Bay’s famous St Blaize Lighthouse, The Point Hotel offers 52 sea-facing, air-conditioned, en-suite rooms each with a private balcony which guarantees stunning sea views over the Indian Ocean. Our in-house restaurant, The Lighthouse, serves sumptuous breakfasts and offers a diverse a la carte menu which specializes in Mossel Bay’s famous seafood. A huge natural tidal pool in front of the hotel offers safe swimming and bathing, whilst surfers can enjoy one of the best surfing venues on the coast line including internationally renowned Inner and Outer Pool. The Point area boasts with six diverse restaurants – all with spectacular sea views of the Indian Ocean - and is a great place for families to stroll around and enjoy the summer sunshine and fresh ocean breeze. The unique location of The Point Hotel in an eco friendly environment, combined with professional hospitality makes this a superb choice of venue for discerning travelers. ... more   less 
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Also Known As:
Point Hotel Mossel Bay

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