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Garden Court Mossel Bay
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Reviews (78)
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All reviewscasino areapancake making machinereception staffpinnacle pointpleasure of stayingrooms are nicegarden routewonderful hotelcomfortable bedthe ground floorfollowing morningon arrivala great place to staypillowsadmiralaccommodation
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74 - 78 of 78 reviews
Reviewed October 26, 2012

We have traveled 23 countries over the years, stayed in many hotels, B&B's and Guest lodges. We recently came back from Spain, France, Italy and Croatia. About two months ago we stayed in the Garden Route Hotel Mossel Bay. It was the worst experience we ever had and we will mention a few of many disappointing things we experienced:
1. We were invited as special guests by the casino management to a show. Arrived at the casino and no one to receive us and show us where the show was. After searching for a long period, we ended up in the right place, but still no one to entertain us.We were the only people in the audience. The show started late as the 2 performers were very embarrassed having no audience. late another couple arrived, but we left at the first break.
2. We stayed over in the hotel. The bed was broken, no clear TV reception, torn curtains, water in the shower spraying out from the wall (damaged pipe), no lights in the bathroom. I reported all these things to the lady at reception and after explaining everything, I recognized that she did not write down anything. As I was leaving reception, I turned around and asked her if she knew in what room the problems were, she answered NO.
3. We went to breakfast. Waited for about 10 minutes for a waiter, we searched around and found someone in the kitchen. I asked her why there were no service at breakfast, the lady replied that they were preparing for a wedding function.
4. Etc

We had a reservation for 2 nights, but after breakfast, we checked out. About a week later I reported the matter to the casino management who invited us. They did not say a word.
We reported it again on the 25th October 2012 to a senior manager at the casino. Still no response.
We recently spoke to our neighbor, who represented a very big sponsor at a recent show at the same hotel and she experienced the same.

Room Tip: Please don't stay over in any room
  • Stayed: August 2012, traveled as a couple
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5  Thank HeinPortElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

We had a lovely stay at the Garden Route Casino and Spa. The staff were lovely and Aneen at the front deck was welcoming. Thank you for the pleasure of staying in the President Suite.

The suite was lovely and there was sparkling wine on ice and a fruit platter waiting for us when we arrived. Don't know if this was because it was my husbands 70th birthday or whether all guests staying in the suite are treated so well ! Nice touch anyway. There was also a small decanter of sherry.

What a lovely touch for the birthday boy !

The suite has a huge king size bed and fine linen and was spotlessly clean. The air con was quiet and you were able to open the large sliding windows as well . To fall asleep listening to the croaking frogs was very special. We also enjoyed seeing the sights of Pinnacle Point with the driver showing us the sights of the golf course. We hope to be back again in the not too distant future. The breakfast was also very good as were the dining room staff. Such a pleasure to be greeted in a warm and friendly manner. A smile goes a long way. Other hospitality venues should think about it.

Room Tip: We stayed in the Presidents Suite which was fabulous
  • Stayed: October 2011, traveled as a couple
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2  Thank YEBO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2016
Google Translation

  • Stayed: October 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2015
Google Translation

  • Stayed: January 2015, traveled as a couple
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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