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“Mediocre...”

Ponto Grille & Carvery
Ranked #21 of 82 Restaurants in Mossel Bay
Price range: $3 - $10
Cuisines: Soups
More restaurant details
Restaurant details
Good for: Dining on a budget, Large groups, Special occasions, Business meetings, Families with children, Scenic view, Kids
Dining options: Brunch, Lunch, Dinner, Late Night, Buffet, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Mediocre...”
1 of 5 bubbles Reviewed May 2, 2014 via mobile

We thought we'd try this establishment for dinner. It was shocking. The staff were quite dismissive of us when we walked in. When we were seated the tables and the menus were sticky. Waited 20 mins for our drinks order, which arrived in dirty glasses. At this point I called for the drinks bill, and was greeted with a distinct amount of contempt from our waitron. The restaurant itself is also in a sad state of disrepair, anyone who visits, should just look up at the roof and make up your own mind. We left and went somewhere else for dinner. I cannot recommend this establishment to anyone.

Helpful?
2 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy P, Manager at Ponto Grille & Carvery, responded to this review, May 5, 2014
Dear Guest

I apologize for the extremely dissapointing experience you had at our estblishment. Our staff should have welcomed you with friendliness and seated you at a thorougly cleared & clean table with suitable surroundings - we failed at this. It is unacceptable that you waited so long for your drinks to arrive which wasn't served up to standard - I apologize for that.

Thank you for taking the time to review us and bring these challenges that need addressing under our attention. I can assure you that your experience is not standard and that we will look into this situation to prevent it from occuring again.

We regret that you didn't have the opportunity to dine dine with us as we're committed to serve great food and would like for you to have experienced that.

Once again apologies and thank you for your time.

Best Regards

Wendy Pace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Visitor rating
    79
    73
    33
    13
    28
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brierley Hill
Level Contributor
18 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“OK food.”
3 of 5 bubbles Reviewed April 25, 2014

Average food, service ok. This is probably better for the carvery, we ate from the menu and were a little disappointed. The prices are ok. Good location though.

Visited March 2014
Helpful?
Thank Nik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
“A taster's delight”
5 of 5 bubbles Reviewed March 29, 2014

The friendly greetings and delightful service (from Dave & Alette) were only surpassed by the fabulous Jakkalsvlei 3-course taster - stunning! And, the views are magnificent too!

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mjmcmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldock, United Kingdom
Level Contributor
14 reviews
5 restaurant reviews
“Can be noisy”
3 of 5 bubbles Reviewed March 25, 2014

On the evening that we dined at Ponto it was very busy. The staff were having to work very hard to cope but they managed. This is a family restaurant and as you would expect it can be very noisy.

My only criticism was when we paid the bill and the waitress asked how much change should she bring. I normally expect the full change and I can then leave a tip.

Visited February 2014
Helpful?
Thank Aled J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mossel Bay, South Africa
Level Contributor
17 reviews
10 restaurant reviews
“Good Value”
4 of 5 bubbles Reviewed March 22, 2014

Food is excellent, service was acceptable and the view of the ocean was great. I`ll definitely go back again.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Dulan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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