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All reviewson the rockssea facing roomlight housevisited this hotelindian oceantop floorexcellent locationsouth africastunning viewsa lovely staydolphins
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Reviewed January 27, 2013

Great views from room thats all!!!

Revamp is 20 years over due!!! Bathroom falling apart full of mould not very functional!
Bed is more then well used!!! Room needs paint on both walls and ceilings. Fixtures and fittings falling apart.

Poor Value for money!

Staff are very rude at check in and needs to be address ASAP.

1 Star at best!!!!

  • Stayed: January 2013, traveled as a couple
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1  Thank sandy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

We thank you for your comments and have noted your subjective opinion.

With thanks
Chantel Edwards-Klose
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

We stayed in the Point Hotel as we travelled from Jo'burg to Cape Town in December. It was recommended to us by an accommodation specialist, which raised our hopes as to the quality of the accommodation. Sadly, they were dashed.........

Whilst there was nothing seriously wrong with the hotel, there were several things wrong with the room we were given! It was on the lower ground floor, at the end of the building, next to the public car park. What was wrong with this room:

1) very poor security - people can just walk down from the car park onto the balcony at the back of the room. Whilst no one did whilst we were there, it was a real concern for me

2) noise - being right next to the car park, we had loud music from young people in their cars until late at night, with car parks being the obvious place today's youth like to hang out!

3) view - whilst the hotel's website shows some amazing sea views, we didn't have any, as our room looked on to..........some rocks that completely blocked the view!

4) the smell from the rocks........was quite offputing, as there are some rock rabbits living in amongst them, and they were quite smelly

Throw in some surly service from the staff at the front desk, and it all adds up to a less than fun stay. Luckily we were only there for one night.............

Room Tip: Stay away from the lower ground floor if at all possible, and definitely ask for a room as far away from the car park as possible!
  • Stayed: December 2012, traveled as a couple
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Thank GURGEH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelPointAdmin, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded July 12, 2013

Thank you for your comments received. We welcome all feedback whether it be positive or negative as this is our opportunity to improve our service levels.
Kind Regards
Chantel Edwards-Klose
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

In a busy season (like Christmas) access to The Point Hotel can be a challenge. With beach parking and a neighbouring caravan park, there was a lot of traffic using the one way road that goes past the hotel. Once there though, the hotel was like an oasis in the middle of the frenetic holiday crowd. Right on the rocks, our three rooms had amazing views across the ocean. The hotel is so close to the crashing waves they provide ear plugs, seriously. But what a wonderful, privileged experience to be able to go to sleep listening to Mother Nature thundering just outside. Our rooms were very comfortable although no bar fridge is provided. However, if you need to keep things cool, the hotel will store them in one of their fridges until you need them. The bathrooms are fairly small but not inconveniently so. The shower curtain did not stretch the entire way across the bath/ shower combination so keeping the floor from getting wet was not easy. The reception staff were friendly enough but I did get the impression that the holiday season was wearing them down and stretching their patience. Hope they all get a holiday soon, too! Dinner at the hotel restaurant was very good - thankfully so, as we did not want to venture back into the traffic again. Thanks to our waitress, Gloria, we had efficient service and she made us laugh with her wonderful sense of humour.

Room Tip: All good as long as they face the sea
  • Stayed: December 2012, traveled with family
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Thank CraigvE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointHotelManagement, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded January 6, 2013

Thank you so much for your positive feedback on The Point Hotel - we are pleased you were able to enjoy your stay despite the busy season. Also thank you for your kind comments about our staff and in particular Gloria - who has not stopped smiling since I printed out your review to show her! We love getting positive feedback on our super friendly staff.
Enjoy your travels further in SA and we hope to see you back in Mossel Bay again soon.
with kind regards
Chantel Edwards-Klose
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

The ocean playing around us and the waves sound with our body just mind blowing.
You need guts to stay at this hotel which is just at sea where waters splashes with huge noise in seconds and very much to express or to say or to represent the photographic views.
Just no words and location is great. I had been cape town Mosel bay and Kysana.

Room Tip: Hotel at ocean
  • Stayed: November 2012, traveled with family
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Thank Hitesh130866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointHotelManagement, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded December 13, 2012

Thank you for your positive feedback! We agree the view from our luxury rooms is awesome! We hope you enjoyed your tour of the Garden Route and we look forward to hosting you at The Point Hotel again - We don't sell accommodation - We sell an Experience!
With kind Regards
Chantel Edwards-Klose

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Reviewed December 6, 2012

We booked in the afternoon of Sunday 2 Dec. Although our bed was made up it had dirty sheets! The receptionist said 'I suppose you will want to move rooms then?' No apology. Unbelievable in a 4 star. The lift was grubby and there was a general feeling that there was no manager in charge. Needs a clean up and paint.
The view is stunning but this wasn't a 4 star experience

  • Stayed: December 2012, traveled as a couple
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Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PointHotelManagement, Public Relations Manager at The Point Hotel & Spa, responded to this reviewResponded December 13, 2012

Thank you for your comments receive and please accept our apologies for your negative experience. Regretably a communication error allowed you to be checked into a stayover room. We welcome all feedback whether it be negative or positive as this is our opportunity to improve our service levels. Training has taken place with our Front Desk and Housekeeping staff to avoid repeating such an error.
With kind regards
Chantel Edwards-Klose

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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