I stayed 4 nights at this hotel while doing some trekking to visit gorillas. It is used by tour operators for customers looking for reasonable accommodation (more on that later). It is well located in Ruhengeri and an easy 20-30min drive (on a good road) to the Volcanoes National Park.
Initially we were pre-booked in a 110$ 'suite', but ended up in a 90$ standard room. I actually didn't know it, but this is only the next day while chatting with the reception that I got the hint.
I asked to change but was told there was nothing left available, which we found odd given we could not really picture the hotel really busy in any sort of way, except a small local business meeting.
Another day passed where I could not stand the bed (the mattress was actually much larger than the frame and laying onto it, it would literally wrap you like a hot dog). Our room was located street side and thus pretty noisy.
After talking again to the reception the next day a room was found to be available in the new wing. Not a suite, but this is night and day compared to the old wing. So clearly insist for your room to be located in the new wing where rooms are clean and spacious and much more quiet (especially garden side...).
Shower pressure in both rooms was on the low side. Not a trickle, but far from Niagara Falls either.
The food at the restaurant is relatively good (basic rwanda cuisine with a twist), though as is customary in Rwanda, service can be extremely slow. Prices are fair.
Wifi is available for free through the hotel and works relatively well.
Now a word of advice.. this is one of the few hotels that has somewhat "reasonable" prices to go Gorilla trekking. Sadly they can get away with some overpriced service because lodges used by most UK and US tour operators go totally nuts with pricing while offering nothing special at all. For instance Governor's Camp Sabyinyo Silverback Lodge price ranges from 384 to 679$ per person per night (sharing) depending on season (yes that's 768 to 1358$ for a couple !) , Virunga Lodge, a pseudo eco-lodge charges 500$ a night. Note also that Virunga Lodge is located far from the park and it will take you 1h drive to get there a good portion of it being a very bad dirt road.
- Official Description (provided by the hotel):
- La Palme Hotel is a three stars Hotel, located in Musanze City. Offering Luxurious accommodation to business and Leisure tourists to Musanze. Our unique and renowned restaurant will delight your senses with French and Oriental kitchens. African meals can be obtained on prior request ... more less
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- Also Known As:
- La Palme Hotel Rwanda/Ruhengeri