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“Beautiful Lake Kivu Resort”
Review of Palm Garden Resort

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Palm Garden Resort
Ranked #5 of 18 Gisenyi B&B and Inns
Washington DC, District of Columbia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Beautiful Lake Kivu Resort”
Reviewed March 28, 2013

I've visited the Palm Garden Resort several times and each time has been wonderful. On my most recent trip we actually had to stay across the street at the INZU Lodge but we had dinner and drinks and a wonderful breakfast the next morning. The whole experience was really wonderful. I didn't write a review of my previous stays but I have loved each one. The staff have always been terrific and the restaurant bar is one of the coolest spots in Rwanda I think.

  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank apritchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    30
    16
    5
    2
    1
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12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Rift Valley, Kenya
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 24, 2013

We had an amazing couple of nights at Palm Garden. It's located right on the lake and there are plenty of lounging areas to relax and enjoy. The food is delicious and unlike much of our other experiences of Rwanda arrived within an hour of being ordered! The rooms are clean and comfortable and have fantastic views. The bar area is very nice and relaxing and the gardent are gorgeous. Many of the staff only have limited English but we managed to get through to them in the end and they never ceased to be super friendly. We really debated between Palm Garden and Paradise Malahide. I haven't seen the latter one but would go back to Palm Garden any time. Highly recommended.

  • Stayed February 2013, traveled with friends
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Helpful?
1 Thank Katie206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 4, 2013

We just returned to Kigali from a 2 night stay at the Palm Garden Resort. We loved the beautiful palm garden setting by the lake with plenty of seating under cover from the sun. The staff was exceptional. The first night we ordered a variety of croquettes and enjoyed them so much we ordered them again the second night! My favorite was the fish. The rooms were very clean and roomy, though my son-in-law said the mattress in their bungalo was not comfortable.
I would have given an excellent rating except for the steps. There's a variety, wooden and cement, but the risers are not the same height from one step to another. Some are very steep, much more than necessary. My husband and I had an upstairs room and the wooden steps to get to the upper level were treacherous. Some were loose, some slanted down, all very narrow. It was not safe for me! The railing also was not stable, and there was no railing in several places on the grounds.
Overall, a good retreat. Just be careful!

  • Stayed March 2013, traveled with family
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Helpful?
2 Thank asenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 12, 2012

My 4 children and I stayed here in August 2012, and were made to feel super welcome by Vedaste (the owner, also a Rwandan tour operator) and his team. They bent over backwards to accommodate us, even to the point of providing a separate rondavel (at no extra charge) rather than shoehorning a third bed into one of the other 2 we'd reserved. The atmosphere that Vedaste has created with his property is sublime and relaxing - - it reminded all of us of a tropical paradise like Hawaii (imagine that, Hawaii on Lake Kivu!). The resort has a great grassy area for relaxing by the lake, a nice area for swimming (although a bit rocky) and a boat launch and boat to take guests on tours around the lake. We were initially torn between this and the ever-popular Paradis Malahide right down the road, but now having seen them both, there is no comparison - - Palm Garden is clearly superior, being further off the road, on a quieter bit of land, etc.

Definitely recommended. Will visit again for sure.

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank RwandaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed October 19, 2012

Staff was fantastic & super helpful! Super beautiful gardens that you can easily sit for hours having a great bite to eat & siping on a cool beverage while looking out at the lake.
I had the sandwich and was blown away by how awesome it was! We found this place by accident and it has now become our favourite!!!!!!
Keep up the great work

  • Stayed October 2012
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Helpful?
2 Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Split, Croatia
Level Contributor
104 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed October 7, 2012

This place is really hidden gem that deserves to be discovered. For me, living across the border in DRC, this weekend escape was a real discovery. Main building is open air style with awesome interior design, warm colors and traditional furniture. Combo of chill out lounge and dining area seems perfect. Ope fire in the center will make fresh evenings unforgettable. Below, towards the lake is huge lawn with palm trees scattered and nice flowers all around.
Bamboo tables and chairs overlooking lake under thatched roof umbrellas are sweet. There is a beach too with sun beds and boat available for lake trip.
Staff is absolutely amazing, always there, discreet but smart, always reminding you about their great food and drink menu. Grilled fish is out of this space - perfection!
And accommodation....amazing. There are 3 little bungalows just next to the lake that are absolutely worth spending few bucks more. Still, don't be desperate if other rooms are available only, all of them will make you want to spend longer than planned.
It is absolutely great. I would add two small thing only - outdoor shower after dip in the lake and ...hammocks :-)
Well done job for Palm Garden Resort!!

Room Tip: Muhazi is absolutely amazing!
See more room tips
  • Stayed October 2012, traveled solo
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Helpful?
3 Thank ljubica1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, U.K
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 30, 2012

We were meant to stay here for one night only but we ended up staying another because we had such a comfortable experience on the first day here and we wanted to make the most of the lovely surroundings.The view of lake Kivu from the room was breathtaking. The room itself was very clean,spacious,tastefully decorated and it had a wonderful outdoor shower.Breakfast and dinner were very well presented and more importantly very delicious. The staff were extremely friendly and nothing we asked for was too much trouble for them. Vedaste Kayiranga (General manager) was brilliant,he really put himself out to make our stay as welcoming as possible.The gardens are beautiful,the dining/bar area is decorated beautifully with African artefacts and the boat ride on the lake was very relaxing. If given prior notice the Hotel can also arrange for a pick up from the town centre if you don't have your own car. Overall, a wonderful experience.

  • Stayed September 2012, traveled with friends
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Helpful?
1 Thank Sun247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Garden Resort

Property: Palm Garden Resort
Address: 1 Brasserie Gisenyi | Street to cap Rubona, Gisenyi 00250, Rwanda
Location: Rwanda > Western Province > Gisenyi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 18 B&Bs / Inns in Gisenyi
Price Range (Based on Average Rates): $
Number of rooms: 15
Official Description (provided by the hotel):
The hotel stands on the shores of Lake Kivu, just outside the small town of Gisenyi, which is 160km from Kigali (20 minute's flight from Kigali International Airport) and minutes from the border with the Democratic Republic of Congo and the city of Goma. ... more   less 
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