The hotel had power cuts as well as problems with the water pumping system; this lead to difficulties each day with trying to wash, either you could not wash as no water at all or having to wash in cold water. On the days hot water was provided it could be scalding. This also meant toilets could not always be flushed and no water to wash hands. The allocation of bottled drinking water supplied in room is inadequate, the bar and reception required payment for further bottled water, even during the all inclusive time frame of up to 11.00 pm; a glass of water could be provided as part of all inclusive but it is not always practical to carry glasses of water to top floor accommodation. The Thomson website does not make it clear that the al la carte restaurants are not part of the all inclusive package. The quality and variety of local drinks offered for all inclusive package is poor and limited in comparison to paying guests.
On a plus note the staff were friendly and the food provided in the buffet restaurant was good.
To summarise, this hotel does not meet Thomsons usual and anticipated standard for a Platinum holiday and does not live up to the usual high standard for all inclusive...disappointing.
- Official Description (provided by the hotel):
- Recently up graded with an addition of another specialty restaurant-Sultan Dhow & Aqua wine bar overlooking the Indian Ocean with a wide choice of wine served by glass. Refurbished Floodlit Tennis Court. A dedicated 3D 84 inch screen facility, Ultra modern conferences in a separate hotel wing.New hotel boutiques, air conditioned rooms, Hi- speed WIFI Internet & 32'' LCD TV with Satellite feed in the rooms, Complimentary mini fridges, electronic safes, Tea & Coffee making facility, Hair dryers, Mosquito nets and superior guest toiletries Dedicated 24 hours in room dining menu. Upmarket Hair Salon Beauty & Wellness Center.Superior guest amenities. Weekly Complimentary traditional renewal of Wedding vows.3 Specialty restaurants and 4 bars including swim-up sunken bar in the a 167 Meter length free form swimming pool... ... more less
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- Also Known As:
- Amani Tiwi Beach Hotel Ukunda
- Tiwi Beach Hotel
- Amani Tiwi Beach Resort Kenya/Ukunda